Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I would recommend Swappa. You will find used products at attractive prices, good information, safety provided by the website's process and grades attributed to sellers by buyers.
Swappa is a awesome phone site. Honest seller's. Reasonable prices an great communication. No bidding or waiting for a seller to decide when they want to ship a device out.
We had a smooth and uneventful purchase of our 6th device on Swappa.com. The phone was exactly as advertised, a great deal and an easy transaction!
Phone was as advertised, and was shipped quickly. No complaints. I would definitely by from Swappa and this seller again.
My experience with swappa has been AMAZING to say the least. I have been burned from sellers off craigslist by me unknowingly purchasing fake phones. I was leary of swappa but im glad i went thru with purchase. I got a great deal and an amazing phone
Seller shipped same day as payment
Phone arrived fast, in great condition, fully functional.
One of my better online shopping experiences buying pre-owned equipment.
This was my first experience with Swappa and it was excellent! I was referred to the site from a friend you had purchased a Macbook so I decided to check it out. I bought my wife a Macbook Air from a first-time seller. The experience was perfect! I'm mostly impressed by the quality of the products being offered on Swappa. I'm already looking to buy my next computer there as well!
This is my second purchase through Swappa and it is fantastic. I recommend to nearly anyone that will listen and is in the market to take a look at Swappa.
I was a bit hesitant to use Swappa at first. I've used Gazelle before for buying a used device, but swappa had such better price I had to give it a try. Their site was great, their customer service was responsive and it seems like they have protection for both the buy and the seller to make sure everyone has a safe and positive transaction.
Swappa is a step above that other auction site when it comes to cell phones. The requirements to list the phone on Swappa are everything that you'd normally try and discern from an auction listing. That saves time and increases the confidence in a purchase. Just decide the cosmetic condition and price point, then make the purchase. The staff is quick to respond as well. Will definitely purchase through Swappa again.
Very happy with iPhone 6plus. Speedy delivery. Packaged good. Great seller. Would definitely use this seller again
The phone is in mint condition, as advertised, and It was promptly shipped on the same day the order was placed.
A friend recommended Swappa. I found the site easy to use, the seller quick to respond and send the phone I chose, and I am thrilled with the condition and quality of the phone. I appreciate the checklist to make sure the product is in good working order before completing the transaction. I will definitely use this site again!
I bought a phone on this website and immediately the reception was very poor and I'm not able to make calls. For a year I have tried to contact the seller and Swappa.com Help support for help with fixing it or a replacement. The seller and Swappa.com were extremely unresponsive and not helpful at all. Do not buy from this site! Now I'm stuck with a full price phone I can't even use to make calls!
My phone was advertised as in mint condition and at a great price! Truly it looks brand new to me and I couldn't be happier with this purchase. Would certainly recommend this seller.
This was my very first time using Swappa, so I was a bit apprehensive, but with all the checks Swappa has in place, I decided to give it a shot.
Aside from a glitch in the fingerprint sensor, the phone was pretty much MINT! Very happy with my purchase! Seller was also very patient as I had to wait to activate the phone! Highly recommended!^_^
I ordered a new iPhone 7, it was shipped the next morning and arrived at my house in a matter of day. (I was honestly expecting it to be a week) the phone was exactly as described, works perfectly, very well package. I only wish I knew about this site sooner. 10/10 would recommend to everyone!
The phone was my first bought on swappa and everything went smooth and quick. Very happy and enjoying my device... can't out it down. Lol
Got a great deal on a used Moto X. It shipped the same day, and when I got it I had a few issues but the Swappa staff responded literally minutes after I contacted them, and they and the seller sorted it out the same day. Great site all around.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

