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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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2nd time purchasing on swappa and again received a quality product. No issues with purchase or product. Swappa is my goto place for new/like new phone. My some has purchased a couple of times as well with no issues too.
I have bought 2 iphones before from swappa, but this time It has been little bit bad experience. Swappa must check all the pictures of phones as I received a phone with little scratches and that seller didn't accepting. This thing needs to be controlled by swappa. I accept the phone with scratches because I spent almost two days in searching phone over swappa and didn't wanted to spent more times.
At first I was going to complain about the battery, as it lost much of its charge the next morning while not being used nor even connected to Verizon yet. But, after I charged it again and went to Verizon to get a new chip and reconnect, the charge held for 2 days even after having a LONG conversation or 2, taking photos and texting. It looks good and the touch screen is still very responsive, unlike the last same phone I bought on Swappa (which later broke when I accidentally dropped it). It's nice to know this phone came with a 30-day guarantee, however there was no paperwork to that effect in the mailed package. Makes me wonder what to do if the phone develops any problems? 3 days into use, tho, am quite happy.
I have recently purchased two cell phone on Swappa's site. It was the most pleasant transaction, that I've experienced. I recently sold one of my old phones on their site and presently have my wife's phone listed as well. Great experience and much cheaper to sell vrs Ebay.
In years past I bought a couple of phones here which worked, however my latest is a total loss. They sold me a Samsung Galaxy S-5 that had unpaid T-Mobile bills against it. T-Mobile (rightly) refuses to activate it, and now Swappa is giving me a run-around about getting a refund. Their support web pages are impossible to navigate. Much better to use a trusted seller on E-Bay.
Within 10 days of finding swappa, I've already purchased 2 phones and I couldn't be happier. Swappa staff are very prompt and professional, and ensure a smooth buy/sell for your devices. Thanks Swappa!
I just bought my third Swappa phone and I have yet to be disappointed. Everything listed is as advertised.
With other phone sale sites, I feel like you never know what you're going to get. With Swappa, I feel confident that I am going to get what was advertised.
I also sold one phone on Swappa. It sold right away and was a super easy process/transaction and the fees are very reasonable.
This phone was described as near perfect, and it surely was. The purchase transaction went smoothly, and delivery was as promised. The honor 8 is a great phone.
I needed to find a used republic wireless phone, in order to keep my cheap plan. I was thrilled to find this site, where I could confidently buy a phone without being concerned about scammers.
I was nervous because the seller was non-responsive after the sale for three days! However, the staff at Swappa were very helpful and responded quickly to my concerns. Then the seller came thru and explained that she was on vacation, and sent out my purchase in a timely manner. I will use this site again.
The used tablet was in great shape, shipped promptly and I couldn't be happier! Shopping for different tablets by carrier or brand was easier than ever on Swappa.
The phone was in extremely good or excellent condition, as advertised by the seller, very quick delivery and overall a very smooth, great transaction. Highly recommended.
Knowing the seller and the product was thoroughly vetted by Swappa before my purchase was made gave me confidence the product would be worth the money spent.
Worked out very well.Im happy I found the website. I was a little worried about a used phone, but the price was definetely right.
I am sorry. This site is good for phones, except, I made an order and literally two minutes later was like whoops I don't want this purchase. Well, they tell me all sales are final. This was $500. They said they would cancel the order but with a 3% cancellation fee.
That is horrible service policy. And of course when you are making your purchase they don't clearly state NO REFUNDS. ALL SALES ARE FINAL. Good think my bank has my back and I am able to get my money back from them..
You can buy used electronics with confidence. They do the leg work so you need not fear receiving a stolen device. Furthermore, it seems like the sellers are held to a higher standard and there is better accountability than other sale sites.
I got just what I wanted and I got it fast! Wonderful experience! A friend recommended this site. I had never heard of it but I trusted my friend. I was not disappointed!
I'm so happy to not get scammed ans recieve the product i bought that was super cheap and deceived to my house in a couple days
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

