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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Ohio
1 review
0 helpful votes
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Reliable trusted site
November 30, 2016

Used swappa many times before and this experience was great as well. Reliable products. Great prices. Trusted quality. Highly recommended.

Date of experience: November 28, 2016
Virginia
1 review
0 helpful votes
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Great site for deals on used phones.
November 30, 2016

Best prices & selection on web for used phones with secure purchase and guarantee through paypal. Clean ESN verified by Swappa. Photos posted by seller of actual phone, so easy to judge condition. Very pleased with my experience buying a gently used iPhone 5s. I highly recommend Swappa.

Date of experience: November 28, 2016
New York
1 review
0 helpful votes
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Great used phone buying experience.
November 29, 2016

I came across the Swappa website while searching for a like-new Samsung Galaxy Note 5 to get me by after my two Note 7s were recalled. I had a great buying experience. After my purchase, I immediately paid with my PayPal account, and the seller kept me updated through messages via the Swappa site and text messages to my cell phone. After the phone arrived, I followed Swappa's guidelines to thoroughly check it and activate it. Although it is not a new phone, it looks like it is; it is in "Mint" condition. During the whole process I felt like the Swappa staff was there for me and the seller.

Date of experience: November 27, 2016
Georgia
1 review
0 helpful votes
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Highly recommended
November 29, 2016

I've purchased phones on Swappa twice! Both times I had great transactions, the phones were mailed quickly, and were just as advertised. No unpleasant surprises. Both times, the sellers found some little incidental thing (a bumper in one case - a USB cord in another) that they threw in, though they weren't advertised. I won't spend the money on a new phone again.

Date of experience: November 27, 2016
Michigan
2 reviews
0 helpful votes
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Repeat customer
November 29, 2016

It was one of the easiest online purchasing experiences that I have had. Swappa made sure everything was as advertised and that I was happy with my purchase. They stand behind their word and make sure that you aren't taken advantage of. I have used the site twice now and it has worked out perfectly both times. I will use Swappa again and encourage others to as well.

Date of experience: November 27, 2016
Texas
1 review
0 helpful votes
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Great experience!
November 27, 2016

I needed an iPhone 5S to replace my grandson's that he dropped. Phone was in excellent condition. Great transaction. This is my new go to place for electronics.

Date of experience: November 26, 2016
Colorado
1 review
0 helpful votes
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Great way to buy a usable phone.
November 27, 2016

This was my first transaction and I was worried but the phone is working well and customer service was excellent. I would definitely buy another device from this site.

Date of experience: November 26, 2016
Georgia
1 review
0 helpful votes
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Very Satisfied First Time Buyer!
November 27, 2016

The order date was very close to the holidays and I was never expecting it to arrive in time for christmas. I received the phone within 2 weeks of purchase in perfect condition (Mint Phone). He packaged the item with care and professionalism I hope to see every time I use Swappa! Highly recommend this site!

Date of experience: November 26, 2016
Minnesota
1 review
0 helpful votes
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Best place to buy and sell phones
November 27, 2016

Have been using Swappa for a few years now. I've never had any complaints with the site, and every transaction I've done has gone smoothly. Swappa staff is helpful and quick to resolve any issues. Would recommend anyone in the used phone market to use the site.

Date of experience: November 26, 2016
Utah
1 review
0 helpful votes
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Great website
November 27, 2016

Bought a used phone for a great price. Excellent for bringing buyers and sellers of mobile devices together

Date of experience: November 26, 2016
Massachusetts
1 review
0 helpful votes
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Great swappa buying experience
November 27, 2016

I always buy my cell phones from swappa. I am careful who I buy them from and have rarely had a phone that I needed to return but I make sure I always have that option.

Date of experience: November 26, 2016
Pennsylvania
1 review
0 helpful votes
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It's my third purchase from your website. Very satisfied. An app for android or iOS would be nice!

Date of experience: November 25, 2016
Ohio
1 review
0 helpful votes
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Excellent system. The process was clean and informative every step of the way. I was very comfortable with the experience.

Date of experience: November 25, 2016
Connecticut
1 review
0 helpful votes
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Smooth Swappa Sale!
November 26, 2016

Product arrived in a carefully structured package to avoid damage. Delivery exactly on time as seller indicated. Tablet was in great condition and works perfectly. Considerate, honest business person I would highly recommend. Thank you, it was a pleasure doing business with you.

Date of experience: November 25, 2016
Maryland
1 review
0 helpful votes
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Swappa is the easiest and safest way to buy and sell smartphones and now laptops. I've been using them for over a year for smart phones, and now just purchased my first laptop through them. So much easier and less hassle than eBay. Keep it up folks.

Date of experience: November 25, 2016
Washington
1 review
0 helpful votes
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SmartFone purchase
November 26, 2016

Promptly shipped, item as described. Great transaction, no problems!

Date of experience: November 25, 2016
California
1 review
0 helpful votes
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IPhone 6S +
November 26, 2016

I was able to find the iPhone 6S+ that I was looking for on Swappa. IPhone was in great condition. This is the 2nd Apple product bought on Swappa and I will continue using this site, as will my son who bought his iPhone here.

Date of experience: November 25, 2016
Florida
1 review
0 helpful votes
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Always a great experience!
November 25, 2016

I have had a total of 13 transactions (as buyer and seller) and have always had a great experience! I tell people all the time to look on Swappa if they are in need of a phone (or tablet, computer, etc). I just hope they don't "get too big" and start charging more for transactions. Keep up the great work Swappa!

Date of experience: November 24, 2016
Illinois
2 reviews
0 helpful votes
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Great devices, wonderful staff, responds quick to any concerns you might have. Will always buy from Swappa, no more contracts for me.

Date of experience: November 23, 2016
Florida
1 review
0 helpful votes
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Best site for used and new phone.
November 24, 2016

I have never had a better time getting phones. I have bought 5 phone on the site and have never been disappointed. The only site I will purchase unlocked phones.

Date of experience: November 23, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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