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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Georgia
1 review
0 helpful votes
Follow Justin S.
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I love that a site admin verifys every listing and the website is easy to use. Process for buying was streamlined and I felt protected buying online.

Date of experience: July 27, 2016
Illinois
1 review
0 helpful votes
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Fully satisfied
July 28, 2016

Bought an HTC m9 in very good condition and it was exactly that. Screen was 99.8% perfect and only some scuffing near charging port. For $230 it was a steal.

Date of experience: July 27, 2016
Illinois
1 review
0 helpful votes
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Swappa is the best place to buy or sell a phone because the fees are much less that eBay. It also seems that you get more money for your phones when selling. All in all, a great experience.

Date of experience: July 27, 2016
Texas
1 review
0 helpful votes
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Great site
July 27, 2016

This site is great. Was looking for a used Nexus phone. Easy to navigate and entire process was fast.

Date of experience: July 26, 2016
Ohio
1 review
0 helpful votes
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The phone arrived as described in the listing. I bought it for my daughter and she loves it. All functions work as Samsung intended and the phone is in great condition. The phone came with a quick charge charger. Good communication for the seller, fast shipping, great seller. Thank you

Date of experience: July 26, 2016
Utah
1 review
0 helpful votes
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Great Experience
July 27, 2016

-

Date of experience: July 26, 2016
DO
1 review
0 helpful votes
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I was and still am, amazed at how fast and simple it was to communicate with the seller of the product I purchased. I would definitely recommend swappa to friends. Keep up the good work.

Date of experience: July 25, 2016
Pennsylvania
1 review
0 helpful votes
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Great
July 27, 2016

I searched for a nice used phone, and I found a nice used phone. I bought it, and it's nice.

Date of experience: July 25, 2016
New Hampshire
1 review
0 helpful votes
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Swappa Experience
July 26, 2016

Very easy to use website. I like how all listings must meet standards set by swappa. Seller was quick to ship my device and it was in the exact condition described.

Date of experience: July 25, 2016
California
1 review
0 helpful votes
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Always a possitive experience
July 25, 2016

I have been buying through Swappa for over a year for my customers as well as my family. It has always been great. The staff and sellers have always had great communication when needed and the buying experience is so simple!

Date of experience: July 24, 2016
California
1 review
0 helpful votes
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Uneventful, in a good way!
July 25, 2016

Very pleased. The phone was a good price, came quickly and in good condition. The vendor responded promptly when asked a question. Overall, a positive experience.

Date of experience: July 24, 2016
Connecticut
1 review
0 helpful votes
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Great Site!
July 25, 2016

This is my second deal on Swappa. I find that the site makes every possible effort to ensure the genuine nature of the device being sold and that I feel confident as my one experience as a seller and two as a buyer.

Date of experience: July 24, 2016
Georgia
1 review
0 helpful votes
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Best site everr!
July 25, 2016

Just bought a basically new S7 and the VR all for under $650. Best site to buy new phones while saving mobey

Date of experience: July 24, 2016
California
1 review
0 helpful votes
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Friend showed it to me
July 25, 2016

He said he had gotten 2 phones and a tablet from this site so i
Thought i would check it out, and two weeks later i'm holding a Nexus 6 i got for 200 bucks in perfect condition! The seller was amazing, site was east to navigate. All around great experience, thank you!

Date of experience: July 24, 2016
Ohio
1 review
0 helpful votes
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Smartphones have come a long way - and if you're like me, spending $30/mo for 2 years isn't your idea of a good bargain. Sure, you can shop Craigslist and hope to catch the right deal - but Swappa provides security, accountability and peace-of-mind. That - plus the great selection and the time you save - is well worth the extra $10-20 you MIGHT save buying your next phone from a random stranger in a Walmart parking lot. I have no plans to ever pay MSRP for a new phone from a carrier ever again.

Date of experience: July 23, 2016
Alabama
1 review
0 helpful votes
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Swappa tablet purchase from DJ3-
July 24, 2016

Simple process, easy to communicate with seller, good detail in photos/descriptions. Products arrived on time and in condition described. No surprises, unless something described as used was closer to Brand NEW condition.

Date of experience: July 23, 2016
California
1 review
0 helpful votes
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Great
July 24, 2016

Swappa seems to screen the sellers items to be sure they are exactly as advertised. EBay and AmaZon do not.

Date of experience: July 23, 2016
Iowa
1 review
0 helpful votes
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Great Service!
July 23, 2016

Swappa was great. I got a great product. I had a bad experience with a larger cell phone website, but this was easy and great. And even a better price!

Date of experience: July 22, 2016
New York
1 review
0 helpful votes
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Swappa came in handy
July 23, 2016

I had lost my phone and was totally distraught cuz I wasn't able find a 'safe' or trusted deals on Craigslist or eBay. Swappa really gave me that authentic vibe when I first started to look into it and turns out my entire transaction was a stress free experience! I totally recommend this website for people who maybe on the fence about it, being first time swappa users.

Date of experience: July 22, 2016
Louisiana
2 reviews
0 helpful votes
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Great phone for a great price
July 23, 2016

This is my first time using Swappa and I'm glad I did. I felt secure in making my purchase and had a great experience.

Date of experience: July 22, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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