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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Illinois
1 review
0 helpful votes
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They have a lot of regular sellers there so as long as you are a little careful I'm sure you'll have a fine experience there. Don't go looking for a dirt cheap deal- do your homework, find out what the phone you want is worth on the aftermarket, and choose a reputable dealer. There are guys on there that sell constantly. I got a pristine Samsung S7 for a couple hundred dollars off of new.

Date of experience: December 10, 2016
North Carolina
1 review
0 helpful votes
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Top Notch, Top Shelf type service.
December 10, 2016

Top Notch, platinum service. Melda R. Was very responsive and very virtually friendly. Fast shipping. Packing was on point. Description 110% truth to the T. The price was the best in swappa. I would recommend anyone and everyone doing business with her. She is great. Not to mention the ease on the eyes. Tha island hospitality flavor. Da Kine. Mahalo.

Date of experience: December 9, 2016
Indiana
1 review
1 helpful vote
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Great way to find a used phone
December 10, 2016

Safe and cost effective way to find a smartphone. Highly recommended

Date of experience: December 9, 2016
Wisconsin
1 review
0 helpful votes
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"Smooth Sailing..."
December 9, 2016

The purchase of my Samsung Galaxy S6 was flawless. Shipped same day and arrived as scheduled. Sold as "Mint;" arrived as MINT PLUS! Could not be happier. Dealer emailed me as to shipping and answered my question regarding transferring data from present cell.

Date of experience: December 9, 2016
Louisiana
1 review
0 helpful votes
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I've been burnt in the past buying used smartphones from ebay because the IMEI wasn't clean so i couldn't register my sim card on it. So this time i thought i'd try Swappa and it was awesome. The seller provided good communication and follow through. The best part is that the product arrived a day sooner than I had expected.

Date of experience: December 9, 2016
Colorado
1 review
0 helpful votes
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Great experience
December 9, 2016

I purchased the phone and it arrived at my house 3 days later! The phone was true to the pictures and I've had no problems.

Date of experience: December 8, 2016
South Carolina
1 review
0 helpful votes
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Great way to save money
December 9, 2016

My LG G3 was on it's last legs and I wanted to get a new phone. Started looking around for LG V20's but brand new ones were too much. Found swappa and was able to purchase (A very lightly used) LG V20 for $500. Highly reccomend!

Date of experience: December 8, 2016
California
1 review
0 helpful votes
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A solid purchasing experience
December 9, 2016

I bought a brand new, in-box Amazon Fire HD 7" that was wonderful and at the lowest price I could find online with the extras (32gb micro sd + kindle case). I love the item and the seller was great. Super pleased with how Swappa feels more like a swap meet, where you really are mostly communicating with the seller (or buyer) and Swappa just facilitates it in a laise faire (sp?) kinda way. It still felt human to human rather than Ebay or whatever.

Date of experience: December 8, 2016
Florida
1 review
0 helpful votes
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Only place I use to buy Used Phones
December 8, 2016

I will say right away Swappa is the way to go! I have bought 3 phones and every transaction went smooth. I highly recommend using Swappa if you are in the market for a used phone. I like the process and the protection I get as a consumer of buying a used product that I cannot find else where.

Date of experience: December 8, 2016
California
1 review
0 helpful votes
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Easy process
December 8, 2016

A friend referal recommended this site. Easiest and most convenient way to buy sell electronics. I hope it can be expanded to gaming consoles, tv's etc. Will use again and recommend to others as the place to go and buy phones/tablets.

Date of experience: December 7, 2016
Virginia
1 review
0 helpful votes
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One great site!
December 8, 2016

I am really glad I have stumbled upon swappa about two years ago. This is one great site and each phone I have purchased have all been mint condition plus great prices. I will continue to purchase phones through here because the transaction is easy and the sellers I have dealt with have been nice people. Keep up the good work swappa.

Date of experience: December 7, 2016
Wisconsin
1 review
0 helpful votes
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Swappa
December 8, 2016

I've bought several phones using SWAPPA, and every purchase has been easy, problem free, and quickly delivered.

Date of experience: December 6, 2016
California
1 review
0 helpful votes
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Great place if you're looking for used phones. Staff is friendly and the phones are guaranteed to be shipped in the condition they're described as. I recently purchased my new OnePlus 2 from a great seller here and the entire transaction went smoothly.

Date of experience: December 6, 2016
Texas
1 review
0 helpful votes
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Smooth, problem free transaction.
December 6, 2016

Found exactly what I was looking for at a good price. The seller delivered exactly what he promised and very quickly. Swappa made it easy to find what I was looking for. I will definitely use this site again!

Date of experience: December 6, 2016
Texas
1 review
0 helpful votes
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Really great experience
December 6, 2016

Swappa is amazing to use. My only complain is having to use PayPal. Supporting Bitcoin or other payment processors would eliminate the only pain point I have.

Date of experience: December 6, 2016
Virginia
1 review
0 helpful votes
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Seamless
December 7, 2016

Received a device that was just as advertised. Had a brief issue with the seller's product when it was received (not Swappa's fault necessarily) but Swappa staff and the seller themselves were both readily available and the issue was quickly resolved. No complaints.

Date of experience: December 6, 2016
Spain
1 review
0 helpful votes
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Wonderful experience!
December 5, 2016

This was my first time to ever us Swappa since I had just learned about the website from a customer service representative at Ting. I was able to go online and find the exact phone I wanted and to through the buying process very smoothly. The phone was shipped on time and arrived just like it was stated in the ad. Thank you so much for a great experience!

Date of experience: December 5, 2016
Arizona
1 review
0 helpful votes
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Everything easy
December 5, 2016

I was extremely happy with the product &a the seller. They made it everything easy for me

Date of experience: December 4, 2016
Mexico
2 reviews
1 helpful vote
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So far so good.
December 5, 2016

I've bought 2 phones through Swappa and while the first phone wasn't unlocked as described, the seller helped me get it unlocked quickly and gave me a nice discount to boot. Overall swappa has been great for me.

Date of experience: December 4, 2016
Minnesota
1 review
0 helpful votes
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I have purchased many devices through Swappa and have been 100% satisfied! Great prices & service! Thanks so much Swappa!

Date of experience: December 4, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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