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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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I have been a user of Swappa since its early days and it has always been a great place to buy and sell devices. On Swappa you get the sense that you are dealing with real people every step of the way because you are. The staff at Swappa clearly works hard to make Swappa the best and safest place to buy devices. They are attentive and fair. Swappa can be trusted for sure. They constantly improve their policies and guidelines to work better for everyone. I have always gone to the Swappa website first when looking for a new phone and I probably always will.
I've been buying and selling on swappa since the galaxy nexus was a relevant device. Just bought my 4th or 5th phone on there and I still can't find any reason to complain. The staff keep things in order and well maintained, the sellers and buyers are always pleasant and easy to deal with. Shipments are fast and prices are competitive.
For a first time user, I felt that the service was efficient, the products seem to be true to their description, in my case was even better. I'm a very satisfied customer who will definitely share my experience.
I just finished my first swappa purchase and was very impressed. The site has a nice clean UI with all the necessary details. Very simple to converse between buyer and seller. Swappa provides a step by step process to inform both parties of current status (payment pending, item shipped, etc). And best of all being able to purchase a phone for a great price.
My product was delivered super fast and as I expected it. Thanks!
Using the site was easy to find what I was looking for and the seller Gary was great to work with.
When the time comes I will use this site again.
First time using Swappa. It was easy to use and I received my phone as it was advertised. The seller even included their old case and screen protectors for free which wasn't initially mentioned in the description.
Swappa is the best, safest way to buy and sell cel phones. Pictures of the exact device you are buying, securely handled transactions, and facilitated returns (if necessary). I will not hesitate to use them again.
The experience was at first smooth and easy, however when a concern arose, it got even better as the staff responded immediately and got the seller to respond as well, They both ensured everything was as described and went as it should. The time response and customer service was grade A and iI will definitely do business using swappa again.
Being that it's the holidays I was kind of skeptical to buy from a site I wasn't to familiar with. My 9yr old son is leaving me this Christmas so I wanted to get him a reasonably priced phone so we could keep in contact. He's leaving to today 12/20/2016 but the expected delivery for the phone was 12/21 so that made me even more nervous, lol. I checked my mailbox last night and there it was, an iphone 4 in perfect condition with fast delivery service! Thank you SWAPPA & Diane W for making this Christmas a special one for me and my son! Will be buying from site again really soon!
Seller replied quickly to my comment and was able to ship the phone right away. Phone is in great condition!
It really was a painless transaction. I gota "new" phone for 60% off the "new" price. Seller was great with communication, and fast shipping.
I got my phones in a few days. They were packed really well. I wish the chargers were included or just had the phones charged enough for me to explore and make sure that my phone was operating well. Feedback from the seller was fast for me as well. Would purchase through Swappa again.
Verizon unlimited data customer here, so Swappa.com is the only place I buy and sell smartphones.
Secure. Paypal verified buyers and sellers.
Helpful and courteous staff make transactions on Swappa.com a breeze.
There are many options on handling an online transaction with a private seller. However, Swappa makes the buying/selling experience much more secure. The moderators ensure that the photos fit their criteria and I am grateful for that. I recommend Swappa to all my friends that are looking to sell or purchased their next tablet/phone.
It was my first time buying used phone through swappa, I was having concerns if my money will just be stolen, but It was great experience that I look forward to repeat, thanks swappa
I've sold a couple of phones on Swappa and just last week purchased one, and all three experiences have been simple and painless. The $10 fee for selling, no fee for buying, and the large number of phones listed make this a very useful site for finding a phone in great condition for a fair amount less than buying new. Highly recommended.
My second smartphone buy on Swappa. It's easy to find what I'm looking for, and the sellers have been great to work with.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

