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Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Nice. Phone. But seller has decided. To stop working with Swappa so doubt will buy from them again. Swappa is good
Found a great Sprint phone and had a great transaction... EXCEPT... Swappa advises to remove the SIM from Sprint phones. I don't think this is necessary and it causes the buyer to have to find the right SIM (their are different SKUs for different phones.) Sprint stores may or may not sell or give you one. The Sprint SIM seems to be exactly like the built in EIN -- it's just an identifier -- a bunch of numbers for the network. (In fact, early LTE Sprint phones had SIM information that was part of the hardware -- not removable.) So if you're willing to send a phone with one identifier (EIN), it's OK to send the second identifier (UICC/SIM.)
Perfect! Pristine phone as promised. Very quick shipping. I would definitely use them again for a third phone!
I was nervous to make a purchase of an iPhone online. I checked my sellers rating and reviews, which were outstanding, so I made the purchase. I received the phone very quickly. After the purchase, I had a few questions for the seller and he was very quick to respond. I will be using Swappa again for further purchases.
Found Swappa very easy to use. I usually use eBay but with eBay you never know what you're going to get. With Swappa everything is listed and well detailed.
I bought 3 different phones in mint condition so they had been lightly used. 2 were shipped to me, one to my sister. All were in excellent condition and one came with a case and glass protectors. They were all delivered very quickly.
I had an issue shipping my sister's phone to her address because I messed up changing my PayPal address; the Swappa staff and the seller were patient and respectful with me. I really appreciated that. I will definitely be reccomending this site to friends.
For its functionality, It was really great that they provided trend line of the prices by months but it was little confused when I needed to choose the model number for a single phone such as A1633 or A1688, which I was not familiar with since I didn't know much about phones.
For its service, Whenever I needed a help from a staff, he was there instantly like the genie. Seller also did his best to resolve the problem that's resolved, they were all responsive and responsible.
Overall it was really a great experience.
First time I'd seen Swappa.com and felt comfortable using it to buy a second-hand phone. The site was easy to use to ask sellers about the phone they were selling and one can see the photos of the product before buying it. Although I had no problem with the mint-condition phone, I sensed Swappa staff would be available to work out any issues. I will definitely use this site again and suggest it to others! Thanks!
I have now bought 4 iPhones from swappa! First a 5, then two 5s'and now a 6. All as described or better. I have shared my experience with friends and family and have told them swappa.com is the place to buy a new to you phone for a great price! You can get them unlocked or specific to your carrier. Way better than eBay! No hassle!
Both experiences I've had with Swappa have been easy and painless. Browsing the available phone options is simple and easy to drill down based on your preferences, you're kept in the loop about your order, and feedback is simple. Excellent site, will definitely use again.
We use this web, this is really very honestly very good for all kind devise. I buy here with no problem. Staff is very helpful all the time.
Our experience is really very happy and great.
Swappa web is really genuine and buyers and seller are also very perfect.
Over all Swappa people are very helpful with all the time.
I highly recommended this web for all kind devise.
Everything is absolute 100% perfect.
Electronics devise king of Swappa website.
Have bought and sold several phones from Swappa. They don't gouge you on the fees like ebay. Also, the process is very simple.
First time buying a used phone and from an unknown (to me) site. Everything went as advertised. I appreciate all of the checks the swappa makes to create a satisfying experience. I would definitely use them again. I've already told others.
I have had dealings now with a couple of sellers on here and I have to say the experience was great. I am very happy with the end result of each transaction and will gladly come here next time I need a phone.
It made an experience I hate into something that was nice and easy to conduct the transaction.
I was extremely nervous making a purchase here as it was my first time. I am so happy to say that I am a very happy customer! The device I received was in excellent condition and I was able to save $170+. This is a great website and I am so happy to have heard of it.
The requirements to get products listed, and the monitoring by the site moderators make this site feel very safe. The product I received was the highest quality and transaction was very smooth. I'll be back in the future for my smart phone needs.
As a first time buyer on Swappa buying from a first time seller on Swappa, I was nervous. However, after studying how Swappa review each auction and monitors sale and post sale activity, I decided to give it a try. I was not disappointed. The device I received was exactly as advertised and the entire transaction workflow and communication were spot on. I don't really buy/sell personal electrons very often, but if I do, I'll definitely consider Swappa. *Swappa... don't let growth kill your value proposition... that is... the "human" review of each auction. DA
Websites like eBay are very fishy when it comes to buying / selling phones. We have the lack of communication, the extraordinary selling fees. Swappa makes all of that extremely simple, and I'm very happy to use it as a result.
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members