SweetwaterReviews 1,199

Very awesome service. A total of 5 purchases I made with Sweetwater, and all of them have superb mailing service.

Ordered a drum kit from them. Joe James helped me out and was so patient. Shipped everything immediately and it arrived 4 short days later perfectly packaged. Couldn't recommend these guys & gals enough.

I just got a bass from sweet water and it showed up in great condition with no flaws, also you can tell they put a ton of time into making the shipping safe for the bass or guitars they send out. Heck the even sent a small bag of candy as a thank you for purchasing from them. The shipping was fast. Great business will by from again!

I've been a customer of Sweetwater since the days in Chucks basement. The changes and growth are nothing short of amazing, but even more amazing is the staff Chuck has assembled. To a person they are equipped with amazing training and along with great prices and an amazing inventory to make sure everything is available to ship to their customers. If it sounds like I'm very biased and a super fan of Sweetwater it's because I am. They have supplied me with almost my whole recording studio gear, and along with their knowledgable staff has helped make me a huge success of business in my region and our studio has won dozens of awards for superior excellence in the recording industry. My thank you's to Sweetwater fall very short of how much I count on them every day! "God Bless Sweetwater"

I'm a church pianist and purchased a Yamaha digital piano from Sweetwater four years ago. This instrument and a set of additional speakers are just what we needed. Sweetwater excels in product quality and in customer service. They carry everything from top-of-the-line instruments to quality beginner instruments, plus all the amenities needed to publicly perform. Their service techs know their stuff and will guide you every step of the way in setting up whatever you need. If by some chance (and that's slim to none) something goes wrong, they will make it right. I rarely, if ever, leave feedback for online purchases but these folks deserve to be recognized. I'm sold on Sweetwater.

Buying through Sweetwater was a great experience. Instead of the "if you can't dazzle them with brilliance, baffle them with B. S." employees of some well-known walk in stores, Sweetwater employees know their products and take the time to make sure the customer gets what they want. Instead of the online vague answers about products from other sites, Sweetwater employees and associates know or will find out the technical data needed to make a wise purchase. Ordering through Sweetwater was very easy, with a no "wonder what is going to happen next" or "am I going to receive everything". I had questions concerning what actually came with the Rode Go II wireless system and Sweetwater left me knowing I was going to get exactly what I purchased. Sweetwater let me know exactly where my purchase was and when it was going to arrive. They were so concerned about the backorder, they phoned me to make sure I was aware of the backorder. EXCELLENT customer service. As for the product, I cannot say enough. It has been the best purchase I have ever made for the videoing I do. The sound quality is great, the ease of use is great, and the accessories, lapel and handheld mic are the best I have seen for a wireless set up such as this. The dead cats for the Go II are great and easy to assemble. I was a little worried looking at some reviews, but I can attest they are great! The product is well worth the cost. Sweetwater keep up the great work. You are far above the rest."

Sweetwater has great gear, a great selection, great prices, great financing and GREAT CUSTOMER SERVICE! The personal attention to each customer / order is unmatched!

Great price fast service love the personal phone call you guys are number 1 You Rock thanks again Sweetwater

I just want to share about some INCREDIBLE customer service that I received lately. I was having some issues with a software license that I had purchased through Sweetwater Sound, and I could tell that Sweetwater's support team had their hands tied by the software developer and were just as helpless as I was.

Just when it looked like all was lost, I took one final look at my customer invoice and couldn't help but notice the email address of the president of the company right there on the invoice! The email address was accompanied by the following note:

"I want to take the time to personally thank you for your business with Sweetwater. I am so grateful for every customer, and I encourage you to continue to pursue your love of music. I want you to know that your satisfaction is our first priority."

This right here is leadership. A company president who is so confident in the excellence of his customer service team that he would put his own contact information on an invoice. I have to suspect that he rarely, if ever, gets an email - his company's customer service team is really that good! But in this case, I did send an email, and within an hour I'd received a response.

You can't go wrong with Sweetwater Sound. I'll keep going back to them again and again. And I hope that my own professional processes and service standards will measure up to even just a fraction of theirs!

They messed up my order but fixed it and let me keep the device sent to me. I cant be mad tho despite not have no use for it. Thanks Chris. Void last review.

I have bought several high dollar instruments from Sweetwater and from placing the order to getting the item couldn't be easier. I know I will get good quality items from them. I play professionally and need dependable equipment and I will not buy anywhere else. Sweetwater is simply the best

Sweetwater is by far the best company to deal with when buying gear. They have great prices, their customer service is light years beyond anything in the industry and there's no snake oil, used car garbage going on. They don't push they just help. Shipping is very affordable, as in free and fast. Customer for life.

I have dealt with Sweetwater for many years and made many purchases both big and small and always their service is top shelf

The new guitar I received was perfect. Sweetwater has always and will continue to be my go to for all future purchases. They are absolutely amazing. Fair prices, outstanding customer service and the best product selection make them #1.

I've been buying music gear since I was 14. I'm 50 now and have never been treated so well at any brick and mortar store or online store. Not only that, but I've placed 6 orders with them since October 2020, from a single speaker cable for under 10 bucks, all the way up to 1,000 plus for a guitar and case. Every time I was treated like the most important customer they have.

Wish to say that. Lucas N. And Michael H. Gave me one of the best service help I could expect even though I didn't spend hundreds of dollars... Lucas got me hooked up with IT guy Michael and remotely set my computer... thank you guys I would put your last name... your that good... hope your company can tell who you guys are... if not Lucas call me you got my no.

When I buy a product online, the only communications I want are:
1) the invoice for my purchase
2) the shipping tracking information

I'll tolerate some online store's marketing emails because at least I can click an unsubscribe button and never deal with it again. With Sweetwater, I got multiple phone calls, emails, etc from a "Sales Engineer" about my purchase, which is not something I consented to in the slightest. Some people might like this, but it should be an OPT-IN service, not OPT-OUT. When I confronted my "sales engineer" about this, he got defensive of the practice, so ultimately I blocked the phone number and his email address and will not be ordering from Sweetwater again.

It's unfortunate, because otherwise their selection is great and my gear came in safe and secure (and quicker than expected).

Sweetwater gives the musician a positive buying experience. Their selection and prices are very competitive and their website is easy to navigate. What makes Sweetwater special is their follow-up after the sale. Every time I have bought anything there, even as minimal as a few guitar picks or a capo, one of their sales engineers will call or text to make sure that I am happy with my purchase and ask if there is anything that they can do to help. This is highly unusual for any other web based shopping that I have done.

I've always been happy with Sweetwater for 14 years now. Prices are great, shipping right-out-the-door when you order. I've ordered Korg 88 key workstations, recently a Hammond SKX system with Leslie 2101 and Leslie 2121 (a real screamer!), and lots of guitar processors. Time to upgrade the PA system, so I ordered a couple of QSC KW153's to go with my QSC KS212C subs and it's FANTASTIC and sounds sweet. Sweetwater service is exceptional. I've only had one return in 14 years and it was an easy exchange.