SwappaReviews 3,174

I've been selling on Swappa for 2 years. I have 48 reviews, all positive. However, I hate that Swappa leaves their refunds and disputes up to PayPal. We all know PayPal never sides with the seller. And that is such a lazy way of conducting business on Swappa's part. I sold a brand new, still sealed MacBook and buyer claimed he received a different MacBook. He even made a fake YouTube video of him "opening" the box to find a used MacBook inside and posted pictures of it all scratched up. He won the case, even though it was obvious he was trying to scam me. PayPal didn't even ask me for my evidence. They just said that the best option was to refund the buyer. I was out $2100 and never received my new MacBook back. The buyer was supposed to AT LEAST send me back the fake MacBook that was seen in his YouTube video, per PayPal's return policy. Instead, he sent me back a Lenovo. I brought this up to Swappa and they can't or won't do anything about it. PayPal wants me to file a police report, because my affidavit and all the pictures, videos, and plenty of other evidence weren't enough. I have another buyer who bought a brand new OnePlus from me. He then decides he's going to sell it to one of his customers. They use it for 3 months and they decide they don't like. So my buyer asks me for a refund. If he opens a PayPal dispute right now, I'm 100% positive that he is going to win, even though it is not my fault. That's how little confidence I have in dealing with refunds regarding Swappa sales. That means I will be losing money and receiving my phone back in a different condition than how I sold it. In what world is that fair? At this point, I wouldn't even sell my electronics on eBay. Don't sell electronics on sites that are backed by PayPal, especially Swappa. Swappa staff will not do anything to help. They just sit there and listen to the buyer and seller bicker back and forth. It's awful. The least they could do is close the sale out weeks after it's been marked as delivered. But no. Instead, they allow the buyer to chose when to close the sale. This is so unfair to the seller. Swappa sellers are usually those who run small businesses or those who just want to sell their personal items. Does Swappa not realize how horrible PayPal is to small businesses? PayPal doesn't care about the seller and neither does Swappa. Swappa says they want to remain neutral on these types of matters, but if you think about it, PayPal is never mutual. All Swappa really does is pass the job along to PayPal, who always sides with the buyer over the seller. I no longer want to sell on this site and I do not recommend if for other honest sellers.

I'm new to Swappa (and have only bought and not sold). I picked up two lightly used items on Swappa - an iPhone SE 2020 and a PS4 Slim. Both were sent promptly, and although I didn't have a ton of seller interaction, I got tracking numbers, they came in the expected timeframe, the sellers packed them nicely, etc. The prices were also very good and it seems like Swappa is pretty reasonable in terms of their fee/cut. It will definitely be a fixture in how I buy things from the categories they sell in, in the future.

Got a 2015 MacBook Pro Retina 13". Opened to clean the fan as it was a 6 year old machine. Found thermal paste all over GPU and a broken battery connector which might prevent any future service or SSD upgrade. Other issues that show that a very sloppy service had been done which makes the computer unreliable. The seller was aware of the issues. There are no options like on other sites to request a return. The site is super slow also. Bought multiple computers on that other auction site (you know which) and never had problems.

I had never sold an electronic online before, and swappa.com was highly recommended via online reviews so I gave it a shot. It was extremely easy to list my item for sale, they gave recommendations on pricing based off what had sold on their site recently, and they use secure payment through PayPal. Once listed, I was given the option to also offer a local meet up for the transaction, and Swappa provides a list of secure meeting sites. Overall, I'd highly recommend using this site to sell any electronic.

Swappa is one of my favorite websites period and is often the first place I check whenever I'm looking for a (somewhat) new device. I appreciate the kindness of the employees as well as all of the precautions taken to ensure that products are as described and the process is as smooth as possible. I've never had a bad experience (over 12 products bought and 3 sold). I highly recommend to everyone to check here first next time they are in search of a device - you can't go wrong!