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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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New York
1 review
0 helpful votes
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Do it
November 24, 2016

Call me an old fart but I was really apprehensive about buying a "used" phone online. It was easy, the phone is flawless and I no longer have to pay my wireless provider 2-3 times as much over a two year period to buy a phone from them. Great service

Date of experience: November 23, 2016
Ohio
2 reviews
0 helpful votes
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Avoid This Site
November 23, 2016

I had the worst experience trying to sell a brand new/never used phone on this site. Left me frustrated after having to upload verification photos multiple times because: they either didn't like the placement of my piece of paper with my listing code (after they deleted the pic with my ESN), or the size of the photo wasn't big enough (keep in mind their jpeg limit is 5mg). The process which should have been very simple was not, as I kept having to deal with multiple CSRs who were all giving inaccurate directions. Also, it's my understanding that once you post a listing on this site, you're supposed to get an introduction email giving specific directions. This I never received. Instead I only received emails letting me know when one their CSRs comments on my listing.
I had better luck selling on Facebook's marketplace. Spare yourself a headache and avoid this site.

Date of experience: November 22, 2016
Louisiana
1 review
0 helpful votes
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I only use Swappa!
November 25, 2016

I buy and sell all my devices on swappa. I wish they hadn't increased the selling fee, but I do understand where they are coming from. I just hope they stop with latest increase and don't turn into FeeBay..

Date of experience: November 22, 2016
New Mexico
1 review
0 helpful votes
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Wonderful experience
November 25, 2016

I sold my device in three days, received far more money than if I had traded it into the phone company. It was quick, easy, safe, inexpensive. I recommend it highly.

Date of experience: November 22, 2016
Illinois
1 review
0 helpful votes
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Better than new
November 22, 2016

Get the flagship from 2 yrs ago better than new budget phone

Date of experience: November 22, 2016
Texas
1 review
0 helpful votes
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AWESOME!
November 22, 2016

Best site to order a phone from. You can count on them and count on the fact that you will receive a quality product from the seller and Swappa will be there for you if you have any problems with the order process. They make sure the buyer receives the item and the seller receives the payment. A+ service and would recommend to any looking for a new device.

Date of experience: November 22, 2016
New York
1 review
0 helpful votes
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The best phone service out there.
November 24, 2016

I love the ease of shopping experience and how much safer it is than buying locally or on Craigslist. I would certainly recommend this service to a friend.

Date of experience: November 22, 2016
New York
2 reviews
0 helpful votes
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Excellent transaction!
November 21, 2016

My son needed a phone as his last one got broken. I found Swappa to be better than other sites selling ohones, much more descriptive and plenty of pics. The phone came within a few days. It looks like it is in excellent condition. The seller also put in chargers and ear buds. I am very satisfied with my transaction with Swappa and the Seller Panda Electronics.

Date of experience: November 21, 2016
Louisiana
1 review
0 helpful votes
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Buying a Phone = Swappa
November 21, 2016

Lot of options and price ranges available on the website.one can negotiate with the seller.

Date of experience: November 21, 2016
Minnesota
1 review
0 helpful votes
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Everything was as described! I was VERY pleased with the purchase. Really doesn't get better than that. He even had original boxes, and all their contents, for several items!

Date of experience: November 20, 2016
Washington
1 review
0 helpful votes
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I have used Swappa several times now, and each time the sellers and employees have been friendly and willing to answer questions. The devices have been as described and been delivered in a timely manner. And it's much less expensive than new devices!

Date of experience: November 20, 2016
Georgia
1 review
0 helpful votes
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Swappa is the best!
November 21, 2016

This is my second purchase from Swappa and they both have been great! Phones exactly as described or better. Can't recommend it enough!

Date of experience: November 19, 2016
Maryland
1 review
0 helpful votes
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Great!
November 21, 2016

First time using Swappa. I would do it again. I ran into a problem once I received the device, and Swappa helped answer questions quickly and thoroughly. I highly recommend using Swappa.

Date of experience: November 19, 2016
New Jersey
1 review
0 helpful votes
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I won't buy a phone anywhere else!
November 21, 2016

I found out about swappa from a customer at work. I looked at the website that night and found exactly what I wanted. I felt like I could trust them because of the comments left by staff and the reviews of sellers by buyers. I ordered my phone Wednesday night and got it Friday morning. Everything was exactly as promised and the prices were way better than places like Amazon. EBay had some that were cheaper but I don't trust eBay at all. I would never buy something more than fifty dollars from them just because I'm afraid of being screwed over. I had a great experience with Swappa and I will definitely share my experience with friends and family. Thank you Swappa staff!

Date of experience: November 19, 2016
New Jersey
1 review
0 helpful votes
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I couldn't be more pleased!
November 20, 2016

My first experience with Swappa has been fantastic. Very professional site that takes all precautions to ensure an honest and accurate sale. The seller did exactly what he said in an extremely timely manner and the device was in tip top mint condition... could be easily mistaken for brand new. I will, without a doubt, be using Swappa again in the future.

Date of experience: November 19, 2016
California
1 review
0 helpful votes
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You should require sellers to specify shipping service and shipping price or allow calculated price.

Date of experience: November 18, 2016
South Carolina
1 review
0 helpful votes
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Swappa does it again.
November 19, 2016

It's always a pleasant experience when I turn to swappa and this time is no different. I found what I was looking for from an awesome seller and the transaction was as smooth as retail without leaving my home.

Date of experience: November 18, 2016
New Jersey
1 review
0 helpful votes
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Reliable
November 19, 2016

My purchase was delivered promptly and the description of my product was almost 100% accurate.
The description said unlocked not bootloader unlocked.

Date of experience: November 18, 2016
Illinois
1 review
0 helpful votes
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Wow, what a great experience
November 19, 2016

Swappa was great, the seller was amazing and so helpful. I will only purchase my cell phones from here in the future.

Date of experience: November 18, 2016
India
1 review
0 helpful votes
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First timer buyer
November 19, 2016

I was happy to see the products and glad to get answers from seller for the products. However one drawback was encountered by me such as delivery address to be paypal confirmed which I didn't had. Could be made some other alternatives in such cases. Otherwise all good.

Date of experience: November 18, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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