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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Excellent pricing on most phones. It's where we'll buy all our phones from now on. Even been recommending to others on where to get good deals on newer phones
Communication with the seller was good, and my situation was accommodated beautifully. The transaction was smooth, and my phone areived exactly when it was supposed to and in exactly the advertised condition. I'm already looking for another phone on Swappa.
While looking for a newer phone for my wife I discovered Swappa. I had been looking on e-bay and craigslist but was hesitant to purchase through them not truly knowing what I might get. Swappa, I felt, gave me a more secure feeling with purchasing a used phone and my transaction went flawlessly. We got a great phone at a good price and are very satisfied with our purchase.
I was lucky to hear about Swappa. Since then, I've bought many iPhones, most brand new in the box with full Apple warranty's. It's all safe, not at all sketchy like Craigslist or Letgo. No worries when you go through Swappa.
Excellent seller! I recommend this seller for 5hose interested in getting more than what they pay for. Excellent service and fast shipping
Needed an immediate replacement for my phone and wanted something I could use for Project Fi in future. Found what I wanted right away with verifed pictures. Couldn't be happier with the Swappa site or the service.
This is the first time I have used swappa to purchase a phone. I did have an issue with my shipping address but it was quickly resolved by a swappa employee. I would definitely use them again to purchase another phone.
Could not even have this Google Pixel limited edition Really Blue Pixel XL without Swappa. I'm a fan for life! Two days total time when every where else is 8 weeks! Swappa staff responded quickly when needed and process is seamless.
Easy to select. Product was just as described. Wonderful experience. They are my go to place to purchase phones and tablets.
I was skeptical at first but decided to take a leap of faith and I was not disappointed. I could have bought this phone brand new for full price but I took a chance and bought a used one and save $300+. And you can't even tell that this phone has ever been used. It's in pristine condition and works just as it should the day it was opened.
First time buying a used phone online and was pleased how easy Swappa made the communication and transaction. All questions posed to the seller were visible to potential buyers and Swappa makes sellers meet a minimum level of completeness (different angle pictures of the phone, checking the IMEI, etc) before they are allowed to list their phone. Their policies made me feel confident that if I received a phone and it wasn't as described they would have my back and help make things right. Thankfully, the phone I purchased was great, so I recommend you check out Swappa if you need to buy or sell a phone!
My recommendation to the Swappa team is to increase the number of filters available to potential buyers. I can sort by carrier and operating system, but beyond that there is no ability to filter on phone manufacturer, model, or (most importantly) price.
I sold my old phone and bought a new one through this site--I got a great deal on a phone and it came exactly as it said it would be!
Not much to say, found a decent phone for a good price. Good communication with the seller who was quick to respond with any questions I had. They did have a broad array of phones in all price ranges. Definitely where I will go for my next purchase or when it comes time to sell. Would, and have already, recommend Swappa to a friend.
I had a iPhone 4 that I refused to give up until I could no longer get certain apps. I refused to buy a new iphone at retail price. So, I went on a google search to look for used iPhone for sale and came across swappa. I was very skeptical at first until I read their seller policy. They do all the research for you to make sure you're not getting scammed, which put my mind at ease. I'm so thankful that I did I now have a iPhone 6 plus that is in excellent condition and was shipped super! Fast. Thank you Swappa!
I don't know if it was the seller or Swappa: I have not gotten better or faster service from any other big name sites. I would have rated this a five if I would have received a longer USB c cable for charging. I was somewhat dissatisfied with this puny 3" cord.
Swappa is by far the best website for buying used smartphones at reasonable prices! I have purchased two phones from Swappa and have been extremely satisfied with both.
Swappa is the best thing to happen in the world of buying and selling phones, tabs and VR headsets. Wish I would have known about Swappa sooner... I would have have not used the "other guys." Thanks Swapp... for existing.
Although I tried to find the best product to meet my needs, there is so much information out there that it can be confusing. Having found enough information to be able to select a phone with the capabilities that I wanted, I found the Swappa website which clearly listed the available phones of the type I wanted. It was easy to select one and complete the purchase.
I was not a smart phone user & decided to buy a used one. Went looking online & decided which phone I wanted, Did a google search for the phone & found swappa.com. Doing my homework paid off greatly. I was able to find the kind of phone I wanted/color everything - phones in better condition than other sites, more options. I bought the phone & then thought of more questions. Emailed seller & got a very prompt response- I was impressed with this company. They have a large inventory for all needs. Highly recommend swappa.com for your phone needs.
I bought a used phone from swappa.com. The product was as described and was delivered promptly. I would use them again.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

