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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Received phone very quickly and it is in nearly mint condition as advertised, with just some small scratches as advertised. Very happy with this phone so far! Seller immediately replied to questions.
I have sold a few and purchased one... definitely the way to go about getting it done. Trustworthy and quickly. I have recommended it to family and friends to use as well. They too have successfully bought and sold. Great Community to work within.:~)
Great communication by Swappa and seller. Product was in exceptional condition.
I ordered my son a mint condition Samsung S5 phone and he loved it! The phone was indeed in mint condition as described! Battery charged well, camera works well and sound quality is very good. We are very pleased with the quality of the phone for the price. Was a little worried about buying a used phone but will buy again from this site as I do not want to every buy a new phone again! Thanks!
I upgrade phone/electronics on a regular basis and Swappa is where i always go to get them. There are a lot of people who take care of there electronics out there so you can easily find a great device for a better price.
I was worried spending $500 on a stinking phone but needed a device with more under the hood. A month of research and consideration led me to the Nexus 6P. I found a used one in mint condition on Swappa and after reading through the site FAQ and learning it used only PayPal for added buyer protection, I took the plunge. Using the site was easy, the seller was complete, thorough and highly responsive! He messaged me after noticing there was a delivery exception through USPS and expressed condolences the package wasn't delivered the first time (I wasn't home when the post came).
Overall a great experience and I highly recommend Swappa.
I love this site I can buy things that I need in affordable price and great item
From start to finish this transaction was very easy, professional the Seller took the time to answer my questions and comments. The item arrived in great shape. I am very happy!
Very easy site to use. Nice products the seller I had was truthful. I had a very positive experience and would definitely recommend.
Super easy, found a perfect phone for Verizon. Completely confident in this new one. Best deal I found online without some sketchy craigslist seller. Thank you!
Bought a note 4 at a great price. Excellent phone, great seller, very happy with transaction.
Was looking at EBAY for used phone when I happened to across Swappa site. Website was very straightforward to use to find the type of phone I wanted. Instructions on responsibilities and actions both parties to the transaction must follow were clearcut. Overall very pleased with the experience.
Was nervous about buying a used phone thru the web but Swappa made the whole process very easy. Will definitely buy again thru Swappa!
After having sold several phones myself I've finally bought one for myself on Swappa. Just like always selling, the purchasing process is painless. After a few brief exchanges with the seller everything shipped quickly and was delivered even quicker. I will definitely be using Swappa again in the future.
Swappa is the BEST place to buy a phone. I have purchased 4 phones from this site. Each time I got exactly what I wanted. Below market value. It is SAFE and TRUSTWORTHY! I will be back.
I ordered a LG G4 from Mytecell through Swappa. It shipped the next day and arrived without the back shown in the listing, but they sent the correct one within a couple days. Everything works great.
My first time using Swappa. I will never buy a phone any other way. Purchased iPhone as described in ad and was able to register with my carrier with no problem. Very satisfied customer.
Bought a Samsung Galaxy 7 Edge on swappable. Seller was very timely and responsive. Loved the selection and my purchase went very smoothly. Overall a great experience.
I love browsing and shopping on swappa as it is a haven for tech junkies to buy/sell used electronics. Just beware of whom you're buying from and make sure to ask all questions. I would love to see more search options and a better mobile app..
I recently purchased a Iphone 5 off the Swappa website. The phone arrived very fast and was in brand new like condition. Due to the seller not handling the balance remaining from previous owner; I had to return the phone. I contacted the customer service via email, regarding my issue. The quickly responded to my complaints and quickly offered me a full refund. I am very impressed with their customer service team, and I will be doing business with them again.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

