Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Swappa

Swappa

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Swappa?
grey stargrey stargrey stargrey stargrey star

Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
This company does not typically respond to reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow David N.
Unfollow David N.
Share Review
Report Review

Another great deal!
April 16, 2017

2nd time purchasing on swappa and again received a quality product. No issues with purchase or product. Swappa is my goto place for new/like new phone. My some has purchased a couple of times as well with no issues too.

Date of experience: April 15, 2017
Texas
1 review
0 helpful votes
Follow Bhupat L.
Unfollow Bhupat L.
Share Review
Report Review

Buying iphone
April 10, 2017

I have bought 2 iphones before from swappa, but this time It has been little bit bad experience. Swappa must check all the pictures of phones as I received a phone with little scratches and that seller didn't accepting. This thing needs to be controlled by swappa. I accept the phone with scratches because I spent almost two days in searching phone over swappa and didn't wanted to spent more times.

Date of experience: April 10, 2017
Louisiana
1 review
0 helpful votes
Follow b S.
Unfollow b S.
Share Review
Report Review

Good!
April 11, 2017

At first I was going to complain about the battery, as it lost much of its charge the next morning while not being used nor even connected to Verizon yet. But, after I charged it again and went to Verizon to get a new chip and reconnect, the charge held for 2 days even after having a LONG conversation or 2, taking photos and texting. It looks good and the touch screen is still very responsive, unlike the last same phone I bought on Swappa (which later broke when I accidentally dropped it). It's nice to know this phone came with a 30-day guarantee, however there was no paperwork to that effect in the mailed package. Makes me wonder what to do if the phone develops any problems? 3 days into use, tho, am quite happy.

Date of experience: April 10, 2017
Louisiana
1 review
0 helpful votes
Follow kenneth s.
Unfollow kenneth s.
Share Review
Report Review

SWAPPA GREAT SITE!
April 11, 2017

I have recently purchased two cell phone on Swappa's site. It was the most pleasant transaction, that I've experienced. I recently sold one of my old phones on their site and presently have my wife's phone listed as well. Great experience and much cheaper to sell vrs Ebay.

Date of experience: April 10, 2017
Florida
1 review
0 helpful votes
Follow Gerard B.
Unfollow Gerard B.
Share Review
Report Review

Swappa
April 11, 2017

My experience using swappa continues to be excellent. I highly recommend them for electronic purchases. Much better than ebay

Date of experience: April 10, 2017
California
2 reviews
44 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

In years past I bought a couple of phones here which worked, however my latest is a total loss. They sold me a Samsung Galaxy S-5 that had unpaid T-Mobile bills against it. T-Mobile (rightly) refuses to activate it, and now Swappa is giving me a run-around about getting a refund. Their support web pages are impossible to navigate. Much better to use a trusted seller on E-Bay.

Date of experience: April 9, 2017
Missouri
1 review
0 helpful votes
Follow Gregg B.
Unfollow Gregg B.
Share Review
Report Review

Swappa is amazing!
April 10, 2017

Within 10 days of finding swappa, I've already purchased 2 phones and I couldn't be happier. Swappa staff are very prompt and professional, and ensure a smooth buy/sell for your devices. Thanks Swappa!

Date of experience: April 9, 2017
California
1 review
0 helpful votes
Follow Stacey D.
Unfollow Stacey D.
Share Review
Report Review

I just bought my third Swappa phone and I have yet to be disappointed. Everything listed is as advertised.
With other phone sale sites, I feel like you never know what you're going to get. With Swappa, I feel confident that I am going to get what was advertised.
I also sold one phone on Swappa. It sold right away and was a super easy process/transaction and the fees are very reasonable.

Date of experience: April 8, 2017
Georgia
2 reviews
0 helpful votes
Follow Richard C.
Unfollow Richard C.
Share Review
Report Review

This phone was described as near perfect, and it surely was. The purchase transaction went smoothly, and delivery was as promised. The honor 8 is a great phone.

Date of experience: April 8, 2017
California
1 review
0 helpful votes
Follow Avril H.
Unfollow Avril H.
Share Review
Report Review

Love this site!
April 8, 2017

I needed to find a used republic wireless phone, in order to keep my cheap plan. I was thrilled to find this site, where I could confidently buy a phone without being concerned about scammers.

Date of experience: April 7, 2017
Florida
1 review
0 helpful votes
Follow Catherine B.
Unfollow Catherine B.
Share Review
Report Review

I was nervous because the seller was non-responsive after the sale for three days! However, the staff at Swappa were very helpful and responded quickly to my concerns. Then the seller came thru and explained that she was on vacation, and sent out my purchase in a timely manner. I will use this site again.

Date of experience: April 7, 2017
Nebraska
1 review
0 helpful votes
Follow Brandon S.
Unfollow Brandon S.
Share Review
Report Review

The used tablet was in great shape, shipped promptly and I couldn't be happier! Shopping for different tablets by carrier or brand was easier than ever on Swappa.

Date of experience: April 7, 2017
Ohio
1 review
0 helpful votes
Follow William F.
Unfollow William F.
Share Review
Report Review

Very Pleased
April 8, 2017

The phone was in extremely good or excellent condition, as advertised by the seller, very quick delivery and overall a very smooth, great transaction. Highly recommended.

Date of experience: April 7, 2017
Connecticut
1 review
0 helpful votes
Follow Gwen O.
Unfollow Gwen O.
Share Review
Report Review

Great Experience
April 7, 2017

Knowing the seller and the product was thoroughly vetted by Swappa before my purchase was made gave me confidence the product would be worth the money spent.

Date of experience: April 7, 2017
Florida
1 review
0 helpful votes
Follow Mark M.
Unfollow Mark M.
Share Review
Report Review

Worked out very well.Im happy I found the website. I was a little worried about a used phone, but the price was definetely right.

Date of experience: April 7, 2017
California
1 review
0 helpful votes
Follow Susanna E.
Unfollow Susanna E.
Share Review
Report Review

I am sorry. This site is good for phones, except, I made an order and literally two minutes later was like whoops I don't want this purchase. Well, they tell me all sales are final. This was $500. They said they would cancel the order but with a 3% cancellation fee.

That is horrible service policy. And of course when you are making your purchase they don't clearly state NO REFUNDS. ALL SALES ARE FINAL. Good think my bank has my back and I am able to get my money back from them..

Date of experience: April 6, 2017
Pennsylvania
25 reviews
41 helpful votes
Follow Clinton C.
Unfollow Clinton C.
Share Review
Report Review

You can buy used electronics with confidence. They do the leg work so you need not fear receiving a stolen device. Furthermore, it seems like the sellers are held to a higher standard and there is better accountability than other sale sites.

Date of experience: April 5, 2017
Virginia
1 review
0 helpful votes
Follow jan g.
Unfollow jan g.
Share Review
Report Review

I got just what I wanted and I got it fast! Wonderful experience! A friend recommended this site. I had never heard of it but I trusted my friend. I was not disappointed!

Date of experience: April 5, 2017
California
2 reviews
0 helpful votes
Follow Steven H.
Unfollow Steven H.
Share Review
Report Review

Just excellent
April 6, 2017

I'm so happy to not get scammed ans recieve the product i bought that was super cheap and deceived to my house in a couple days

Date of experience: April 5, 2017
Pennsylvania
1 review
0 helpful votes
Follow Carlos C.
Unfollow Carlos C.
Share Review
Report Review

Perfect
April 6, 2017

Transaction went smooth and received my iphone 7 plus as described (brand new, leggit, sealed) and saved 200+

Date of experience: April 4, 2017

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
See all photos