SweetwaterReviews 1,199

Unprecedented service. Simply put the best I have ever seen in any business field. I have been more than satisfied.

The sales team are very knowledgeable and answered all of my questions. Guide the to perfect headphones I was looking for and gave direction on what was need to push best sound, great service quality

I have been dealing with Sweetwater for years and they have never steered me wrong. They helped me when I purchased my first set of voiceover gear and they have continued to provide excellent support and products ever since. A great place to shop.

I have been purchasing items from Sweetwater for about 2 years now. When something wasn't in stock, they let me know of a similar product and gave me the option to choose that instead. I appreciate that because it was just a color difference. My other option was to wait 2 weeks, but this was a gift so timing was important. I emailed them back asking if they could put a note in the box or even on the outside saying "Happy Birthday!" I was told they move fast there, but they would try to catch it. And they did! There was a cute Happy Birthday written on the box with balloons. It was so nice I didn't even wrap the box! Thank you for always emailing and giving me updates and asking how my experience was. I really appreciate the service and your turn around time is so quick.!
Thank you,
Karen A - Wisconsin

This company is everything I want a company to be. The customer service is easily a 500 out of 10, and I'm not giving them enough credit. They want to promote music growth and so do I so we get along pretty well. They really seriously should give their reps a raise. You have a million questions? Ask away. Some of the questions are stupid? No such thing. Think you're annoying the rep? Well maybe, but they don't show it.

I started playing guitar again in our worship band a few months ago. Since I had gotten rid of most of my gear I had to rebuild my pedalboard. Sweetwater is where I got most of this done. They had everything that I was looking for and got it to me fast. I always received a follow up call to make sure everything was good with the order and it always was. As I continue to need things(endless tweaking), Sweetwater has more than earned my business.

I don't know why I haven't been ordering from Sweetwater, but that's changing now. My first order arrived faster than expected and Sweetwater's customer service is second to none. Support information that comes with the order and the follow up calls to make sure the gear arrived and works is top notch. And the gear I purchased was priced less from Sweetwater than anywhere else on line or in stores.
I'm not much in to writing reviews, but I had such a good experience buying from Sweetwater I'm writing one. They are now my main source for music gear!

I have ordered 10 guitars and 1 mandolin through Sweetwater company all of their equipment and their personnel are top-notch they get 10 gold stars I will always go through Sweetwater for new equipment

I had an issue with an oder several months ago - a pair of Ahead drum sticks - and Sweetwater was able to resolve th eissue much to my satisfaction. I vowed then to be a repeat customer. Whe I decided to upgrade my hi-hat stand and kick-drum pedaal, Sweetwater was the go-to. I will be back!

I've been buying music gear from Sweetwater for almost 20 years, and I've been a long-term customer because they are an amazing organization. I equipped an entire recording studio with gear purchased from them. I've purchased guitars, keyboards, amps, microphones, pre-amps, compressors, mixing desks, i/o processors, software, monitors, headphones, computers, and just about every kind of miscellaneous adapter, connector and gadget you can imagine from these guys... and I am a repeat customer because their prices are fair, and the customer service is absolutely amazing. My personal Sales Engineer - David Hess - has been a fantastic source for problem solving, and professional advice, and I'm pretty sure he can answer any question thrown at him... and, on the rare occasion I've stumped him with a question, he's known exactly where to find the answer in a matter of minutes. I just can't adequately express how necessary Sweetwater has been to my small business, and I look forward to doing business with them for many, many years to come.

I purchased A New Korg kross 2 88 keyboard workstation. When I got it it was defected I got in touch with them an immediately they took control and shipped me a brand new working
On in just 1 1/2 Days. I would recommend this company to anyone buying instruments or PA Systems.
Excellence is guaranteed.

Weather a small order or large Sweetwater gives the same great attention to detail and service to their customers. Phone follow ups, assigning a service coordinator to your orders, and helping solve problems make them a top notch music supplier. You'll not find a better partner for your music needs.

Jimmy Hart has been such a great help in my search for new gear. Loving Sweetwater's quality products, packaging, and fast shipping too. My only go to for musical equipment and gear.

Continually the best service i have ever had in all departments. I recently had a few items in for repair/service. After the repair i was sent an email informing me of the return shipment. I then realized that my address changed and I did not update it in my Sweetwater account. After a mid panic attack it took 1 phone call for Sweetwater to reach out to the shipper and change address info mid shipment. Thank you so much for the professional handling of all my needs.

I ordered a midi controller from them and it has been very nice. Nick reached out and offered help, and answered all the questions I had. I would gladly recommend Sweetwater Music to anyone.

I ordered some EastWest products from them and was having problems with making it work in my DAW. Technical support solved all of my problems and even fixed something that I didn't buy from them. From now on I'm going to go out of my way to buy from Sweetwater

Sweetwater has great people working for them who place an emphasis on customer service. All of my purchase experiences have been good.