SweetwaterReviews 1,199

Very good service. By distance it was still easy to order and receive products in just a few days. High quality. I'm pleased with this company. Recommend!

I just recently retired and now have more time to devote to my music. The team at Sweetwater has been great in helping me make choices and decisions about equipment and products I may want to consider in preparation for live performances and a home recording studio. Sweetwater's business practice of assigning customers with a dedicated sales engineer with experience is refreshing. Communication with Ian Roegels has been excellent, both via email and phone. The helpful recommendations and customer service, including clear communications regarding online order and shipping status and fast deliveries, are key features that will keep me returning to Sweetwater for any music equipment needs.

It was probably the best customer experience I've ever had after ordering a product online. After I placed my order, I received a phone from Matt of Sweetwater, personally reaching out just to thank me for placing an order. I didn't pick up, so he left a voicemail for me, which I would occasionally replay just because I couldn't believe that companies still did things like that. It was the nicest thing! I would highly recommend purchasing from this company every time!

Sweetwater has an amazing customer service following in every step the order and finding solutions to satisfy the customer.

I've wanted a Telecaster for several years and finally decided to take the plunge. I'd never purchased a guitar from Sweetwater but read the amazing reviews and about the 50-point inspection so I wanted to buy my next guitar from Sweetwater. I contacted them, was assigned to Michael and found out that the guitar I wanted was out of stock and were not available for a few weeks, maybe a few months. I could have purchased one local but I decided to stick with Sweetwater. Michael emailed me a few weeks later and let me know the guitar was available - ahead of schedule. I needed a few days to fully make the decision and Michael follow-up a few times. Didn't bug me but just checked in. Finally made the decision and called Michael. He walked me through the process, added the strings and tuning which is very detailed, and he expedited and 2 days later received my guitar. Michael sent me 8-9 pictures from the photoshoot they did, which was awesome. The guitar was tuned, looked beautiful and the case is almost a amazing as the guitar.

5-star service in every aspect. Michael is a rock star. Could not be more pleased and the Telecaster is worth EVERY penny! Easiest guitar I've ever played, the neck is a thing of beauty.

Thanks Sweetwater and especially Michael.

There is a major problem with this company. They saddle you with one specific 'sales engineer' that you have to work with. When that sales engineer is the problem you cannot get anyone else to assist you. Every communication goes through that specific person so no one else ever hears your grievance. It's such a headache that I just choose to do business elsewhere. They also have items for sale that they do not have in stock which generally would not be a problem as they are not the only online retailer to do so, however they promise delivery dates that they know they will never make and then keep changing those dates just to get the sale. They should be honest and just give the real delivery date or just let you know they have no idea but it could be a year or more before they have the item available to ship. Lastly, their 55-point inspection is a joke. My last bass I ordered was so horribly set-up that I had to perform a complete set-up just to get it to manufacturer specifications. It also was incredibly dirty.

Sweetwater, what a fantastic place I ordered some cymbals online and within a couple hours received a courtesy call, very personable very awesome, Sweetwater awesome awesome

Thank you so much! Order came in good time and I'm very pleased with the product! The free bag of candy was so nice! Thank you so much!

I ordered an Erica LXR-02 from them. First thing that seemed weird is when I opened the box, the unit was "dusty". Odd, but maybe it sat for awhile. Who knows? The next thing was that the SIM card was already out of the holder and placed in the unit. Hmmm. It was also updated as well. Now I'm starting to think they sold me a used unit, even though I bought it as "new". But it looked ok, so I figured, "maybe someone just didn't dig it, and returned it". I plugged it in, and noticed that any bit of vibration on the table would cause the unit to cut off and on again. In addition, lit buttons would "flicker" or not go on when pushed. So obviously an electrical issue. To be fair, when I called customer service they gave me no problems about wanting a refund. But now I have the aggravation of 1) having to return it, and 2) having to wait for my money. I would bet this unit was a return, probably for the same issue I described. When they couldn't "te-create" the issue on return they probably figured it was a faulty power line, tossed a new one in, and called it good. And that, my friends, is why I'm calling them "shady". I'll never do business with them again.

Customer service was personal and impeccable, and shipping was super fast. Product was just as described and at a great price.

These people are the friendliest most helpful people I've ever talked to. They email your own personal service rep! But even just calling them direct, all of their people are just so wonderful! Thank you for the pleasant and easy help. Have never had a problem. I will only order from Sweetwater!

Everywhere on their site they embellish how their professionals will help you. This is absolutely a fib. We are a nonprofit in SW UT who submitted a detailed message with pertinent queries regarding amplifiers for acoustic guitars and singing and guess what? 5 business days later not one phone call or email response from their so-called team of pros. IF you need help or advice, LOOK ELSEWHERE!

I never received my order, and when I called Sweet Water to get this resolved, their response was "you need to file a police report before we can issue a refund". Really?! That's your best customer support?! How about you send me proof of delivery and actually help me locate the order I BOUGHT FROM YOU. You guys are pathetic. I'm set back about $200 and nothing to show for it. To anyone buying from them, BEWARE.

Being a professional singer/songwriter/entertainer
I put a lot of demand on my gear.
And I expect that same quality
From the companies I deal with.
This is why I make Sweetwater my number one.
Only at Sweetwater will you find the best
Customer service, as well as
The best gear at the best prices.
Hands Down.
Why shop anywhere else?

I've only had great experiences with this company, and their customer service is the best of any company I've ever dealt with.

I just purchased several pieces of equipment to set my home recording studio for voice over work. The experience working with Sweetwater was exceptional. The technician, Brandon, was very knowledgeable and helpful in selecting the best equipment in the price range I was looking for. I ordered them on Saturday afternoon and they were delivered on Tuesday. I am pleased with the equipment and the performance. On two occasions I had questions on the setup procedures and I was able to reach support quickly and got the questions answered. I will definitely work with them again.

Sweetwater's product selection, prices, and customer service are some of the best I have ever experienced. They are truly an extraordinary company that clearly focuses on assuring that their customers are treated with respect and great care. I NEVER write reviews, but when I got a follow-up email to a recent order, I decided to take the few minutes to share my experience with this exceptional company.

Ty Sweetwater Sales Engineer Colton Smiricky, as always a professional service with a personal touch. I appreciate your personal contact with me via Text & Phone Conversations.
Ty again on the 3 side of the Clave

David #ROCKR #TUMBAO Patocchi
(DopeHat Rhythms)