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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Louisiana
1 review
0 helpful votes
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Great Product
October 9, 2016

The Iphone that I purchased came as described, and the price was reasonable.

Date of experience: October 7, 2016
Michigan
1 review
0 helpful votes
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This was so much easier than dealing with craigslist.

Date of experience: October 7, 2016
Ohio
1 review
0 helpful votes
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Very clean site and to the point
October 9, 2016

Not AD infested, clean, to the point, and respectful staff!

Date of experience: October 7, 2016
Washington
1 review
0 helpful votes
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I have done buying as well as selling of phones on Swappa. Entire experience is just awesome at competitive price. Much better than eBay or any other online shopping portals. Thank you Swappa.

Date of experience: October 6, 2016
Montana
1 review
0 helpful votes
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Great First Experience w/Swappa!
October 8, 2016

I bought a Series 1 iWatch for $185. There was an issue with USPS failing to forward the mail (I live in Melbourne, FL), and both the seller and Swappa staff were helpful in getting the transaction closed. It arrived as if new, with complete box, accessories, etc. For $10/sale commission Swappa is absolutely worth it!

Date of experience: October 6, 2016
Kansas
1 review
0 helpful votes
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Quick transaction, great phone
October 8, 2016

Everything about this website was smooth and easy to understand and navigate.

Date of experience: October 6, 2016
Pennsylvania
1 review
0 helpful votes
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Satisfied
November 7, 2016

I feel very happy using Swappa in purchasing gently used items with confidence. I recommend them to all of my friends and coworkers.

Date of experience: October 6, 2016
California
2 reviews
0 helpful votes
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Dependability
October 6, 2016

I have been a user of Swappa for about a year to date. I have bought and sell products without any hassle. This site has my highest recommendation form site to customer service.

Date of experience: October 5, 2016
Texas
1 review
1 helpful vote
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Really bad experience with swappa
October 5, 2016

I purchase a phone that said screen was perfect I got the phone and the screen was all scratched they I refund it and got a new one it said OVERNIGHT SHIPPING included on the price, the seller send it by regular shipping and had to wait 10 days to get a new phone

Date of experience: October 5, 2016
Tennessee
1 review
0 helpful votes
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Excellent experience!
October 6, 2016

First purchase on swappa, excellent seller, very straightforward sign up, easy to understand and navigate, payment was painless, and product was exactly as described!

Date of experience: October 5, 2016
Texas
1 review
0 helpful votes
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Everything was perfect!
October 6, 2016

This was my first experience using Swappa, and everything went very smooth. The sale and payment process was very easy. The seller was polite, and available to answer my questions. The phone shipped in 2 days, and it was in better condition than expected, as it was only marked "fair" condition, but honestly looks barely used at all. This was an awesome experience, and I'll definitely be using Swappa again in the future.

Date of experience: October 5, 2016
Maryland
1 review
0 helpful votes
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Good but...
October 6, 2016

I purchased a phone that was delivered in the perfect condition as promised. However, the phone was a different version than I wanted. I admittedly didn't ask specifically for info on the version of the phone from the seller, but I think the seller should have listed this on the posting. Otherwise a good buying experience with the seller and Swappa.

Date of experience: October 4, 2016
California
1 review
0 helpful votes
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I just purchased my third smartphone using Swappa. This is a very reliable site and the sellers are always great and they are able to fulfill buyers requirements.

Date of experience: October 4, 2016
Mexico
1 review
0 helpful votes
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Free from bad surprises
October 5, 2016

I really don't understand some people's bad reviews, but I respect them. I being Swappa user a couple of years and never had a negative experience. They check the IMEI, that's a tremendous difference in cell phone acquisition. In this platform you can ask directly to the seller for information and more pictures in the case you're not 100% sure of anything. If you use this tools properly it will protect you from having, as I said, "a bad surprise" when device arrive.

Date of experience: October 3, 2016
Vaibhav A.
Colorado
2 reviews
0 helpful votes
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Wonderful experience
October 5, 2016

Both buying and selling iPhone in Swappa was smooth.No hassles.

Date of experience: October 3, 2016
Louisiana
1 review
0 helpful votes
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Excellent!
October 5, 2016

Great way to find a phone! My seller was certified and delivered a great product on time!

Date of experience: October 3, 2016
TT
1 review
0 helpful votes
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Excellent
October 5, 2016

This is the third time I have used swappa and allet my experiences have been favourable. Attention to detail and seller integrity is emphasized. I trust this site.

Date of experience: October 3, 2016
Virginia
1 review
0 helpful votes
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Another smooth Swappa transaction
October 5, 2016

This is the 4th phone I've purchased through Swappa. I've also sold 2 phones on this platform and will be selling a 3rd shortly.

I highly recommend using Swappa. It'a a very safe way to buy or sell almost-new phones.

Date of experience: October 3, 2016
Texas
1 review
0 helpful votes
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Easy and fair
October 3, 2016

Ive bought 3 items from this website. It's no frills... Just devices and seller ratings. It makes it easy.

Date of experience: October 2, 2016
Texas
1 review
0 helpful votes
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Best way to shop for cellphones
October 3, 2016

The best website to shop for cell phones and other electronics they sell. You can't beat their policies or the way they help you. I have bought and sold on here and I love it. Thanks Swappa

Date of experience: October 1, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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