Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Swappa

Swappa

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Swappa?
grey stargrey stargrey stargrey stargrey star

Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
This company does not typically respond to reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Xavier B.
Unfollow Xavier B.
Share Review
Report Review

Excellent
January 19, 2017

I would recommend Swappa. You will find used products at attractive prices, good information, safety provided by the website's process and grades attributed to sellers by buyers.

Date of experience: January 18, 2017
Illinois
1 review
0 helpful votes
Follow Davante W.
Unfollow Davante W.
Share Review
Report Review

Excellent
January 18, 2017

Swappa is a awesome phone site. Honest seller's. Reasonable prices an great communication. No bidding or waiting for a seller to decide when they want to ship a device out.

Date of experience: January 17, 2017
Wisconsin
1 review
0 helpful votes
Follow Sheila N.
Unfollow Sheila N.
Share Review
Report Review

Smooth Transaction at Swappa.com!
January 18, 2017

We had a smooth and uneventful purchase of our 6th device on Swappa.com. The phone was exactly as advertised, a great deal and an easy transaction!

Date of experience: January 17, 2017
California
1 review
0 helpful votes
Follow Jason H.
Unfollow Jason H.
Share Review
Report Review

100% positive process
January 18, 2017

Phone was as advertised, and was shipped quickly. No complaints. I would definitely by from Swappa and this seller again.

Date of experience: January 17, 2017
Nevada
1 review
0 helpful votes
Follow justin s.
Unfollow justin s.
Share Review
Report Review

Excellent transaction
January 18, 2017

My experience with swappa has been AMAZING to say the least. I have been burned from sellers off craigslist by me unknowingly purchasing fake phones. I was leary of swappa but im glad i went thru with purchase. I got a great deal and an amazing phone

Date of experience: January 17, 2017
Missouri
1 review
0 helpful votes
Follow William B.
Unfollow William B.
Share Review
Report Review

Great buying experience
January 17, 2017

Seller shipped same day as payment
Phone arrived fast, in great condition, fully functional.
One of my better online shopping experiences buying pre-owned equipment.

Date of experience: January 16, 2017
New York
1 review
0 helpful votes
Follow Wayne M.
Unfollow Wayne M.
Share Review
Report Review

Great deal!
January 17, 2017

This was my first experience with Swappa and it was excellent! I was referred to the site from a friend you had purchased a Macbook so I decided to check it out. I bought my wife a Macbook Air from a first-time seller. The experience was perfect! I'm mostly impressed by the quality of the products being offered on Swappa. I'm already looking to buy my next computer there as well!

Date of experience: January 16, 2017
Washington
1 review
0 helpful votes
Follow Tyler W.
Unfollow Tyler W.
Share Review
Report Review

Another success with Swappa!
January 17, 2017

This is my second purchase through Swappa and it is fantastic. I recommend to nearly anyone that will listen and is in the market to take a look at Swappa.

Date of experience: January 16, 2017
Colorado
1 review
0 helpful votes
Follow Chris B.
Unfollow Chris B.
Share Review
Report Review

I was a bit hesitant to use Swappa at first. I've used Gazelle before for buying a used device, but swappa had such better price I had to give it a try. Their site was great, their customer service was responsive and it seems like they have protection for both the buy and the seller to make sure everyone has a safe and positive transaction.

Date of experience: January 16, 2017
North Carolina
1 review
0 helpful votes
Follow Mark C.
Unfollow Mark C.
Share Review
Report Review

A step above
January 16, 2017

Swappa is a step above that other auction site when it comes to cell phones. The requirements to list the phone on Swappa are everything that you'd normally try and discern from an auction listing. That saves time and increases the confidence in a purchase. Just decide the cosmetic condition and price point, then make the purchase. The staff is quick to respond as well. Will definitely purchase through Swappa again.

Date of experience: January 16, 2017
Illinois
1 review
0 helpful votes
Follow Kim E.
Unfollow Kim E.
Share Review
Report Review

Great phone from great seller
January 16, 2017

Very happy with iPhone 6plus. Speedy delivery. Packaged good. Great seller. Would definitely use this seller again

Date of experience: January 16, 2017
Minnesota
1 review
0 helpful votes
Follow Raul C.
Unfollow Raul C.
Share Review
Report Review

Good service.
January 16, 2017

The phone is in mint condition, as advertised, and It was promptly shipped on the same day the order was placed.

Date of experience: January 15, 2017
California
1 review
0 helpful votes
Follow Karen C.
Unfollow Karen C.
Share Review
Report Review

First time user - Will use again
January 16, 2017

A friend recommended Swappa. I found the site easy to use, the seller quick to respond and send the phone I chose, and I am thrilled with the condition and quality of the phone. I appreciate the checklist to make sure the product is in good working order before completing the transaction. I will definitely use this site again!

Date of experience: January 15, 2017
Nevada
1 review
2 helpful votes
Follow Heather C.
Unfollow Heather C.
Share Review
Report Review

Unresponsive Help Team
January 15, 2017

I bought a phone on this website and immediately the reception was very poor and I'm not able to make calls. For a year I have tried to contact the seller and Swappa.com Help support for help with fixing it or a replacement. The seller and Swappa.com were extremely unresponsive and not helpful at all. Do not buy from this site! Now I'm stuck with a full price phone I can't even use to make calls!

Date of experience: January 15, 2017
Texas
1 review
0 helpful votes
Follow Lanell R.
Unfollow Lanell R.
Share Review
Report Review

IPhone 6S Plus Purchase
January 15, 2017

My phone was advertised as in mint condition and at a great price! Truly it looks brand new to me and I couldn't be happier with this purchase. Would certainly recommend this seller.

Date of experience: January 15, 2017
Texas
1 review
0 helpful votes
Follow Ernest M.
Unfollow Ernest M.
Share Review
Report Review

S6 Excellence!
January 15, 2017

This was my very first time using Swappa, so I was a bit apprehensive, but with all the checks Swappa has in place, I decided to give it a shot.

Aside from a glitch in the fingerprint sensor, the phone was pretty much MINT! Very happy with my purchase! Seller was also very patient as I had to wait to activate the phone! Highly recommended!^_^

Date of experience: January 15, 2017
New York
1 review
0 helpful votes
Follow Kyle M.
Unfollow Kyle M.
Share Review
Report Review

Better than EBay, and safer
January 15, 2017

I ordered a new iPhone 7, it was shipped the next morning and arrived at my house in a matter of day. (I was honestly expecting it to be a week) the phone was exactly as described, works perfectly, very well package. I only wish I knew about this site sooner. 10/10 would recommend to everyone!

Date of experience: January 14, 2017
Arkansas
1 review
0 helpful votes
Follow Bill B.
Unfollow Bill B.
Share Review
Report Review

Very nice.
January 15, 2017

The phone was my first bought on swappa and everything went smooth and quick. Very happy and enjoying my device... can't out it down. Lol

Date of experience: January 14, 2017
Oregon
1 review
0 helpful votes
Follow Wyatt F.
Unfollow Wyatt F.
Share Review
Report Review

Good deals and superb servicw
January 15, 2017

Got a great deal on a used Moto X. It shipped the same day, and when I got it I had a few issues but the Swappa staff responded literally minutes after I contacted them, and they and the seller sorted it out the same day. Great site all around.

Date of experience: January 14, 2017
California
1 review
0 helpful votes
Follow DANIEL S.
Unfollow DANIEL S.
Share Review
Report Review

Note 5
January 15, 2017

Product arrived in better than advertised condition. Works perfectly and had no issues getting it activated

Date of experience: January 14, 2017

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
See all photos