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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Massachusetts
1 review
0 helpful votes
Follow Greg A.
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Received phone very quickly and it is in nearly mint condition as advertised, with just some small scratches as advertised. Very happy with this phone so far! Seller immediately replied to questions.

Date of experience: January 5, 2017
California
1 review
0 helpful votes
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I have sold a few and purchased one... definitely the way to go about getting it done. Trustworthy and quickly. I have recommended it to family and friends to use as well. They too have successfully bought and sold. Great Community to work within.:~)

Date of experience: January 4, 2017
Ohio
1 review
0 helpful votes
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Great Experience
January 5, 2017

Great communication by Swappa and seller. Product was in exceptional condition.

Date of experience: January 4, 2017
Washington
1 review
0 helpful votes
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Great phone
January 5, 2017

I ordered my son a mint condition Samsung S5 phone and he loved it! The phone was indeed in mint condition as described! Battery charged well, camera works well and sound quality is very good. We are very pleased with the quality of the phone for the price. Was a little worried about buying a used phone but will buy again from this site as I do not want to every buy a new phone again! Thanks!

Date of experience: January 4, 2017
South Carolina
1 review
0 helpful votes
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I upgrade phone/electronics on a regular basis and Swappa is where i always go to get them. There are a lot of people who take care of there electronics out there so you can easily find a great device for a better price.

Date of experience: January 4, 2017
Oregon
1 review
0 helpful votes
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Swappa Calmed my Nerves!
January 4, 2017

I was worried spending $500 on a stinking phone but needed a device with more under the hood. A month of research and consideration led me to the Nexus 6P. I found a used one in mint condition on Swappa and after reading through the site FAQ and learning it used only PayPal for added buyer protection, I took the plunge. Using the site was easy, the seller was complete, thorough and highly responsive! He messaged me after noticing there was a delivery exception through USPS and expressed condolences the package wasn't delivered the first time (I wasn't home when the post came).

Overall a great experience and I highly recommend Swappa.

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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Great experience
February 5, 2017

I love this site I can buy things that I need in affordable price and great item

Date of experience: January 3, 2017
Virginia
1 review
0 helpful votes
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WONDERFUL!
January 4, 2017

From start to finish this transaction was very easy, professional the Seller took the time to answer my questions and comments. The item arrived in great shape. I am very happy!

Date of experience: January 3, 2017
New Jersey
1 review
0 helpful votes
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Very easy to use.
February 3, 2017

Very easy site to use. Nice products the seller I had was truthful. I had a very positive experience and would definitely recommend.

Date of experience: January 2, 2017
Illinois
1 review
0 helpful votes
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Great Sale!
January 2, 2017

Super easy, found a perfect phone for Verizon. Completely confident in this new one. Best deal I found online without some sketchy craigslist seller. Thank you!

Date of experience: January 2, 2017
Mississippi
1 review
0 helpful votes
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Better than expected.
January 2, 2017

Bought a note 4 at a great price. Excellent phone, great seller, very happy with transaction.

Date of experience: January 2, 2017
Washington
1 review
0 helpful votes
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IPhone-6
January 2, 2017

Was looking at EBAY for used phone when I happened to across Swappa site. Website was very straightforward to use to find the type of phone I wanted. Instructions on responsibilities and actions both parties to the transaction must follow were clearcut. Overall very pleased with the experience.

Date of experience: January 1, 2017
North Carolina
1 review
0 helpful votes
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Happy!
January 2, 2017

Was nervous about buying a used phone thru the web but Swappa made the whole process very easy. Will definitely buy again thru Swappa!

Date of experience: January 1, 2017
New York
1 review
0 helpful votes
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Trust Swappa!
January 2, 2017

After having sold several phones myself I've finally bought one for myself on Swappa. Just like always selling, the purchasing process is painless. After a few brief exchanges with the seller everything shipped quickly and was delivered even quicker. I will definitely be using Swappa again in the future.

Date of experience: January 1, 2017
New Hampshire
1 review
0 helpful votes
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Why buy new when you can buy Swappa
January 2, 2017

Swappa is the BEST place to buy a phone. I have purchased 4 phones from this site. Each time I got exactly what I wanted. Below market value. It is SAFE and TRUSTWORTHY! I will be back.

Date of experience: January 1, 2017
Minnesota
1 review
0 helpful votes
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Cell phone from Mytecell
January 2, 2017

I ordered a LG G4 from Mytecell through Swappa. It shipped the next day and arrived without the back shown in the listing, but they sent the correct one within a couple days. Everything works great.

Date of experience: January 1, 2017
Florida
1 review
0 helpful votes
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Excellent
January 2, 2017

My first time using Swappa. I will never buy a phone any other way. Purchased iPhone as described in ad and was able to register with my carrier with no problem. Very satisfied customer.

Date of experience: January 1, 2017
Texas
1 review
0 helpful votes
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Bought a Samsung Galaxy 7 Edge on swappable. Seller was very timely and responsive. Loved the selection and my purchase went very smoothly. Overall a great experience.

Date of experience: December 31, 2016
New York
1 review
0 helpful votes
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I love browsing and shopping on swappa as it is a haven for tech junkies to buy/sell used electronics. Just beware of whom you're buying from and make sure to ask all questions. I would love to see more search options and a better mobile app..

Date of experience: December 31, 2016
New Jersey
1 review
0 helpful votes
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Excellent Customer Service
January 1, 2017

I recently purchased a Iphone 5 off the Swappa website. The phone arrived very fast and was in brand new like condition. Due to the seller not handling the balance remaining from previous owner; I had to return the phone. I contacted the customer service via email, regarding my issue. The quickly responded to my complaints and quickly offered me a full refund. I am very impressed with their customer service team, and I will be doing business with them again.

Date of experience: December 31, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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