SwappaReviews 3,174

Needed a tablet for my four year old that I could manage content on. Really has two to three applications so I didn't need a ton of horsepower and rather than spend a significant amount of money on a new tablet I decided to look at Swappa. Perfect use case for it, spent 60 dollars on a 2012 Nexus 7. Arrived in 5 days, I locked it down and now my son can access Youtube for Kids and Kids Netflix. Highly recommend it.

I purchased a phone from the Swappa site back in November-2015. Come October-2016, I list the same phone on the site for resell. Swappa refuses to list the phone since it is on a NEXT plan by the original seller. This policy makes sense, but there are absolutely zero safeguards/checks on the site to prevent this.

So, why am I able to buy this phone but not sell it back on the same Swappa site? They have even admitted that the phone should not have been sold. Extremely disappointed that they admit it's a fault in their process but will not take any accountability to resolve this issue.

I bought a 'lightly used' iPhone 5S for Sprint from Swappa. It showed up relatively fast. When I tried to activate it, the Sprint rep said it wasn't a Sprint phone. After some investigation, come to find out it was either a repair, or a refurb, and the board that was put into it was a Verizion board. So the seller misrepresented the item.
The seller said to mail it back, and they'd send a refund. I mailed it back, with a tracking #. It arrived just fine. In the meantime, my purchase completely disappeared from anywhere under my account in Swappa. If I didn't have an email pointing to the messages I'd posted to it, I would have been completely unable to find the transaction on Swappa. That's been an awfully frustrating part of this issue.
The seller never responded after receiving the phone, nor did anything. I contacted Swappa, they directed me to PayPal for a dispute. I don't have a PayPal account; I had paid with a CC through PayPal, as a one time payment. That means I cannot open a PayPal dispute.
Swappa can do nothing to the seller. There's no recourse for ripping people off on there. My only option here is to go through my CC company, and refute the charge.
I'd avoid Swappa from now on. Why open yourself up to this kind of hassle?

Im new. I read good reviews. I Purchased an Iphone. It spent 2 weeks in the mail going back and forth among 2 to 3 states and I still have not received it as of this post. Swappa gave me my $10 fee back but seller doesn't want to refund my money until they get the phone back. They offered me $30 partial refund and keeps telling me phone is coming. They said they made mistake with address. I have been patient and polite for 2 weeks and all I want is a refund. Today I log onto Swappa and my purchased history is erased but I have no refund. So I feel like Swappa has no power when there is an issue. The customer is instructed to go through Paypal. Im just going to buy from T-mobile. Other people have seem to have better luck than I. So that's my story. I can't recommend them.