Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Swappa

Swappa

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Swappa?
grey stargrey stargrey stargrey stargrey star

Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
This company does not typically respond to reviews

We monitor reviews for authenticity

Delaware
1 review
0 helpful votes
Follow lawrence S.
Unfollow lawrence S.
Share Review
Report Review

Great purchase!
May 7, 2017

Sale was excellent. Seller was responsive, phone arrived ahead of schedule. Just completed transferring old phone data and up and running on VZW without a hitch.

Date of experience: May 7, 2017
New York
1 review
0 helpful votes
Follow GREGORY S.
Unfollow GREGORY S.
Share Review
Report Review

Great Deal
May 7, 2017

Been using s5 actives for 3 years. This is the cleanest one I have gotten. I live in the sticks and they get broken, thats why I have bought a few. Great Best phone out there that's affordable.

Date of experience: May 7, 2017
Florida
1 review
0 helpful votes
Follow Eric B.
Unfollow Eric B.
Share Review
Report Review

I purchased an Iphone 6S on swappa.com for $240!. The front camera ended up not working, but the seller gave me a $50 refund to repair it.

I would not purchase a phone anywhere else except for swappa.

Date of experience: May 7, 2017
Arkansas
1 review
0 helpful votes
Follow Stephen S.
Unfollow Stephen S.
Share Review
Report Review

Since Swappa is a lot like eBay, it's kinda hard to rate the reliability of the website as a whole since it depends on individual sellers' reliability. But I've bought two devices on there with no problems, and Swappa always has the lowest prices, so I'm happy with it.

Date of experience: May 6, 2017
New York
1 review
0 helpful votes
Follow Didar C.
Unfollow Didar C.
Share Review
Report Review

I bought an iphone 5S from here for a price of 135 bucks. The phone arrived on time and was physically as described in terms of dents and cracks. But after couple of days, I realized the microphones were not working so it wasn't recording my voice on videos, which is a problem although not very major as to render the phone completely useless it matters. When i contacted the seller they offered a reimbursement of 25 bucks for the repair. I don't know if it would have been enough cause i never got it fixed but if it wasn't enough I would have had to pay it out of my pocket since the protection plan (which is an extra 50 bucks and i think is pretty cool) does not cover pre-existing problems. I don't know if it happens often but ask about these details, because the buyer's excuse was that they don't check all the functions. Well, make them check it before you buy it, I am sure if I could have thought and asked about it they would be helpful enough to make a quick control.

Date of experience: May 6, 2017
California
1 review
0 helpful votes
Follow robert h.
Unfollow robert h.
Share Review
Report Review

Shockingly Fast
May 7, 2017

I recently bought and sold phones on Swappa. The process was easy and safe. The one I was selling went so fast I thought it was a mistake. In the expensive new world of cell phones Swappa can really save $$$.

Date of experience: May 6, 2017
Donald D.
Florida
1 review
0 helpful votes
Follow Donald D.
Unfollow Donald D.
Share Review
Report Review

I needed an updated phone, and one with software that spoke my language.. Having read many web reviews, I decided that a mint Samsung Galaxy was the way to go, and the price was terrific.
It shipped rapidly and arrived here in two days. It's perfect; I love it. I'm going to list my "old" phone, also in MINT condition, on Swappa and know that someone will appreciate it. It languished in the door-pocket of my car for a year and was seldom used or turned on.
For great electronics at a very easy price...GO SWAPPA!

Date of experience: May 6, 2017
Illinois
1 review
2 helpful votes
Follow Shawn L.
Unfollow Shawn L.
Share Review
Report Review

This site is the only way I will buy or sell a used cell phone. The only issue I had with buying a phone was the condition was quite accurate, but the Swappa staff made it right, and I couldn't be happier.

Date of experience: May 5, 2017
California
1 review
0 helpful votes
Follow Russell S.
Unfollow Russell S.
Share Review
Report Review

"This was my first purchase from Swappa. I was hesitant, as could be expected, however, my co-workers (in the software business) assured me that Swappa was reputable and trusted. The seller of the iPad 9.7 is "Melissa." Her presentation of the product was excellent and she answered my questions quickly via the Swappa conversation link. The purchase went flawlessly and I received the items within two working days. I unpackaged the iPad, keyboard-case and charging cables. All were carefully protected with plenty of bubble-wrap and the correct amount of packing tape. I'm sure it had a safe ride from the east coast to the west coast. I plugged the device in and, though I haven't tested it yet, I was pleased to see that it had an 85% charge already. I am confident that Melissa sold me a product that I will be very happy with. Absolutely, a 5-Star transaction in every aspect of "the deal." Thank you for making my first purchase a positive one. "

- Russell S., Buyer

Date of experience: May 3, 2017
New York
1 review
0 helpful votes
Follow May L.
Unfollow May L.
Share Review
Report Review

Swappa is a great site for the user who loves reasonable price with great security and personalization. Each product is reviewed and approved by Swappa team so you can rely on the authenticity of the product. The sellers are also very responsive and accurate. The transaction process is very smooth. I am really enjoying my iPhone. Fully recommend other to purchase here.

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
Follow Ivelisse S.
Unfollow Ivelisse S.
Share Review
Report Review

"I love my phone it was exactly as described on the ads, it was delivered fast and on time. Seller kept in touch with me to make sure everything went well. Thank you Sam will buy from you again."

- Ive S., Buyer

Date of experience: May 2, 2017
Florida
1 review
0 helpful votes
Follow Phil M.
Unfollow Phil M.
Share Review
Report Review

I have bought 2 things thru this website. A iPhone 7+ 256GB Matte Black and now a Black Series 2 Stainless Steel Apple Watch. I sold my iPhone 6+ thru this website also for a fair price to someone, and the transactions were easy.
I saved a good deal of money and it FOR SURE is better than trying to buy off Craiglist because you can't tell if the phone is stolen, black listed, etc.
This website is fair in what it charges and I recommend it for anything you want to get (if your like me and just can't seem to pay the full MSRP on Apple stuff)

Date of experience: May 1, 2017
Florida
1 review
1 helpful vote
Follow Marina S.
Unfollow Marina S.
Share Review
Report Review

Great Experience
May 2, 2017

I like that all the listings are approved by staff first. Purchase went as smooth as can be, and the site provided an easy way to have contact between the seller and buyer directly!

Date of experience: May 1, 2017
Illinois
1 review
0 helpful votes
Follow Danny O.
Unfollow Danny O.
Share Review
Report Review

My Instagram feed told me about Swappa.
It's like a Buy-It-Now-only eBay, for tech, where you can negotiate if you want.
It feels like real people are vetting the Sellers' listings, making sure photos of items are real, and everything meets Swappa standards.
Communication between Seller-Buyer-Staff is easy and prompt.
I felt safe every step of the buying process.
Payment, shipping, tracking, Seller communication, and delivery all went smoothly.
Swappa is a go-to and my first choice for tech purchases!

Date of experience: May 1, 2017
Missouri
1 review
0 helpful votes
Follow Dharmendra A.
Unfollow Dharmendra A.
Share Review
Report Review

Had to return my Note 7. Needed a good phone to get me by till the Note 8 is released. No way was I going to pay top dollar for a brand new phone so I went to swappa. I bought a phone in absolute mint condition with noting wrong with it. Seller was great and communicated with me along the way and assured me I'd be happy. I typically have bad luck with everything I do so I was expecting something to go wrong or be wrong with the phone but I literally got a brand new phone for less than half the price and the transaction went smoothly. Couldn't be happier.

Date of experience: May 1, 2017
Maryland
1 review
1 helpful vote
Follow Rachel M.
Unfollow Rachel M.
Share Review
Report Review

I am very impressed with swappa! I have bought 2 phones and am very satisfied. They have excellent customer service and the transactions were smooth. They also helped troubleshoot when there was an issue.

Date of experience: April 30, 2017
Georgia
1 review
0 helpful votes
Follow Jimmy T.
Unfollow Jimmy T.
Share Review
Report Review

Very nice phone
May 1, 2017

Excellent phone, description and price were awesome. Fast shipping. Great seller.

I would definitely purchase from this seller again!

Date of experience: April 30, 2017
North Carolina
2 reviews
0 helpful votes
Follow L P.
Unfollow L P.
Share Review
Report Review

Swsppa is genius!
April 29, 2017

Excellent site for purchasing cellphones currently on the market. Many selections & trusted sellers. Have used this site several times & will continue to use for future purchases.

Date of experience: April 29, 2017
Texas
1 review
1 helpful vote
Follow Paul D.
Unfollow Paul D.
Share Review
Report Review

Swappa Completes Me
April 29, 2017

No phone to iPhone in 3 days, got exactly what was advertised, the site is beautiful and intuitive. Swappa is internet commerce as I've always wanted it to be.

Date of experience: April 28, 2017
Texas
2 reviews
0 helpful votes
Follow Barry d.
Unfollow Barry d.
Share Review
Report Review

This is the second time I've ordered through swappable and both times the product is exactly as described and at a competitively fair price. Most definitely a happy customer. Will use swappable again, 10/10

Date of experience: April 27, 2017

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
See all photos