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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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California
1 review
0 helpful votes
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Swappa me up...
November 3, 2016

... great experience, Swappa really took all the CL related complications out of the equation, no more back and forth phone calls or text messages, missed pickups or last minute cancelations. I bought with the confidence and security backed up by PayPal and I am a happy customer

Date of experience: November 1, 2016
North Carolina
1 review
0 helpful votes
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I've used Swappa to purchase 2 devices so far, and both times I was struck by the easiness of the transaction. I didn't have to worry about whether the phone had been stolen, didn't have to organize a meeting with a stranger to compete the transaction, and I knew that if the phone arrived not as described, Swappa would help me sort it out. The website is easy to navigate on a computer or on a smartphone, and the price listed includes shipping and the $10 fee Swappa takes for every transaction, so there are no hidden fees. It's an excellent platform and I highly recommend it to anyone looking to buy a phone!

Date of experience: November 1, 2016
Virginia
1 review
0 helpful votes
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Decent Transaction
November 3, 2016

Just completed a decent transaction of a Galxy S6. Happy with what i got. Thanks team

Date of experience: November 1, 2016
North Carolina
1 review
0 helpful votes
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Great Phone
November 3, 2016

Found exactly what I wanted and exactly what was described. I'm impressed and I think I'm a life long customer after one transaction!

Date of experience: November 1, 2016
Tennessee
1 review
0 helpful votes
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EASY EASY EASY
November 3, 2016

No hassle. Swappa goes extra mile checking the authenticity of the ad

Date of experience: October 31, 2016
North Carolina
1 review
0 helpful votes
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Swappa charges only $10 for a phone sale. While eBay is a ridiculous 10%. All phones sold are supposed to have no cracks in the screen, nor have water damage. I was able to purchase 5 phones on Swappa for my family and have had a better than expected experience. Say no to eBay and yes to Swappa. My Verizon technician was very impressed with the prices I paid for the phones.

Date of experience: October 31, 2016
Rhode Island
1 review
0 helpful votes
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Great experience!
November 3, 2016

Positive buying experience. Phone conditions are consistently described meticulously and conservatively. Signs of usage are always smaller/lighter then expected.

Date of experience: October 31, 2016
Texas
1 review
0 helpful votes
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Swappa works well and saved me money
November 1, 2016

First time I have ever bought a phone from a secondary source. Initially the quality of phone delivered was wrong, but, after writing them, the company I ordered from immediately sent a second phone of the correct grade. I cut the cost of my phone almost in half, and it is in mint condition. I set it up at home myself, inserted my SIM card, and I had a new, working phone. I highly recommend them. I will NEVER pay full price for a phone again.

Date of experience: October 30, 2016
Vermont
1 review
0 helpful votes
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Super pirchase
November 1, 2016

Swappa is a quality operation that makes buying used devises easy and with confidence.

Date of experience: October 29, 2016
Washington
1 review
0 helpful votes
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I bought a used Note 5 and the whole transaction from start to end went perfect. I really like the way swappa protects people and checks the phone ESN's. Also how they look at photos and correct sellers when they dont match what their advertising. Thanks Swappa i'll be back..

Date of experience: October 29, 2016
California
1 review
0 helpful votes
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Excellent
November 1, 2016

I'm very happy to have found this site. My first purchase went smooth and with no issues at all. Looking forward to by more gadgets

Date of experience: October 29, 2016
California
1 review
0 helpful votes
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An easy way to buy a used phone
October 31, 2016

3 reasons buying on Swappa is great:
1. All devices are usable: no cracked screens, no water damage
2. The condition words are really clear and consistent. Fair means there are probably scratches on the screen. Good means scratches on the case
3. No auction frenzy. If you like the price you buy it where as auctions seem to often have an irrational frenzy at the end that drives up the price. Good for sellers anyway!

Date of experience: October 28, 2016
Illinois
1 review
0 helpful votes
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Everything happened so quick
October 31, 2016

Signed up and bought a phone is less than 10 minutes... Dare I say five? Maybe. Either way I bought my new phone and it arrived incredibly quick and in the condition stated. I am satisfied with my purchase and swappa made that happen. Will do buisness with them in the future.

Date of experience: October 28, 2016
Indiana
1 review
0 helpful votes
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The buyer was nice, and helpful. The phone I ordered was in mint, as described and still in the plastic wrap.

Date of experience: October 27, 2016
Louisiana
1 review
0 helpful votes
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I purchased a mint condition iPhone 6. Seller was very prompt to ship item and it was just as described. Flawless!

Date of experience: October 27, 2016
Nevada
1 review
0 helpful votes
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Quick, easy to use
October 30, 2016

I was looking to get a used Apple Watch and was able to add notifications when new ones were listed. A few days later, one came up for a great price. I bought it, received it, no hassle at all. Swappa helped with easy guides and a great site. I'd use them again if I ever want to sell it down the road

Date of experience: October 27, 2016
Texas
1 review
0 helpful votes
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Forever I will use Swappa!
October 30, 2016

I believe this is my third or fourth phone bought off Swappa and they have never given me problems!

Date of experience: October 27, 2016
Washington
1 review
0 helpful votes
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Easy Process for First-Time Buyer
October 30, 2016

I wanted to purchase a used iPad 3, I have never purchased a used device before. The site was very user-friendly, the process was easy, and I am happy with the product I received.

Date of experience: October 27, 2016
New York
1 review
0 helpful votes
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My new go-to for buying a mobile
October 30, 2016

I much prefer connecting with an individual for something as risky as a used phone transaction. I have nothing but glowing results from my first transaction however, quick, easy and worth taking a moment to communicate with the seller. Will be using in future

Date of experience: October 27, 2016
Florida
1 review
0 helpful votes
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Fast shipping, seller even paid for FedEx! Perfect device, not a scratch on it. Very impressed with seller and would gladly buy from again! Excellent experience using Swappa. I will use it again for buying used Android devices.

Date of experience: October 27, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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