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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Used swappa many times before and this experience was great as well. Reliable products. Great prices. Trusted quality. Highly recommended.
Best prices & selection on web for used phones with secure purchase and guarantee through paypal. Clean ESN verified by Swappa. Photos posted by seller of actual phone, so easy to judge condition. Very pleased with my experience buying a gently used iPhone 5s. I highly recommend Swappa.
I came across the Swappa website while searching for a like-new Samsung Galaxy Note 5 to get me by after my two Note 7s were recalled. I had a great buying experience. After my purchase, I immediately paid with my PayPal account, and the seller kept me updated through messages via the Swappa site and text messages to my cell phone. After the phone arrived, I followed Swappa's guidelines to thoroughly check it and activate it. Although it is not a new phone, it looks like it is; it is in "Mint" condition. During the whole process I felt like the Swappa staff was there for me and the seller.
I've purchased phones on Swappa twice! Both times I had great transactions, the phones were mailed quickly, and were just as advertised. No unpleasant surprises. Both times, the sellers found some little incidental thing (a bumper in one case - a USB cord in another) that they threw in, though they weren't advertised. I won't spend the money on a new phone again.
It was one of the easiest online purchasing experiences that I have had. Swappa made sure everything was as advertised and that I was happy with my purchase. They stand behind their word and make sure that you aren't taken advantage of. I have used the site twice now and it has worked out perfectly both times. I will use Swappa again and encourage others to as well.
I needed an iPhone 5S to replace my grandson's that he dropped. Phone was in excellent condition. Great transaction. This is my new go to place for electronics.
This was my first transaction and I was worried but the phone is working well and customer service was excellent. I would definitely buy another device from this site.
The order date was very close to the holidays and I was never expecting it to arrive in time for christmas. I received the phone within 2 weeks of purchase in perfect condition (Mint Phone). He packaged the item with care and professionalism I hope to see every time I use Swappa! Highly recommend this site!
Have been using Swappa for a few years now. I've never had any complaints with the site, and every transaction I've done has gone smoothly. Swappa staff is helpful and quick to resolve any issues. Would recommend anyone in the used phone market to use the site.
Bought a used phone for a great price. Excellent for bringing buyers and sellers of mobile devices together
I always buy my cell phones from swappa. I am careful who I buy them from and have rarely had a phone that I needed to return but I make sure I always have that option.
It's my third purchase from your website. Very satisfied. An app for android or iOS would be nice!
Excellent system. The process was clean and informative every step of the way. I was very comfortable with the experience.
Product arrived in a carefully structured package to avoid damage. Delivery exactly on time as seller indicated. Tablet was in great condition and works perfectly. Considerate, honest business person I would highly recommend. Thank you, it was a pleasure doing business with you.
Swappa is the easiest and safest way to buy and sell smartphones and now laptops. I've been using them for over a year for smart phones, and now just purchased my first laptop through them. So much easier and less hassle than eBay. Keep it up folks.
Promptly shipped, item as described. Great transaction, no problems!
I was able to find the iPhone 6S+ that I was looking for on Swappa. IPhone was in great condition. This is the 2nd Apple product bought on Swappa and I will continue using this site, as will my son who bought his iPhone here.
I have had a total of 13 transactions (as buyer and seller) and have always had a great experience! I tell people all the time to look on Swappa if they are in need of a phone (or tablet, computer, etc). I just hope they don't "get too big" and start charging more for transactions. Keep up the great work Swappa!
Great devices, wonderful staff, responds quick to any concerns you might have. Will always buy from Swappa, no more contracts for me.
I have never had a better time getting phones. I have bought 5 phone on the site and have never been disappointed. The only site I will purchase unlocked phones.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

