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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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The Iphone that I purchased came as described, and the price was reasonable.
This was so much easier than dealing with craigslist.
Not AD infested, clean, to the point, and respectful staff!
I have done buying as well as selling of phones on Swappa. Entire experience is just awesome at competitive price. Much better than eBay or any other online shopping portals. Thank you Swappa.
I bought a Series 1 iWatch for $185. There was an issue with USPS failing to forward the mail (I live in Melbourne, FL), and both the seller and Swappa staff were helpful in getting the transaction closed. It arrived as if new, with complete box, accessories, etc. For $10/sale commission Swappa is absolutely worth it!
Everything about this website was smooth and easy to understand and navigate.
I have been a user of Swappa for about a year to date. I have bought and sell products without any hassle. This site has my highest recommendation form site to customer service.
I purchase a phone that said screen was perfect I got the phone and the screen was all scratched they I refund it and got a new one it said OVERNIGHT SHIPPING included on the price, the seller send it by regular shipping and had to wait 10 days to get a new phone
First purchase on swappa, excellent seller, very straightforward sign up, easy to understand and navigate, payment was painless, and product was exactly as described!
This was my first experience using Swappa, and everything went very smooth. The sale and payment process was very easy. The seller was polite, and available to answer my questions. The phone shipped in 2 days, and it was in better condition than expected, as it was only marked "fair" condition, but honestly looks barely used at all. This was an awesome experience, and I'll definitely be using Swappa again in the future.
I purchased a phone that was delivered in the perfect condition as promised. However, the phone was a different version than I wanted. I admittedly didn't ask specifically for info on the version of the phone from the seller, but I think the seller should have listed this on the posting. Otherwise a good buying experience with the seller and Swappa.
I just purchased my third smartphone using Swappa. This is a very reliable site and the sellers are always great and they are able to fulfill buyers requirements.
I really don't understand some people's bad reviews, but I respect them. I being Swappa user a couple of years and never had a negative experience. They check the IMEI, that's a tremendous difference in cell phone acquisition. In this platform you can ask directly to the seller for information and more pictures in the case you're not 100% sure of anything. If you use this tools properly it will protect you from having, as I said, "a bad surprise" when device arrive.
Both buying and selling iPhone in Swappa was smooth.No hassles.
Great way to find a phone! My seller was certified and delivered a great product on time!
This is the third time I have used swappa and allet my experiences have been favourable. Attention to detail and seller integrity is emphasized. I trust this site.
This is the 4th phone I've purchased through Swappa. I've also sold 2 phones on this platform and will be selling a 3rd shortly.
I highly recommend using Swappa. It'a a very safe way to buy or sell almost-new phones.
Ive bought 3 items from this website. It's no frills... Just devices and seller ratings. It makes it easy.
The best website to shop for cell phones and other electronics they sell. You can't beat their policies or the way they help you. I have bought and sold on here and I love it. Thanks Swappa
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

