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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Louisiana
1 review
0 helpful votes
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Great experience!
June 23, 2017

I ordered a mint condition used Iphone 6 and got exactly that! The phone was in excellent condition and has had no problems. I was very happy with the purchase.

Date of experience: June 22, 2017
Michigan
1 review
0 helpful votes
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Excellent purchase
June 23, 2017

I am very pleased with my purchase and more importantly the seller. He was prompt and accurate in the description. Thank you!

Date of experience: June 22, 2017
Arkansas
1 review
1 helpful vote
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Swappa is a legit, super sharp, trustworthy base reliable used phones from serious sellers. Buy with confidence

Date of experience: June 22, 2017
VI
1 review
0 helpful votes
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I have been using Swappa to purchase phones for over 2 years. The set up is user friendly, I like that Swappa also uses PayPal for payments so your purchases are secure and you are protected in the event you have a problem with the device you purchase.

Date of experience: June 22, 2017
Michigan
1 review
2 helpful votes
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I bought a device on the Swappa Android app. The app decided to leave out some very key modifications that are available on the website but not the app. Not the seller's fault. This is a Swappa issue. The app also has the box checked for "NO MODIFICATIONS"

Date of experience: June 21, 2017
Kansas
1 review
0 helpful votes
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Secured Online Shop
June 21, 2017

I trust your products and I know that I am in safe hands when I pay for any product listed on your page. Thank you!

Date of experience: June 20, 2017
New Hampshire
1 review
0 helpful votes
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I have bought 4 Verizon iPhones from Swappa and all have work out w/o any issues. This is the place to go to get a used phone, very smooth transactions. Very easy to dial in on the phone you want and buying used saves so much money!

Date of experience: June 20, 2017
Vermont
1 review
0 helpful votes
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Easy to use the site. Great checklist available for checking a phone after purchasing to make sure it is in good working condition and not stolen.

Date of experience: June 20, 2017
Wisconsin
2 reviews
0 helpful votes
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Using the specs on the Swappa site I was able to narrow my search for what I wanted in a smart phone. Buying a gently used device saved hundreds off the new price.
Review the terms of the sale so you know what you're entitled to as far as shipping and truth of the product. If you barter on the price you need to document again who is paying shipping. I paid the asking price and used current ebay bids as my referrance for a fair price.

Date of experience: June 20, 2017
Florida
2 reviews
2 helpful votes
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I found out about swappa from a "used cell phone" review site and tried it out. The phone arrived in perfect condition and the activation was a breeze. I'll never pay full price for a cell phone from now on.

Date of experience: June 20, 2017
Colorado
1 review
0 helpful votes
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I was a little skeptical buying from Swappa for the first time but after doing some research I went for it. I am so glad I did! It was the easiest transaction ever, great seller, great email notifications, and the phone I purchased was in much better than advertised condition. I was highly recommend Swappa to anyone who loses or breaks their phone, or just someone who wants to save some cash!

Date of experience: June 19, 2017
Oklahoma
1 review
1 helpful vote
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I am a reseller - I am not a fan of selling on SWAPPA. Yes, I can get more money and pay slightly less fees - HOWEVER, I would rate their seller support as responsive but not as good as eBay's overall. I had a buyer lie about an item being defective and have me pay return shipping. The item was retested at fully good and still SWAPPA had no appropriate seller response, wouldn't remove the feedback or allow me to respond to it on the seller page. I find SWAPPA transactions are one-sided with only the buyer's best interest in mind. EBay at least will give you the support and consideration needed when a buyer is deceptive (although their response time is longer and it's slightly more difficult to get them to do what they say they will - eBay will support it's sellers as much as it's buyers).

Date of experience: June 16, 2017
California
1 review
1 helpful vote
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I've used swappa many times. Tell lots of people of it. It's feels good to not worry about buying stolen or blacklisted phones like craigslist or offer up.
Thanks

Date of experience: June 16, 2017
California
1 review
2 helpful votes
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TWICE I have been burned by sellers on swappa. First one I bought and paid for a phone and the seller cancelled because they "changed their mind". Swappa could care less and did not ban this seller.? I did get a refund but swappa was NO help. Second time the seller refused to ship or provide a tracking number and again swappa does not give a sh*t. Credit card dispute initiated. Back to ebay for me or the back alley at midnight--anything is better than swappa.

Date of experience: June 15, 2017
Georgia
1 review
1 helpful vote
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Phone was shipped the same day it was purchased and arrived in 2 days as promises. Phone was listed in "good" condition, but was actually in excellent condition. I am highly satisfied with my purchase experience with Swappa and will definitely use them again in the future.

Date of experience: June 15, 2017
California
1 review
0 helpful votes
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It's too easy.
June 14, 2017

The most down to earth and effortless way to buy used phones. The site is well organized and communication with all interested parties is as easy as pushing a button. I love this site.

Date of experience: June 13, 2017
Ohio
2 reviews
0 helpful votes
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I was able to get a mint condition phone for my existing cell plan at a great price compared to what I would have paid if I would have delt directly with my cell phone company

Date of experience: June 13, 2017
California
1 review
0 helpful votes
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Best site EVER!
June 13, 2017

I've been using this site for the past 4 years whenever I need/ want a new phone. I've always received great, reliable service

Date of experience: June 13, 2017
West Virginia
1 review
0 helpful votes
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This is the second time that I have purchased a cell phone using Swappa. I have been very satisfied both times. Swappa is the first place I look for a phone purchase and the source that has proven they can be trusted.

Date of experience: June 12, 2017
Florida
1 review
0 helpful votes
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I've bought several used phones on Swsppa and have always had a good experience. They screen the products to make sure the condition is reflected accurately so you know you're getting a good deal.

Date of experience: June 12, 2017

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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