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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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This is my first experience with SWAPPA, and it has been great! I was very nervous about making a major purchase without any prior knowledge of the site. But, the transaction was perfect.
I purchased a Pebble Time on Swappa. It was quick, efficient, and safe. I've sold my old phone on there before and had a great experience. I definitely recommend buying used electronics from Swappa.
Great product, quick and responsive customer service. Would definitely buy from this company again and recommend to anyone
I just bought a phone on Swappa. The phone arrived as described, in great condition. When I had a few questions and troubleshooting needs, both Swappa staff and the seller were very responsive.
Fast easy check out... shipped on same day got here in 2-3 days... Phone works and is in great condition... would definitely buy from them again and swappa!
Great experience. Phone was shipped quickly. The day after I bought it. User was very friendly. Phone was just as described.
So far I have bought 7 phones and 1 tablet on swappa. I have never had a bad experience on Swappa. I don't even both buying phones from the store anymore, I just go on Swappa and get myself a newish phone for half to a three quarter the normal price. I never look anywhere else for phones or tablets, Swappa is the first and only place I go.
This is a great selling and buying site. All devices are checked for defects or fraudulent sales. Swappa staffs are always popping up out of nowhere whenever they think something is wrong somewhere.
Keep up the great work. Great opportunity to make money from home or your own store by listing your items online here.
This was my first time using Swappa annd at first I was skeptical. But eventually I took the risk and bought something. I couldn't be happier! The site is extremely safe and reliable.
5/5 Great experience!
Great service, gives confidence in the transaction. You know you will get what you pay for. Easy to use this service. Search works great, easy to find what your looking for.
The site is safe, easy to navigate, and has amazing values--way better than paying full price at a carrier store!
I bought and i phone in good conditions for a great price. When i received the phone was in better shape that the pictures. It look in mint condition. Very happy customer definitly would reccomend this site.
I had been buying phones on eBay the last few years but recently encountered problem after problem. Esp with the Fed issue. Swappa confirms and guarantees you won't have these issues.
Got an excellent phone for cheap price. Pixel blue was out of stock in google store. All transaction was fast.
I had my first experience with Swappa and I was NOT disappointed. I am very impressed with the website as well as the seller who delivered as promised. If I have to buy another phone, I will reuse Swappa.com again. Many thanks for creating such a great website.
Swappa is a trusted site and they will help to resolve any problems with a sale. One feature of the service that is misleading is when Swappa automatically marks a sale as "complete". This implies the buyer has received and accepted the product, which may not be the case. Only the buyer should be authorized to mark a sale as complete and no one else, including the Swappa Staff.
Great deal. This is my fourth phone I but at Swappa. I like buying here because they're great deals and are really easy to buy
I've been a long time swappa user, I've always great experiences with all of their staff. Swappa is the ONLY place I buy and sell mobile devices. Keep up the great work!
Seller was great to work with, very knowledgeable about the Watch I purchased, he also shipped really fast and on time, I will be back to swappa for any other devices I may need or want
Seller had great communication, shipping was SUPER fast. I received my phone is 2 days. The device works great and looks even better that I thought it would. Highly recommend. This was my first time using this site, but I'll def be back.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

