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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Virginia
1 review
0 helpful votes
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New an "almost" new phone?
December 5, 2016

I have purchased two phones from Swappa in the last few months for my husband and I. Both phones arrived by mail quickly, in perfect condition as described by the sellers, and have worked perfectly! I would definitely recommend Swappa (and have) to anyone looking to purchase a phone.

Date of experience: December 4, 2016
Tennessee
1 review
0 helpful votes
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Nice and clean
December 4, 2016

No problems during any stage of the transaction. Everything exactly as advertised by site and seller. Looking forward to another pre-Christmas gift for the wife, now that I trust Swappa after a flawless purchase.

Date of experience: December 3, 2016
Texas
1 review
0 helpful votes
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Trustworthy!
December 3, 2016

Swappa is a great site if you are looking for a phone that is not a found/stolen device. You can always trust swappa because of the great policies they have. It gives you a peace of mind.

Date of experience: December 2, 2016
South Carolina
1 review
0 helpful votes
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Awesome!
December 3, 2016

I like swappa for the devices I can find also for the customer service When I ask for it they are always on it when a issue come up. I will continue to use swappa... Thank you

Date of experience: December 2, 2016
New York
1 review
0 helpful votes
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Great site
December 3, 2016

The site is a great site, everything is quick and easy and works well except for the paypal confirmed address part, yet overall a great site!

Date of experience: December 2, 2016
Virginia
1 review
1 helpful vote
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Excellent first time experience!
December 3, 2016

Seller delivered as promised! Quick response to questions, perfect cell phone!

Date of experience: December 2, 2016
California
1 review
0 helpful votes
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Smooth
January 3, 2017

All of the items I bought on swap arrived exactly as they were described. Shipping has been very fast. Wish I had heard about Swappa sooner

Date of experience: December 1, 2016
North Carolina
2 reviews
0 helpful votes
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Easy purchase
December 2, 2016

I found a seller with a well described phone and a fair price.

Date of experience: December 1, 2016
New York
1 review
0 helpful votes
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Easy and fast.
December 2, 2016

I bought I gently used iPhone off of Swappa. My first experience with this site, and I was a bit hesitant. But I went ahead and did it anyway. Ordered on a Monday, received my phone on Thursday. They made it easy to track, and I had no issues with this at all. I will definitely recommend Swappa to all my friends and family!

Date of experience: December 1, 2016
Washington
1 review
0 helpful votes
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Great seller early shipping
December 2, 2016

It came with everything and my Samsung Galaxy s7 worked great I tested everything and my phone is working fine and the shipping came earlier than expected.

Date of experience: December 1, 2016
Illinois
1 review
0 helpful votes
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Bought 2 iPhones from Swappa.com
December 2, 2016

Referred by friend who had successful transactions in the past. Quickly found phones we wanted from a highly-rated seller. Transaction was straightforward, and phones arrived quickly, and exactly as described.

Date of experience: December 1, 2016
Florida
1 review
0 helpful votes
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Smooth Transaction
December 2, 2016

Swappa is the market place where I perform transactions with confidence and peace of mind. I buy and sell several iPhones. Each one of those transactions has gone very well. For one of them, I receive a refund because the seller made a mistake about the color of the phone. I entend to continue using Swappa as long it stays secure in protecting both sellers and buyers.

Date of experience: December 1, 2016
California
1 review
0 helpful votes
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Swappa is a orderly yet easy process for making some money off of older electronics. Whoever at Swappa did the process design thought of all the little things to make sure that users feel the process both protects their interests as well as the other partys. Best of all, I never felt weighed down or burdened by the steps.
Good job, team.

Date of experience: November 30, 2016
Illinois
1 review
0 helpful votes
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Your search ends here!
December 2, 2016

I'll never buy used electronics anywhere else - lots of pricing details and history on your item - Swappa does all the homework for you so you can get a fair price. They won't accept broken or icloud locked phones so no worries there either. Very highly recommend

Date of experience: November 30, 2016
Washington
1 review
0 helpful votes
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Seller didn't ship within the 2 day window, apologized profusely, and gave me an SD card to make up for the delay. Item arrived *not* in mint condition, but was on the upper side of good, so I accepted it because I got a good price on it, and as long as it wasn't a complete mess, I still feel like I came out ahead.

Date of experience: November 30, 2016
Pennsylvania
1 review
0 helpful votes
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WHAT A GREAT LEARNING EXPERIENCE
December 1, 2016

I bought the iPhone 6S for my daughter@ college for Christmas and she absolutely loves it! She received it a day early and says it works so much better than her IPhone 4S. Now her roommate wants to buy from SWappa too.

Date of experience: November 30, 2016
California
1 review
0 helpful votes
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I have twice bought phones through swappa, always an easy and pleasant process.

Date of experience: November 29, 2016
North Carolina
1 review
1 helpful vote
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Exactly as advertised.
December 1, 2016

Phone is in great condition. No surprises with the transaction. This is my third item through Swappa.

Date of experience: November 29, 2016
Virginia
1 review
0 helpful votes
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Great service and great transaction
December 1, 2016

Experience went well and i bought without incident

Date of experience: November 29, 2016
California
1 review
0 helpful votes
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Purchased a brand new Samsung Galaxy S7 Edge for about the same price as used ones on other websites. Seller shipped the phone fast and it arrived within two days. Can't say enough about the great value provided by Swappa!

Date of experience: November 29, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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