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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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I have used Swappa for my last 2 upgrades. I will continue to use them for my phone purchases. Best prices and great service.
Signed up for alerts for the phone I wanted. One came in so I quickly clicked 'buy' and used paypal. 2 days later I had the phone. Sold very easily too. I got the price that I wanted for the phone I sold.
What a great way to buy used electronics. I bought an old iphone 4 for my kids to have while out and about... just for texting or calling me. It shipped very quickly and the condition was perfect (though it was described as good). Extremely happy with Swappa!
Bought an iPhone and the process was smooth and felt safe. Used PayPal and the device was exactly as described. As people say, when you don't notice things the process must be working right, and that is how it felt for me.
What can I say? Swappa makes it easy to buy phones, and to be confident that you're getting what's advertised. I've used it multiple times and will continue to do so in the future.
Swappa is an excellent platform for buying and selling devices that has a solid process that protects both buyers and sellers. I've bought my last two devices here and will likely continue to do so.
I went and bought a slightly damaged phone for 300 dollars less than the retail price, everything was easy and I got it within three days.
I tried shopping for a phone on a competitors website. (it rhymes with EShmay) the phone price was listed as super low, but then when you would select a color and gb size, the price would triple. Such a joke. I am not fond of liars. Swappa was very straightforward, and we received exactly what was advertised and it arrived very quickly. Thank you for a frustration free shopping experience.
I have dealt with Swappa on 3 occasions. Each and every time my experience has been very professional and pleasant. The communication is excellent between all parties. I whole-hearty recommend dealing with Swappa for your electronic needs!
Had ordered a new LG G5 and it was in mint condition with goodies. Cost about 60% less than the actual phone retail price. Thanks for the great customer service and awesome communication. The phone literally looks unused. Definitely worth every penny. I am a die hard Amazon customer but I haven't seen any deal like this one, sorry Amazon. Still like Amazon but will be recommending Swappa.
This was my first time using Swappa and I was a bit skeptical. What I found was a tightly coupled link between buyer and seller along with close monitoring and assistance from Swappa staff. I alway felt in control since I had the final say that the product was as advertised and the sale was complete.
Just completed my second purchase on Swappa. Both have been great experiences. I have over 700 purchases on eBay, but prefer Swappa, as I feel more connected with the seller and the site administrators. The whole set up, and fee structure, I believe is better for both parties- buyer and seller.
Prompt service! Awesome experience will buy from Swappa again!
Swappa admin ensures the seller is following all the rules, if not, they will pull the listing until corrected. They respond very quickly to any questions. They work to satisfy any issue with the transaction.
Easy and painless! I love that there's a great way to buy used items in a way where I feel comfortable and confident that a company will help me if anything doesn't go as planned. I will definitely use them again.
Phone was great at first. But then obviously rebuilt phone ran into major heating issues and does nothing but power up, over heat, and shut down now. Now very expensive hot brick...
Swappa is an incredible site for buying/selling used phones. My experience has always been smooth. The staff is very responsive and a strong community of participants.
I purchased a slightly used iPhone SE (unlocked) 64 gig for a great price on this site! The staff was helpful with clarifying questions and the seller communicated frequently keeping me in the loop on shipping and other details. I highly recommend this site!
Seller cooperative, swappa was with us during whole transaction.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

