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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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We got a good price on an item and the shipping was prompt. We had a slight problem and the Swappa people were extremely helpful. Everything was resolved to both the seller and us.
Great place to purchase a used phone! I am very pleased with the phone that I purchased. The whole buying process was so easy and smooth.
This was my 4th purchase from Swappa. I will be returning when I need another phone. My IT Guy told me about this site and that he trusted it for his phones. I will never buy another new phone from my service provider when I can get great phones way cheaper from Swappa
Description matched 100%. Received it very quickly.
I was very pleased with my purchase. It was in mint condition as stated and I got it in 3 days. I was concerned at first over buying a phone over the Internet, but everything went well; I had my phone activated through my provider with no problems.
The whole experience from search, to purchase, to delivery and receipt of the S5 was great. I recommend Swappa and feel like I got a quality item for a good price.
I have purchased four phones using Swappa and the overall experience, timeliness and the up keep of the devices are great!
The iPad was in excellent condition and it arrived very quickly.
I purchased an Iphone 6S as a Christmas gift for my son. I had a few bumps getting it activated, but Swappa and the Seller were very attentive to my messages. It all worked out good in the end!
Ordered a used but mint condition cell phone from a vendor on Swappa. Transaction was very straightforward and I had the new phone in just a few days. No problems.
Swappa works great for buying mobiles, haven't had any problems.
After killing 2 iPhones within a years time, my son was in his own to purchase another phone. He has been saving for months and searching on several other sites but any possibilities seemed very dodgey. I heard about Swappa on an online mom's forum, and so glad that I did. It's legit, and I felt comfortable with how they manage their site. My son got an affordable, EUC iPhone, fast shipping, smooth transition. This is where my family will shop from now on for our electronics. Crazy to pay retail!
Never a problem ordering through Swappa. I'll be buying (and selling) all my phones in the future through them and saving money the whole time!
I've had two satisfying transactions through Swappa and another not so much...
The bad experience involved a non-working device. The mostly hands-off approach from the Swappa staff was disappointing when I began to pursue a refund (that I'm still waiting for).
The good experiences left me feeling totally satisfied with the transaction. Fast shipping and products were as advertised.
I really like that sellers are required to post photos of the actual device being sold (turned on) and that there's an automated IMEI/ESN check to ensure that no reported/stolen devices get listed.
The website was user friendly and easy to understand. The reply was quick and my device was shipped quickly and actually arrived earlier than stated.
The device was in perfect shape upon arrival. I will definitely order from this site again.
I felt the purchase was secure and honest. No hassle. Pictures, details and communication were great. Will definitely shop on Swappa again.
Was looking for a good used phone and ran across a listing on Swappa for the one I was looking for at a great price. I like the way they have rules on what can be sold and so I feel it is a relatively safe place to buy a used phone. I have purchased several there, with all good experiences.
I found & received a fair-priced, like-new IPhone 6s in less than a week. I appreciate the peace of mind in purchasing through the Swappa site that the listed phones were valid, honest purchases. Very pleased.
The Swappa staff do a great job of monitoring the posts and making sure they are accurate. Then you don't get caught with a bunch of sleazy people trying to sell a device that isn't worth what they say it is.
The boneyard is for damaged devices though and is not monitored so don't expect the same quality there.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

