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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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District of Columbia
1 review
1 helpful vote
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Excellent service
June 3, 2017

Phone arrived early. The phone was exactly as advertised. Good price. I like using swappa, I don't have to worry about anything.

Date of experience: June 2, 2017
Texas
1 review
1 helpful vote
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Finding and buying devices is super easy. Have the option of talking or not talking to sellers, and get notifications when device is shipped. Easy to leave feedback on users as well.

Date of experience: June 1, 2017
Louisiana
1 review
1 helpful vote
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Never used Swappa before, easy to find the phone I wanted, ordered and received in a couple days. Will be looking for smart watch next.

Date of experience: June 1, 2017
Georgia
1 review
0 helpful votes
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Absolutely love this App, didn't know it existed until a friend told me about it. I'm glad to know there's a website where you can purchase a cellphone, tablet or notebook safely and at a price that meets your budget. I've made 2 succesful purchases so far since joining Swappa and can say that they have exceeded my expectations. All Transactions are handled through PayPal so you dont have to worry about meeting strangers and worrying about your safety. I highly recommend Swappa to anyone whos tired of paying exorbitant prices to electronics retailers and cellphone companies who treat us like a human ATM. Just go ahead and give it a try, you wont be disappointed. Thanks for reading my 2 cents on Swappa.

Date of experience: May 31, 2017
New Jersey
1 review
0 helpful votes
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Great experience!
May 31, 2017

Bought a "used" Samsung Galaxy 6 phone. Seller rated it 9 out of 10, but it's absolutely like brand new. Plus it arrived even quicker than the speedy promised date. This was my first experience with Swappa and I highly recommend the site.

Date of experience: May 31, 2017
Washington
1 review
0 helpful votes
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I Love Swappa!
May 31, 2017

What a great place to find quality used phones/tablets! I am the IT person at my company and we go thru iPhones like crazy (Construction Co)! Swappa has saved us thousands in replacing phones & tablets! They are very strict about what people post for sale and stay in contact with you every step of the way - I always get quality items! And love the ability to buy Insurance for the items! Thank you Swappa! :)

Date of experience: May 31, 2017
Florida
1 review
0 helpful votes
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Bought and sold multiple times. The site is totally trustworthy and easy to transact with. Highly recommended.

Date of experience: May 31, 2017
Florida
1 review
0 helpful votes
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If you want a new phone don't just throw your old phone in a box and forget about it. Sell it! Swappa.com is for everyone and I do mean everyone. There is almost always someone willing to give you money for your old phone. I always recommend to anyone looking for a nice gently used phone to go on swappa.com. Don't buy new from your carrier go to swappa.com

Date of experience: May 30, 2017
Colorado
1 review
0 helpful votes
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Great
May 31, 2017

This process was quick and easy. Loving my $260 iPhone 6s in mint condition. (the phone looks just like the pictures depicted.

Date of experience: May 30, 2017
Washington
2 reviews
0 helpful votes
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Swappa gives me the confidence to purchase a used phone knowing if something is wrong, I will be taken care of. Because of the high standards at Swappa, I can confidently buy a phone. When I took my latest purchase into AT&T to get the phone activated, the sales dude try to explain why paying twice as much to him for the same phone was a good idea. No need for such high prices - Swappa is there.

Date of experience: May 27, 2017
South Carolina
1 review
0 helpful votes
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I would recommend Swappa to other. Also the Swappa portal is very easy to use! Hopefully Swappa will offer more products to buy and sell in the near future.

Date of experience: May 26, 2017
Massachusetts
1 review
0 helpful votes
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Swappa provides a great platform for sale and purchase of electronic devices. I got a S7 Edge, near mint condition, and I could trust the purchase because swappa stands behind both sellers and buyers. Super cool. The $20 fee pains me though. LOL I wish it was like $5 to be honest.

Date of experience: May 26, 2017
New Jersey
1 review
0 helpful votes
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"Received the phone and it was better than I expected! Pristine condition and the added bonus of the tempered glass and case were amazing! I have a Galaxy S8 and bought this as a backup phone bcz I'm crazy and don't have insurance. But you figure a replacement phone plus monthly cost of insurance is more than 250 for two years. I've been using the G5 Plus for a few days now and it has BETTER BATTERY LIFE than the S8 (even without power saving!), Feels good in hand for one handed use, great camera (definitely comparable to Galaxy S7 which I also owned). Snapdragon 625 is a great processor and the phone is also water resistant! Made me question why I got an S8, even if only for a moment. Great all around phone."

Date of experience: May 24, 2017
Colorado
1 review
0 helpful votes
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Swappa has been a great resource for me. I've only bought 5 or 6 things through the years... I don't buy often, but when I do, I like to get a great deal. And I'm typing this review right now on a wonderful chromebook that I bought on swappa for $100 less than I could buy it new, and I honestly can't tell the difference. The description said mint, and indeed it was! Thanks Swappa!

Date of experience: May 23, 2017
Texas
1 review
0 helpful votes
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Great staff!
May 21, 2017

I love the extra layer of quality control that's built into Swappa and the staff is extremely helpful whenever I need them.

Date of experience: May 20, 2017
New York
2 reviews
0 helpful votes
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Well, my phone died (almost) - it was getting pretty old/worn and it was time to buy a newer phone. After narrowing the selection I did my shopping and, once again, found exactly what I needed on Swappa. No doubt I'll be back when the time comes.

Date of experience: May 20, 2017
California
1 review
0 helpful votes
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Cheaper but Better
May 20, 2017

I have purchased 2 phones and my sister has bought one from swappa as well and we both are very impressed with the honesty and integrity the sellers uphold with telling us what is wrong or not wrong with the phone. You get what you buy, they tell you exactly what your getting bad or good. I got a new iPhone 7 in perfect condition for $300 less than apple sells it. Swappa is Cheaper but Better!

Date of experience: May 20, 2017
Washington
1 review
0 helpful votes
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Easy and fast
May 20, 2017

I was a little nervous that the seller might try to rip me off etc. But it was super simple to navigate the merchandise and I loved the fact that they had sections oriented around phones that were ready for certain providers (in my case I go through Ting and Swappa was easier to navigate and look for Ting friendly phones than the Ting website was). I'd definitely use Swappa again!

Date of experience: May 19, 2017
New York
2 reviews
0 helpful votes
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I rarely write reviews, but I have to for this website. I wasn't sure if I should use this sight but i'm glad i did. I got my iphone for half of what I would have paid at the apple store. I would recommend going with a seller that has a lot of reviews and 4+ stars which is what I did and now I can't get off my iphone lol definitely recommend!

Date of experience: May 19, 2017
Massachusetts
1 review
0 helpful votes
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From beginning to end, from the seller making a listing, to the buyer receiving the device, swappa is there to ensure you do not get scammed. From esn checks prior to listing, PayPal for buyer protection, pictures from all angles required, and a checklist to go through when you receive the device. I would never buy a used phone on the internet on any other website or service.

Date of experience: May 18, 2017

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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