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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Call me an old fart but I was really apprehensive about buying a "used" phone online. It was easy, the phone is flawless and I no longer have to pay my wireless provider 2-3 times as much over a two year period to buy a phone from them. Great service
I had the worst experience trying to sell a brand new/never used phone on this site. Left me frustrated after having to upload verification photos multiple times because: they either didn't like the placement of my piece of paper with my listing code (after they deleted the pic with my ESN), or the size of the photo wasn't big enough (keep in mind their jpeg limit is 5mg). The process which should have been very simple was not, as I kept having to deal with multiple CSRs who were all giving inaccurate directions. Also, it's my understanding that once you post a listing on this site, you're supposed to get an introduction email giving specific directions. This I never received. Instead I only received emails letting me know when one their CSRs comments on my listing.
I had better luck selling on Facebook's marketplace. Spare yourself a headache and avoid this site.
I buy and sell all my devices on swappa. I wish they hadn't increased the selling fee, but I do understand where they are coming from. I just hope they stop with latest increase and don't turn into FeeBay..
I sold my device in three days, received far more money than if I had traded it into the phone company. It was quick, easy, safe, inexpensive. I recommend it highly.
Best site to order a phone from. You can count on them and count on the fact that you will receive a quality product from the seller and Swappa will be there for you if you have any problems with the order process. They make sure the buyer receives the item and the seller receives the payment. A+ service and would recommend to any looking for a new device.
I love the ease of shopping experience and how much safer it is than buying locally or on Craigslist. I would certainly recommend this service to a friend.
My son needed a phone as his last one got broken. I found Swappa to be better than other sites selling ohones, much more descriptive and plenty of pics. The phone came within a few days. It looks like it is in excellent condition. The seller also put in chargers and ear buds. I am very satisfied with my transaction with Swappa and the Seller Panda Electronics.
Lot of options and price ranges available on the website.one can negotiate with the seller.
Everything was as described! I was VERY pleased with the purchase. Really doesn't get better than that. He even had original boxes, and all their contents, for several items!
I have used Swappa several times now, and each time the sellers and employees have been friendly and willing to answer questions. The devices have been as described and been delivered in a timely manner. And it's much less expensive than new devices!
This is my second purchase from Swappa and they both have been great! Phones exactly as described or better. Can't recommend it enough!
First time using Swappa. I would do it again. I ran into a problem once I received the device, and Swappa helped answer questions quickly and thoroughly. I highly recommend using Swappa.
I found out about swappa from a customer at work. I looked at the website that night and found exactly what I wanted. I felt like I could trust them because of the comments left by staff and the reviews of sellers by buyers. I ordered my phone Wednesday night and got it Friday morning. Everything was exactly as promised and the prices were way better than places like Amazon. EBay had some that were cheaper but I don't trust eBay at all. I would never buy something more than fifty dollars from them just because I'm afraid of being screwed over. I had a great experience with Swappa and I will definitely share my experience with friends and family. Thank you Swappa staff!
My first experience with Swappa has been fantastic. Very professional site that takes all precautions to ensure an honest and accurate sale. The seller did exactly what he said in an extremely timely manner and the device was in tip top mint condition... could be easily mistaken for brand new. I will, without a doubt, be using Swappa again in the future.
It's always a pleasant experience when I turn to swappa and this time is no different. I found what I was looking for from an awesome seller and the transaction was as smooth as retail without leaving my home.
My purchase was delivered promptly and the description of my product was almost 100% accurate.
The description said unlocked not bootloader unlocked.
Swappa was great, the seller was amazing and so helpful. I will only purchase my cell phones from here in the future.
I was happy to see the products and glad to get answers from seller for the products. However one drawback was encountered by me such as delivery address to be paypal confirmed which I didn't had. Could be made some other alternatives in such cases. Otherwise all good.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

