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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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I have purchased two phones from Swappa in the last few months for my husband and I. Both phones arrived by mail quickly, in perfect condition as described by the sellers, and have worked perfectly! I would definitely recommend Swappa (and have) to anyone looking to purchase a phone.
No problems during any stage of the transaction. Everything exactly as advertised by site and seller. Looking forward to another pre-Christmas gift for the wife, now that I trust Swappa after a flawless purchase.
Swappa is a great site if you are looking for a phone that is not a found/stolen device. You can always trust swappa because of the great policies they have. It gives you a peace of mind.
I like swappa for the devices I can find also for the customer service When I ask for it they are always on it when a issue come up. I will continue to use swappa... Thank you
The site is a great site, everything is quick and easy and works well except for the paypal confirmed address part, yet overall a great site!
Seller delivered as promised! Quick response to questions, perfect cell phone!
I found a seller with a well described phone and a fair price.
I bought I gently used iPhone off of Swappa. My first experience with this site, and I was a bit hesitant. But I went ahead and did it anyway. Ordered on a Monday, received my phone on Thursday. They made it easy to track, and I had no issues with this at all. I will definitely recommend Swappa to all my friends and family!
It came with everything and my Samsung Galaxy s7 worked great I tested everything and my phone is working fine and the shipping came earlier than expected.
Referred by friend who had successful transactions in the past. Quickly found phones we wanted from a highly-rated seller. Transaction was straightforward, and phones arrived quickly, and exactly as described.
Swappa is the market place where I perform transactions with confidence and peace of mind. I buy and sell several iPhones. Each one of those transactions has gone very well. For one of them, I receive a refund because the seller made a mistake about the color of the phone. I entend to continue using Swappa as long it stays secure in protecting both sellers and buyers.
Swappa is a orderly yet easy process for making some money off of older electronics. Whoever at Swappa did the process design thought of all the little things to make sure that users feel the process both protects their interests as well as the other partys. Best of all, I never felt weighed down or burdened by the steps.
Good job, team.
I'll never buy used electronics anywhere else - lots of pricing details and history on your item - Swappa does all the homework for you so you can get a fair price. They won't accept broken or icloud locked phones so no worries there either. Very highly recommend
Seller didn't ship within the 2 day window, apologized profusely, and gave me an SD card to make up for the delay. Item arrived *not* in mint condition, but was on the upper side of good, so I accepted it because I got a good price on it, and as long as it wasn't a complete mess, I still feel like I came out ahead.
I bought the iPhone 6S for my daughter@ college for Christmas and she absolutely loves it! She received it a day early and says it works so much better than her IPhone 4S. Now her roommate wants to buy from SWappa too.
I have twice bought phones through swappa, always an easy and pleasant process.
Phone is in great condition. No surprises with the transaction. This is my third item through Swappa.
Experience went well and i bought without incident
Purchased a brand new Samsung Galaxy S7 Edge for about the same price as used ones on other websites. Seller shipped the phone fast and it arrived within two days. Can't say enough about the great value provided by Swappa!
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

