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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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California
1 review
0 helpful votes
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Successful transaction
December 28, 2016

We got a good price on an item and the shipping was prompt. We had a slight problem and the Swappa people were extremely helpful. Everything was resolved to both the seller and us.

Date of experience: December 27, 2016
Georgia
1 review
0 helpful votes
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Excellent purchase
December 28, 2016

Great place to purchase a used phone! I am very pleased with the phone that I purchased. The whole buying process was so easy and smooth.

Date of experience: December 27, 2016
Missouri
2 reviews
0 helpful votes
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4th Purchase
December 28, 2016

This was my 4th purchase from Swappa. I will be returning when I need another phone. My IT Guy told me about this site and that he trusted it for his phones. I will never buy another new phone from my service provider when I can get great phones way cheaper from Swappa

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Excellent buying experience
December 28, 2016

Description matched 100%. Received it very quickly.

Date of experience: December 26, 2016
Louisiana
1 review
0 helpful votes
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I was very pleased with my purchase. It was in mint condition as stated and I got it in 3 days. I was concerned at first over buying a phone over the Internet, but everything went well; I had my phone activated through my provider with no problems.

Date of experience: December 26, 2016
Rhode Island
2 reviews
0 helpful votes
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Great experience
December 28, 2016

The whole experience from search, to purchase, to delivery and receipt of the S5 was great. I recommend Swappa and feel like I got a quality item for a good price.

Date of experience: December 26, 2016
District of Columbia
1 review
0 helpful votes
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Great website to purchase phones!
December 28, 2016

I have purchased four phones using Swappa and the overall experience, timeliness and the up keep of the devices are great!

Date of experience: December 26, 2016
Minnesota
1 review
0 helpful votes
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Excellent transaction!
December 28, 2016

The iPad was in excellent condition and it arrived very quickly.

Date of experience: December 26, 2016
Pennsylvania
1 review
0 helpful votes
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I purchased an Iphone 6S as a Christmas gift for my son. I had a few bumps getting it activated, but Swappa and the Seller were very attentive to my messages. It all worked out good in the end!

Date of experience: December 26, 2016
New York
1 review
0 helpful votes
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Ordered a used but mint condition cell phone from a vendor on Swappa. Transaction was very straightforward and I had the new phone in just a few days. No problems.

Date of experience: December 24, 2016
Georgia
1 review
0 helpful votes
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Used several times now, no problems
December 25, 2016

Swappa works great for buying mobiles, haven't had any problems.

Date of experience: December 24, 2016
North Carolina
1 review
0 helpful votes
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Great Swappa Experience
December 25, 2016

After killing 2 iPhones within a years time, my son was in his own to purchase another phone. He has been saving for months and searching on several other sites but any possibilities seemed very dodgey. I heard about Swappa on an online mom's forum, and so glad that I did. It's legit, and I felt comfortable with how they manage their site. My son got an affordable, EUC iPhone, fast shipping, smooth transition. This is where my family will shop from now on for our electronics. Crazy to pay retail!

Date of experience: December 24, 2016
Pennsylvania
1 review
0 helpful votes
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Never a problem ordering through Swappa. I'll be buying (and selling) all my phones in the future through them and saving money the whole time!

Date of experience: December 24, 2016
New Jersey
1 review
0 helpful votes
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Mixed bag
December 25, 2016

I've had two satisfying transactions through Swappa and another not so much...
The bad experience involved a non-working device. The mostly hands-off approach from the Swappa staff was disappointing when I began to pursue a refund (that I'm still waiting for).
The good experiences left me feeling totally satisfied with the transaction. Fast shipping and products were as advertised.

Date of experience: December 24, 2016
New York
1 review
0 helpful votes
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I really like that sellers are required to post photos of the actual device being sold (turned on) and that there's an automated IMEI/ESN check to ensure that no reported/stolen devices get listed.

Date of experience: December 23, 2016
Florida
1 review
0 helpful votes
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Easy, quick and painless
December 25, 2016

The website was user friendly and easy to understand. The reply was quick and my device was shipped quickly and actually arrived earlier than stated.
The device was in perfect shape upon arrival. I will definitely order from this site again.

Date of experience: December 23, 2016
Massachusetts
1 review
0 helpful votes
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Swappa Experience
December 25, 2016

I felt the purchase was secure and honest. No hassle. Pictures, details and communication were great. Will definitely shop on Swappa again.

Date of experience: December 23, 2016
South Carolina
1 review
0 helpful votes
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Good used phone, great price
December 23, 2016

Was looking for a good used phone and ran across a listing on Swappa for the one I was looking for at a great price. I like the way they have rules on what can be sold and so I feel it is a relatively safe place to buy a used phone. I have purchased several there, with all good experiences.

Date of experience: December 22, 2016
Indiana
1 review
0 helpful votes
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Excellent iPhone shopping experience
December 23, 2016

I found & received a fair-priced, like-new IPhone 6s in less than a week. I appreciate the peace of mind in purchasing through the Swappa site that the listed phones were valid, honest purchases. Very pleased.

Date of experience: December 22, 2016
Utah
1 review
2 helpful votes
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Reliable
December 22, 2016

The Swappa staff do a great job of monitoring the posts and making sure they are accurate. Then you don't get caught with a bunch of sleazy people trying to sell a device that isn't worth what they say it is.
The boneyard is for damaged devices though and is not monitored so don't expect the same quality there.

Date of experience: December 22, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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