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Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Swappa is a great place to get a new to you phone or tablet at a good price! Why pay full price?
Verified sellers and verified phones that you can get for very good price. If you want to own your phone and save money this is a great way to get a phone.
I had a problem with my shipping address due to the fact that Swappa has to use the one that's listed on Paypal, but the seller and Swappa helped me to quickly fix the problem. My phone came in great condition, as advertised, soon after. In addition, the phone was much cheaper than Amazon's listing. I would definitely recommend Swappa to others. It would be nice if it were possible to search phones listed in order of price or other criteria, though.
I got my product on the expected day and everything was as advertised. The phone is working well so far. I got updates about shipping at all times.
Great site with amazing pricing. Very clean site that isn't cluttered with gimmicks or anything. Sale history and price points make safe and smart buying
Plain and simple. Just as advertised. Safe, straightforward service. Wouldn't go anywhere else. No problems and no confusions. I like how the service checks the codes on phones to make sure their not stolen and they are all unlocked phones.
I purchased a nexus 4 on Swappa as a replacement for my previous budget device (a $20 Moto E from Wal-Mart). The first phone I bought was defective (missing touch on the right cm of screen). Both the seller and Swappa staff couldn't have been more courteous. Swappa staff walked me and the seller through the return and refund process via an open chat discussion.
My second time around, I purchased yet another nexus 4 from a different seller, for the same price. The second nexus 4 is flawless, and works perfectly (it even came with some cool accessories).
I've never sold on Swappa before, but if it's anything like buying on Swappa, I'm in!
I recently bought my second cell phone on Swappa. I rate this site 5 stars. Both were great experiences and I had excellent communication with the Sellers. This second phone was a Christmas gift for my husband new in the box. I suggest that if you need a replacement phone or want to purchase a new cell phone with no monthly payments, then check out Swappa.com
I've purchased and sold may phones and smart watches on Swappa.com. I've never had a bad experience. The fees are super reasonable.
This is the first phone i ever purchased from swappa and it was in the condition as described and shipped very quick. If i ever need a used phone again i will use this site.
I enjoy the entire website layout of swappa and the transaction was easy too. Bought my item and was shipped the next day and got item a few days later
Very happy. Product was in great condition and exactly as described. Arrived quickly and functions perfectly.
I've bought two phones through Swappa.com from two different sellers - a Galaxy Note 4 and an LG G5. Swappa requires a photo with unique numbers the seller has to include to demonstrate that the phone in the pictures is the phone being sold. I feel safe buying from them because they have a system set up to essentially guarantee the phone being sold is the phone I'm going to receive, in the condition the seller claims. They have an excellent customer service system and response time, and are paying close attention to each transaction. Both transactions I've done at Swappa.com were smooth. The phones I received were exactly as the sellers described. I feel a LOT safer buying at Swappa than Ebay, by far! And I've saved hundreds of dollars. I won't buy a used phone anywhere else.
The website is very clean and organized. I found what I wanted for a good price, had it shipped to me earlier than expected, and the device was in perfect condition! I've already recommended it to other people and use it to help them find new devices!
Several phones bought and all deals were very smooth. Might take a little time to look and find what you what. But alternatives and comparisons really help
I'm so happy with my moto 360 and at a really good price thanks to swappa I now have the smart watch I wanted and for a really good price
Got a great deal on an Iphone 6 Plus. Seller shipper same day with express shipping and phone was in perfect condition as described.
Though the shipping took more than what I expected due to holidays, I am very satisfied with the product I received. I will do business again.
Swappa makes buying a smartphone a breeze. Easily see what is available at the current prices, filter easily by memory size/model, and interact with buyers instantly. No hidden fees and pre-screened devices (no cracked screens, clean imei, etc) makes this a great place to get a new phone, or to unload your current one hassle free.
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members