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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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California
2 reviews
1 helpful vote
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First Timer
January 27, 2017

This is my first experience with SWAPPA, and it has been great! I was very nervous about making a major purchase without any prior knowledge of the site. But, the transaction was perfect.

Date of experience: January 26, 2017
Missouri
1 review
0 helpful votes
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I purchased a Pebble Time on Swappa. It was quick, efficient, and safe. I've sold my old phone on there before and had a great experience. I definitely recommend buying used electronics from Swappa.

Date of experience: January 26, 2017
New Jersey
1 review
0 helpful votes
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Great customer service
January 27, 2017

Great product, quick and responsive customer service. Would definitely buy from this company again and recommend to anyone

Date of experience: January 26, 2017
North Dakota
1 review
0 helpful votes
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Swappa is great
January 26, 2017

I just bought a phone on Swappa. The phone arrived as described, in great condition. When I had a few questions and troubleshooting needs, both Swappa staff and the seller were very responsive.

Date of experience: January 26, 2017
Florida
1 review
0 helpful votes
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Phenomenal service
January 26, 2017

Fast easy check out... shipped on same day got here in 2-3 days... Phone works and is in great condition... would definitely buy from them again and swappa!

Date of experience: January 26, 2017
Texas
1 review
0 helpful votes
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Galaxy Note 4
January 26, 2017

Great experience. Phone was shipped quickly. The day after I bought it. User was very friendly. Phone was just as described.

Date of experience: January 25, 2017
Indiana
1 review
0 helpful votes
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I love this place!
January 26, 2017

So far I have bought 7 phones and 1 tablet on swappa. I have never had a bad experience on Swappa. I don't even both buying phones from the store anymore, I just go on Swappa and get myself a newish phone for half to a three quarter the normal price. I never look anywhere else for phones or tablets, Swappa is the first and only place I go.

Date of experience: January 25, 2017
New Jersey
1 review
0 helpful votes
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MONEY!
January 26, 2017

This is a great selling and buying site. All devices are checked for defects or fraudulent sales. Swappa staffs are always popping up out of nowhere whenever they think something is wrong somewhere.
Keep up the great work. Great opportunity to make money from home or your own store by listing your items online here.

Date of experience: January 25, 2017
Virginia
1 review
0 helpful votes
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Amazing experience!
January 25, 2017

This was my first time using Swappa annd at first I was skeptical. But eventually I took the risk and bought something. I couldn't be happier! The site is extremely safe and reliable.
5/5 Great experience!

Date of experience: January 25, 2017
Utah
2 reviews
0 helpful votes
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Great Service
January 25, 2017

Great service, gives confidence in the transaction. You know you will get what you pay for. Easy to use this service. Search works great, easy to find what your looking for.

Date of experience: January 25, 2017
Washington
1 review
0 helpful votes
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The site is safe, easy to navigate, and has amazing values--way better than paying full price at a carrier store!

Date of experience: January 24, 2017
Rhode Island
1 review
0 helpful votes
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Best Purchase Ever!
January 25, 2017

I bought and i phone in good conditions for a great price. When i received the phone was in better shape that the pictures. It look in mint condition. Very happy customer definitly would reccomend this site.

Date of experience: January 24, 2017
Wisconsin
1 review
0 helpful votes
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Best place for for phones.
January 25, 2017

I had been buying phones on eBay the last few years but recently encountered problem after problem. Esp with the Fed issue. Swappa confirms and guarantees you won't have these issues.

Date of experience: January 24, 2017
Pennsylvania
1 review
0 helpful votes
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Fast way for a nice product
January 25, 2017

Got an excellent phone for cheap price. Pixel blue was out of stock in google store. All transaction was fast.

Date of experience: January 24, 2017
Arkansas
1 review
0 helpful votes
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Great Experience with Swappa
January 25, 2017

I had my first experience with Swappa and I was NOT disappointed. I am very impressed with the website as well as the seller who delivered as promised. If I have to buy another phone, I will reuse Swappa.com again. Many thanks for creating such a great website.

Date of experience: January 23, 2017
Virginia
1 review
0 helpful votes
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Excellent site, with one exception!
January 25, 2017

Swappa is a trusted site and they will help to resolve any problems with a sale. One feature of the service that is misleading is when Swappa automatically marks a sale as "complete". This implies the buyer has received and accepted the product, which may not be the case. Only the buyer should be authorized to mark a sale as complete and no one else, including the Swappa Staff.

Date of experience: January 23, 2017
California
1 review
0 helpful votes
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Great deal and very easy
January 25, 2017

Great deal. This is my fourth phone I but at Swappa. I like buying here because they're great deals and are really easy to buy

Date of experience: January 23, 2017
Delaware
1 review
0 helpful votes
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Swappa rocks!
January 24, 2017

I've been a long time swappa user, I've always great experiences with all of their staff. Swappa is the ONLY place I buy and sell mobile devices. Keep up the great work!

Date of experience: January 23, 2017
New York
1 review
0 helpful votes
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Awesome
January 24, 2017

Seller was great to work with, very knowledgeable about the Watch I purchased, he also shipped really fast and on time, I will be back to swappa for any other devices I may need or want

Date of experience: January 23, 2017
Pennsylvania
1 review
0 helpful votes
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Great site, great seller!
January 23, 2017

Seller had great communication, shipping was SUPER fast. I received my phone is 2 days. The device works great and looks even better that I thought it would. Highly recommend. This was my first time using this site, but I'll def be back.

Date of experience: January 23, 2017

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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