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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Indiana
1 review
0 helpful votes
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I have been a user of Swappa since its early days and it has always been a great place to buy and sell devices. On Swappa you get the sense that you are dealing with real people every step of the way because you are. The staff at Swappa clearly works hard to make Swappa the best and safest place to buy devices. They are attentive and fair. Swappa can be trusted for sure. They constantly improve their policies and guidelines to work better for everyone. I have always gone to the Swappa website first when looking for a new phone and I probably always will.

Date of experience: December 22, 2016
Ireland
1 review
0 helpful votes
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Bought another phone on swappa
December 22, 2016

I've been buying and selling on swappa since the galaxy nexus was a relevant device. Just bought my 4th or 5th phone on there and I still can't find any reason to complain. The staff keep things in order and well maintained, the sellers and buyers are always pleasant and easy to deal with. Shipments are fast and prices are competitive.

Date of experience: December 22, 2016
California
1 review
0 helpful votes
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Impressed!
December 22, 2016

For a first time user, I felt that the service was efficient, the products seem to be true to their description, in my case was even better. I'm a very satisfied customer who will definitely share my experience.

Date of experience: December 22, 2016
California
1 review
0 helpful votes
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Simple and easy buying process
December 22, 2016

I just finished my first swappa purchase and was very impressed. The site has a nice clean UI with all the necessary details. Very simple to converse between buyer and seller. Swappa provides a step by step process to inform both parties of current status (payment pending, item shipped, etc). And best of all being able to purchase a phone for a great price.

Date of experience: December 21, 2016
Texas
1 review
0 helpful votes
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Quick and as Expected
December 22, 2016

My product was delivered super fast and as I expected it. Thanks!

Date of experience: December 21, 2016
Georgia
1 review
0 helpful votes
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Great Experience
December 21, 2016

Using the site was easy to find what I was looking for and the seller Gary was great to work with.

When the time comes I will use this site again.

Date of experience: December 21, 2016
Utah
1 review
0 helpful votes
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1 for 1 Success!
December 21, 2016

First time using Swappa. It was easy to use and I received my phone as it was advertised. The seller even included their old case and screen protectors for free which wasn't initially mentioned in the description.

Date of experience: December 20, 2016
Michigan
1 review
0 helpful votes
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Well Satisfied
December 20, 2016

Phone came exactly as advertised and very quickly at a great price!

Date of experience: December 20, 2016
New York
1 review
0 helpful votes
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Very good website
January 21, 2017

I bought a phone. Very good price. Everything went smooth.

Date of experience: December 20, 2016
California
1 review
0 helpful votes
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Best way to buy and sell phones!
December 20, 2016

Swappa is the best, safest way to buy and sell cel phones. Pictures of the exact device you are buying, securely handled transactions, and facilitated returns (if necessary). I will not hesitate to use them again.

Date of experience: December 20, 2016
Dominica
1 review
0 helpful votes
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How it should be
December 20, 2016

The experience was at first smooth and easy, however when a concern arose, it got even better as the staff responded immediately and got the seller to respond as well, They both ensured everything was as described and went as it should. The time response and customer service was grade A and iI will definitely do business using swappa again.

Date of experience: December 20, 2016
Louisiana
1 review
0 helpful votes
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I was kind of Skeptical!
December 21, 2016

Being that it's the holidays I was kind of skeptical to buy from a site I wasn't to familiar with. My 9yr old son is leaving me this Christmas so I wanted to get him a reasonably priced phone so we could keep in contact. He's leaving to today 12/20/2016 but the expected delivery for the phone was 12/21 so that made me even more nervous, lol. I checked my mailbox last night and there it was, an iphone 4 in perfect condition with fast delivery service! Thank you SWAPPA & Diane W for making this Christmas a special one for me and my son! Will be buying from site again really soon!

Date of experience: December 20, 2016
New York
1 review
0 helpful votes
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Quick and simple
December 20, 2016

Seller replied quickly to my comment and was able to ship the phone right away. Phone is in great condition!

Date of experience: December 19, 2016
Illinois
4 reviews
0 helpful votes
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It really was a painless transaction. I gota "new" phone for 60% off the "new" price. Seller was great with communication, and fast shipping.

Date of experience: December 19, 2016
Texas
1 review
0 helpful votes
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Fast and Affordable
December 20, 2016

I got my phones in a few days. They were packed really well. I wish the chargers were included or just had the phones charged enough for me to explore and make sure that my phone was operating well. Feedback from the seller was fast for me as well. Would purchase through Swappa again.

Date of experience: December 19, 2016
North Carolina
2 reviews
0 helpful votes
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Great site to buy/sell smartphones
December 20, 2016

Verizon unlimited data customer here, so Swappa.com is the only place I buy and sell smartphones.

Secure. Paypal verified buyers and sellers.

Helpful and courteous staff make transactions on Swappa.com a breeze.

Date of experience: December 19, 2016
Washington
3 reviews
0 helpful votes
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I love Swappa
December 19, 2016

There are many options on handling an online transaction with a private seller. However, Swappa makes the buying/selling experience much more secure. The moderators ensure that the photos fit their criteria and I am grateful for that. I recommend Swappa to all my friends that are looking to sell or purchased their next tablet/phone.

Date of experience: December 19, 2016
Saudi Arabia
1 review
0 helpful votes
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Was great
December 19, 2016

It was my first time buying used phone through swappa, I was having concerns if my money will just be stolen, but It was great experience that I look forward to repeat, thanks swappa

Date of experience: December 19, 2016
Colorado
1 review
0 helpful votes
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I've sold a couple of phones on Swappa and just last week purchased one, and all three experiences have been simple and painless. The $10 fee for selling, no fee for buying, and the large number of phones listed make this a very useful site for finding a phone in great condition for a fair amount less than buying new. Highly recommended.

Date of experience: December 19, 2016
Pennsylvania
1 review
0 helpful votes
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Great place to buy tech
December 19, 2016

My second smartphone buy on Swappa. It's easy to find what I'm looking for, and the sellers have been great to work with.

Date of experience: December 19, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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