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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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They have a lot of regular sellers there so as long as you are a little careful I'm sure you'll have a fine experience there. Don't go looking for a dirt cheap deal- do your homework, find out what the phone you want is worth on the aftermarket, and choose a reputable dealer. There are guys on there that sell constantly. I got a pristine Samsung S7 for a couple hundred dollars off of new.
Top Notch, platinum service. Melda R. Was very responsive and very virtually friendly. Fast shipping. Packing was on point. Description 110% truth to the T. The price was the best in swappa. I would recommend anyone and everyone doing business with her. She is great. Not to mention the ease on the eyes. Tha island hospitality flavor. Da Kine. Mahalo.
Safe and cost effective way to find a smartphone. Highly recommended
The purchase of my Samsung Galaxy S6 was flawless. Shipped same day and arrived as scheduled. Sold as "Mint;" arrived as MINT PLUS! Could not be happier. Dealer emailed me as to shipping and answered my question regarding transferring data from present cell.
I've been burnt in the past buying used smartphones from ebay because the IMEI wasn't clean so i couldn't register my sim card on it. So this time i thought i'd try Swappa and it was awesome. The seller provided good communication and follow through. The best part is that the product arrived a day sooner than I had expected.
I purchased the phone and it arrived at my house 3 days later! The phone was true to the pictures and I've had no problems.
My LG G3 was on it's last legs and I wanted to get a new phone. Started looking around for LG V20's but brand new ones were too much. Found swappa and was able to purchase (A very lightly used) LG V20 for $500. Highly reccomend!
I bought a brand new, in-box Amazon Fire HD 7" that was wonderful and at the lowest price I could find online with the extras (32gb micro sd + kindle case). I love the item and the seller was great. Super pleased with how Swappa feels more like a swap meet, where you really are mostly communicating with the seller (or buyer) and Swappa just facilitates it in a laise faire (sp?) kinda way. It still felt human to human rather than Ebay or whatever.
I will say right away Swappa is the way to go! I have bought 3 phones and every transaction went smooth. I highly recommend using Swappa if you are in the market for a used phone. I like the process and the protection I get as a consumer of buying a used product that I cannot find else where.
A friend referal recommended this site. Easiest and most convenient way to buy sell electronics. I hope it can be expanded to gaming consoles, tv's etc. Will use again and recommend to others as the place to go and buy phones/tablets.
I am really glad I have stumbled upon swappa about two years ago. This is one great site and each phone I have purchased have all been mint condition plus great prices. I will continue to purchase phones through here because the transaction is easy and the sellers I have dealt with have been nice people. Keep up the good work swappa.
Great place if you're looking for used phones. Staff is friendly and the phones are guaranteed to be shipped in the condition they're described as. I recently purchased my new OnePlus 2 from a great seller here and the entire transaction went smoothly.
Found exactly what I was looking for at a good price. The seller delivered exactly what he promised and very quickly. Swappa made it easy to find what I was looking for. I will definitely use this site again!
Swappa is amazing to use. My only complain is having to use PayPal. Supporting Bitcoin or other payment processors would eliminate the only pain point I have.
Received a device that was just as advertised. Had a brief issue with the seller's product when it was received (not Swappa's fault necessarily) but Swappa staff and the seller themselves were both readily available and the issue was quickly resolved. No complaints.
This was my first time to ever us Swappa since I had just learned about the website from a customer service representative at Ting. I was able to go online and find the exact phone I wanted and to through the buying process very smoothly. The phone was shipped on time and arrived just like it was stated in the ad. Thank you so much for a great experience!
I was extremely happy with the product &a the seller. They made it everything easy for me
I've bought 2 phones through Swappa and while the first phone wasn't unlocked as described, the seller helped me get it unlocked quickly and gave me a nice discount to boot. Overall swappa has been great for me.
I have purchased many devices through Swappa and have been 100% satisfied! Great prices & service! Thanks so much Swappa!
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

