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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Virginia
1 review
0 helpful votes
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I have used Swappa for my last 2 upgrades. I will continue to use them for my phone purchases. Best prices and great service.

Date of experience: October 1, 2016
Tennessee
1 review
0 helpful votes
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It works!
October 1, 2016

Signed up for alerts for the phone I wanted. One came in so I quickly clicked 'buy' and used paypal. 2 days later I had the phone. Sold very easily too. I got the price that I wanted for the phone I sold.

Date of experience: September 30, 2016
South Carolina
2 reviews
0 helpful votes
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Awesome Service
September 30, 2016

What a great way to buy used electronics. I bought an old iphone 4 for my kids to have while out and about... just for texting or calling me. It shipped very quickly and the condition was perfect (though it was described as good). Extremely happy with Swappa!

Date of experience: September 30, 2016
California
1 review
0 helpful votes
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Bought an iPhone and the process was smooth and felt safe. Used PayPal and the device was exactly as described. As people say, when you don't notice things the process must be working right, and that is how it felt for me.

Date of experience: September 29, 2016
Virginia
1 review
0 helpful votes
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Easy to buy phones
October 1, 2016

What can I say? Swappa makes it easy to buy phones, and to be confident that you're getting what's advertised. I've used it multiple times and will continue to do so in the future.

Date of experience: September 29, 2016
Washington
1 review
0 helpful votes
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Excellent as always
October 1, 2016

Swappa is an excellent platform for buying and selling devices that has a solid process that protects both buyers and sellers. I've bought my last two devices here and will likely continue to do so.

Date of experience: September 29, 2016
New York
1 review
0 helpful votes
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Excellent
October 1, 2016

Found what I needed promptly. Item was listed in excellent condition and it was... factory reset and very prompt deilvery!

Date of experience: September 29, 2016
Utah
1 review
0 helpful votes
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I got a phone
October 1, 2016

I went and bought a slightly damaged phone for 300 dollars less than the retail price, everything was easy and I got it within three days.

Date of experience: September 29, 2016
Washington
1 review
0 helpful votes
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Price listed was the actual price.
October 1, 2016

I tried shopping for a phone on a competitors website. (it rhymes with EShmay) the phone price was listed as super low, but then when you would select a color and gb size, the price would triple. Such a joke. I am not fond of liars. Swappa was very straightforward, and we received exactly what was advertised and it arrived very quickly. Thank you for a frustration free shopping experience.

Date of experience: September 29, 2016
Pennsylvania
1 review
0 helpful votes
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Professional experience
October 1, 2016

I have dealt with Swappa on 3 occasions. Each and every time my experience has been very professional and pleasant. The communication is excellent between all parties. I whole-hearty recommend dealing with Swappa for your electronic needs!

Date of experience: September 29, 2016
Massachusetts
1 review
0 helpful votes
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Best site for any device
October 1, 2016

Had ordered a new LG G5 and it was in mint condition with goodies. Cost about 60% less than the actual phone retail price. Thanks for the great customer service and awesome communication. The phone literally looks unused. Definitely worth every penny. I am a die hard Amazon customer but I haven't seen any deal like this one, sorry Amazon. Still like Amazon but will be recommending Swappa.

Date of experience: September 28, 2016
North Carolina
1 review
0 helpful votes
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This was my first time using Swappa and I was a bit skeptical. What I found was a tightly coupled link between buyer and seller along with close monitoring and assistance from Swappa staff. I alway felt in control since I had the final say that the product was as advertised and the sale was complete.

Date of experience: September 28, 2016
Michigan
1 review
0 helpful votes
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Swappa is great place
September 29, 2016

Just completed my second purchase on Swappa. Both have been great experiences. I have over 700 purchases on eBay, but prefer Swappa, as I feel more connected with the seller and the site administrators. The whole set up, and fee structure, I believe is better for both parties- buyer and seller.

Date of experience: September 28, 2016
Texas
1 review
0 helpful votes
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IPhone 5s works GREAT!
October 30, 2016

Prompt service! Awesome experience will buy from Swappa again!

Date of experience: September 28, 2016
Michigan
1 review
1 helpful vote
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Only way to buy a used phone
September 29, 2016

Swappa admin ensures the seller is following all the rules, if not, they will pull the listing until corrected. They respond very quickly to any questions. They work to satisfy any issue with the transaction.

Date of experience: September 28, 2016
Oregon
1 review
0 helpful votes
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Making second hand even easier
September 29, 2016

Easy and painless! I love that there's a great way to buy used items in a way where I feel comfortable and confident that a company will help me if anything doesn't go as planned. I will definitely use them again.

Date of experience: September 27, 2016
Indiana
1 review
1 helpful vote
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Phone burned out in less than 6 months
September 28, 2016

Phone was great at first. But then obviously rebuilt phone ran into major heating issues and does nothing but power up, over heat, and shut down now. Now very expensive hot brick...

Date of experience: September 27, 2016
North Dakota
1 review
0 helpful votes
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Always great experience.
September 29, 2016

Swappa is an incredible site for buying/selling used phones. My experience has always been smooth. The staff is very responsive and a strong community of participants.

Date of experience: September 27, 2016
Virginia
1 review
0 helpful votes
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Great site!
September 29, 2016

I purchased a slightly used iPhone SE (unlocked) 64 gig for a great price on this site! The staff was helpful with clarifying questions and the seller communicated frequently keeping me in the loop on shipping and other details. I highly recommend this site!

Date of experience: September 27, 2016
Michigan
1 review
0 helpful votes
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Great Experience.
September 29, 2016

Seller cooperative, swappa was with us during whole transaction.

Date of experience: September 27, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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