Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have used Swapps to purchase several used iphones and have consistently received great service. My most recent purchase of an iphone 5S in "good" condition was quickly delivered and the phone works as advertised although I would rate it as in excellent condition.
The seller responded to my questions very fast, and after I received the device there was an issue and he gave me his personal contact info.
I've used allot of places over the years to buy phones, and I'll say I've been exclusively using Swappa for a couple years now. The reason is far less headaches compared to say the most well known auction site. I've had a few situations where a problem cropped up that honestly I don't believe the seller was aware of that have been quickly solved. Once got the wrong model phone by accident, quickly refunded and sent back. Another time a slightly not functional speaker, the seller quickly did a partial refund to cover replacement(my suggestion, I'm fine replacing it). But I've also had a half dozen times where everything went absolutely perfectly. Overall the experience has been excellent overall and I'll keep shopping here for things that are available through the site.
I had never heard of Swappa before until one of my IT friends told me about it. Everything was laid out simply and easy to read. The process was fast and easy. I will say that phones go fast so you keep an eye out for what you want and it will pop up in a few days. My sister is now keeping an eye out for her next phone.
It took awhile to find the phone I wanted, but I found a good phone at a good price. The seller excluded some extra stuff in the package.
I bought 2 Iphone 6 plus. Both great phones arrived as described. One big advantage is that Swappa list the exact model number. I specifically needed a A1524 unlocked to travel to Asia. Thanks!
Got a replacement for my son's broken phone. It was in like-new condition, and saved me about 40% off buying a new phone. Great transaction and fast shipping by the seller.
I was able to purchase a great iPhone at a great value. The transaction was easy and smooth. I will use Swappa again.
Wow! I am so happy and impressed. This phone looks like new and works great! I got it activated and up and running within 2 days of buying it. What a great service this is!
Very reliable process and super helpful staff. Transactions are smooth.
I bought an iPhone 6s from Swappa. The seller had posted photos which were accurate to the product I received, which came 2 days after I purchased it. This was an easy transaction for me and I am very happy with the product I received.
The team at Swappa take every listing seriously to make sure every item is presented to the customer with the same guidelines applied to every seller. This makes the experience much more informative and shows who seller is and that the specific item is represented to the buyer.
I love the phone and it was shipped very quick! Swappa is a great place to find what you're looking for! I like seeing sellers with good ratings when I'm buying.
I got a good phone at a fair price. The description was accurate, the shipping was quick, and the seller was comminicative. The whole experience was excellent.
Phone arrived on time in mint condition as promised. Have used Swappa twice and both times with excellent results. Prices are very reasonable and both times selected phones in mint condition, and was very pleased to see them arrive in mint condition and working. Phone came with original manufacturer charger and cable, and ear pods. Will keep using them and their vendors.
Best website I have dealt with in years, when it comes to phones... They are very professional. I will continue purchasing my phones + laptops through Swappa...
The process at Swappa went perfect. The phone condition was described by the seller as mint, now that I have the phone I can attest his description was totally accurate. I'd for sure use Swappa again and also buy items from the seller.
Excellent transaction very easy to figure out and understand ten times better than eBay I didn't have to worry if what I was getting was in crappy condition as is a constant worry with eBay great communication with swappa and seller
Getting 3005 error code and they just say it's on paypal side but there is no issue with the paypal account. Frustrating and useless site wasted my time.
First time using the site, extremely satisfied with transaction. Easy to use interface, and excellent feedback and quality control systems ensure the sellers and devices are legitimate and as advertised. I would definitely come here first for a used phone before taking my chances on that *other* large auction site.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

