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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Texas
1 review
1 helpful vote
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Swappa is where to go
February 20, 2017

Excellent pricing on most phones. It's where we'll buy all our phones from now on. Even been recommending to others on where to get good deals on newer phones

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
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Communication with the seller was good, and my situation was accommodated beautifully. The transaction was smooth, and my phone areived exactly when it was supposed to and in exactly the advertised condition. I'm already looking for another phone on Swappa.

Date of experience: February 19, 2017
Georgia
1 review
2 helpful votes
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While looking for a newer phone for my wife I discovered Swappa. I had been looking on e-bay and craigslist but was hesitant to purchase through them not truly knowing what I might get. Swappa, I felt, gave me a more secure feeling with purchasing a used phone and my transaction went flawlessly. We got a great phone at a good price and are very satisfied with our purchase.

Date of experience: February 19, 2017
Florida
1 review
0 helpful votes
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I was lucky to hear about Swappa. Since then, I've bought many iPhones, most brand new in the box with full Apple warranty's. It's all safe, not at all sketchy like Craigslist or Letgo. No worries when you go through Swappa.

Date of experience: February 18, 2017
Virginia
1 review
0 helpful votes
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Excellent seller! I recommend this seller for 5hose interested in getting more than what they pay for. Excellent service and fast shipping

Date of experience: February 18, 2017
Oregon
1 review
0 helpful votes
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Needed an immediate replacement for my phone and wanted something I could use for Project Fi in future. Found what I wanted right away with verifed pictures. Couldn't be happier with the Swappa site or the service.

Date of experience: February 18, 2017
Illinois
2 reviews
0 helpful votes
Follow Brian F.
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This is the first time I have used swappa to purchase a phone. I did have an issue with my shipping address but it was quickly resolved by a swappa employee. I would definitely use them again to purchase another phone.

Date of experience: February 18, 2017
Texas
1 review
0 helpful votes
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Could not even have this Google Pixel limited edition Really Blue Pixel XL without Swappa. I'm a fan for life! Two days total time when every where else is 8 weeks! Swappa staff responded quickly when needed and process is seamless.

Date of experience: February 18, 2017
Illinois
1 review
0 helpful votes
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Easy
February 18, 2017

Easy to select. Product was just as described. Wonderful experience. They are my go to place to purchase phones and tablets.

Date of experience: February 17, 2017
Texas
1 review
0 helpful votes
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Best decision I've made.
February 18, 2017

I was skeptical at first but decided to take a leap of faith and I was not disappointed. I could have bought this phone brand new for full price but I took a chance and bought a used one and save $300+. And you can't even tell that this phone has ever been used. It's in pristine condition and works just as it should the day it was opened.

Date of experience: February 17, 2017
Washington
1 review
0 helpful votes
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First time buying a used phone online and was pleased how easy Swappa made the communication and transaction. All questions posed to the seller were visible to potential buyers and Swappa makes sellers meet a minimum level of completeness (different angle pictures of the phone, checking the IMEI, etc) before they are allowed to list their phone. Their policies made me feel confident that if I received a phone and it wasn't as described they would have my back and help make things right. Thankfully, the phone I purchased was great, so I recommend you check out Swappa if you need to buy or sell a phone!

My recommendation to the Swappa team is to increase the number of filters available to potential buyers. I can sort by carrier and operating system, but beyond that there is no ability to filter on phone manufacturer, model, or (most importantly) price.

Date of experience: February 17, 2017
Michigan
1 review
0 helpful votes
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I sold my old phone and bought a new one through this site--I got a great deal on a phone and it came exactly as it said it would be!

Date of experience: February 16, 2017
Illinois
1 review
0 helpful votes
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Quick and Painless
February 16, 2017

Not much to say, found a decent phone for a good price. Good communication with the seller who was quick to respond with any questions I had. They did have a broad array of phones in all price ranges. Definitely where I will go for my next purchase or when it comes time to sell. Would, and have already, recommend Swappa to a friend.

Date of experience: February 15, 2017
South Carolina
1 review
0 helpful votes
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Thank God! For Swappa
February 16, 2017

I had a iPhone 4 that I refused to give up until I could no longer get certain apps. I refused to buy a new iphone at retail price. So, I went on a google search to look for used iPhone for sale and came across swappa. I was very skeptical at first until I read their seller policy. They do all the research for you to make sure you're not getting scammed, which put my mind at ease. I'm so thankful that I did I now have a iPhone 6 plus that is in excellent condition and was shipped super! Fast. Thank you Swappa!

Date of experience: February 15, 2017
Arkansas
1 review
0 helpful votes
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I don't know if it was the seller or Swappa: I have not gotten better or faster service from any other big name sites. I would have rated this a five if I would have received a longer USB c cable for charging. I was somewhat dissatisfied with this puny 3" cord.

Date of experience: February 15, 2017
Georgia
1 review
0 helpful votes
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Swappa is by far the best website for buying used smartphones at reasonable prices! I have purchased two phones from Swappa and have been extremely satisfied with both.

Date of experience: February 15, 2017
Saint Lucia
1 review
0 helpful votes
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Swappa is the best thing to happen in the world of buying and selling phones, tabs and VR headsets. Wish I would have known about Swappa sooner... I would have have not used the "other guys." Thanks Swapp... for existing.

Date of experience: February 14, 2017
Washington
1 review
0 helpful votes
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Although I tried to find the best product to meet my needs, there is so much information out there that it can be confusing. Having found enough information to be able to select a phone with the capabilities that I wanted, I found the Swappa website which clearly listed the available phones of the type I wanted. It was easy to select one and complete the purchase.

Date of experience: February 14, 2017
North Carolina
2 reviews
0 helpful votes
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I was not a smart phone user & decided to buy a used one. Went looking online & decided which phone I wanted, Did a google search for the phone & found swappa.com. Doing my homework paid off greatly. I was able to find the kind of phone I wanted/color everything - phones in better condition than other sites, more options. I bought the phone & then thought of more questions. Emailed seller & got a very prompt response- I was impressed with this company. They have a large inventory for all needs. Highly recommend swappa.com for your phone needs.

Date of experience: February 14, 2017
Texas
1 review
0 helpful votes
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Review swappa.com
February 14, 2017

I bought a used phone from swappa.com. The product was as described and was delivered promptly. I would use them again.

Date of experience: February 14, 2017

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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