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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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I love that a site admin verifys every listing and the website is easy to use. Process for buying was streamlined and I felt protected buying online.
Bought an HTC m9 in very good condition and it was exactly that. Screen was 99.8% perfect and only some scuffing near charging port. For $230 it was a steal.
Swappa is the best place to buy or sell a phone because the fees are much less that eBay. It also seems that you get more money for your phones when selling. All in all, a great experience.
This site is great. Was looking for a used Nexus phone. Easy to navigate and entire process was fast.
The phone arrived as described in the listing. I bought it for my daughter and she loves it. All functions work as Samsung intended and the phone is in great condition. The phone came with a quick charge charger. Good communication for the seller, fast shipping, great seller. Thank you
I was and still am, amazed at how fast and simple it was to communicate with the seller of the product I purchased. I would definitely recommend swappa to friends. Keep up the good work.
Very easy to use website. I like how all listings must meet standards set by swappa. Seller was quick to ship my device and it was in the exact condition described.
I have been buying through Swappa for over a year for my customers as well as my family. It has always been great. The staff and sellers have always had great communication when needed and the buying experience is so simple!
Very pleased. The phone was a good price, came quickly and in good condition. The vendor responded promptly when asked a question. Overall, a positive experience.
This is my second deal on Swappa. I find that the site makes every possible effort to ensure the genuine nature of the device being sold and that I feel confident as my one experience as a seller and two as a buyer.
Just bought a basically new S7 and the VR all for under $650. Best site to buy new phones while saving mobey
He said he had gotten 2 phones and a tablet from this site so i
Thought i would check it out, and two weeks later i'm holding a Nexus 6 i got for 200 bucks in perfect condition! The seller was amazing, site was east to navigate. All around great experience, thank you!
Smartphones have come a long way - and if you're like me, spending $30/mo for 2 years isn't your idea of a good bargain. Sure, you can shop Craigslist and hope to catch the right deal - but Swappa provides security, accountability and peace-of-mind. That - plus the great selection and the time you save - is well worth the extra $10-20 you MIGHT save buying your next phone from a random stranger in a Walmart parking lot. I have no plans to ever pay MSRP for a new phone from a carrier ever again.
Simple process, easy to communicate with seller, good detail in photos/descriptions. Products arrived on time and in condition described. No surprises, unless something described as used was closer to Brand NEW condition.
Swappa was great. I got a great product. I had a bad experience with a larger cell phone website, but this was easy and great. And even a better price!
I had lost my phone and was totally distraught cuz I wasn't able find a 'safe' or trusted deals on Craigslist or eBay. Swappa really gave me that authentic vibe when I first started to look into it and turns out my entire transaction was a stress free experience! I totally recommend this website for people who maybe on the fence about it, being first time swappa users.
This is my first time using Swappa and I'm glad I did. I felt secure in making my purchase and had a great experience.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

