SwappaReviews 3,174

Like all sites or stores, they are only a place for sellers to congregate and sell. So really its only as good as the sellers using it, and of course, the crooked sellers will take up residence. Anywhere you spend your money its a crap shoot. No site or store can weed them out completely. My experience with my seller so far has been great. So I had no opportunity to deal with the resolution team at Swappa. That's what both sites and stores should be judged on. Which I do. No matter how hard someone tries, you can't legislate morals.

No words! Fantastic experience with Swappa. I have bought 4 phones on here. I definitely recommend doing business via Swappa.

Buyers beware there are some companies on swappa that are selling products that they don't actually have, all the while having a photos of a phone you think you are going to buy. They take your money from the purchase and have you wait weeks till they can get the actual phone. Swappa does nothing about this selling practice and has no support for the buyer except giving you a sorry for the inconvenience. I won't do business on swappa ever again and definitely won't recommend that anyone do so.

This was my second time buying a used phone in mint condition on Swappa. Both times I chose individuals selling their barely used phones for personal reasons rather than resellers who wouldn't know the history of the phone. Both times the phones were nearly new, and although an unscrupulous seller could have exaggerated things, these individuals were honest. I got great phones at good prices, and a pleasant interaction as well.
When it comes to guarantees, Paypal is the weak point. Unlike a credit card company that will strongly back the customer in a legitimate dispute, Paypal is likely to play games and hang onto your money (found this out with a fraudulent seller on eBay.). So I'm sorry to hear of the people with bad experiences, but I'll keep going with Swappa.

I was really skeptical about buying a used phone online. I did some research and ascertained that swappa is generally a safer place to buy then eBay or God forbid Craigslist. I made sure to go with a seller who was responsive and had already had reviews. Got a great deal on a good phone I was really got to call about buying a used phone online I did some research and ascertain that swapping is generally a safer place to buy them eBay or God forbid Craigslist I made sure to go with a seller who was responsive and had already had good reviews. Got a great deal on a good phone, and am almost 100% that this is the way I'll buy phones in the future.

Good supplier a few months ago I decided to buy swappa an iphone and everything came in handy and from there I give very good credit to that company everything is well described and arrives as the writing says just read well. Something is happening to me with AT AND T that I provide the codes buy one and it does not work and then I went back to buy another one I did not send it from in the morning that happens because I did not read the policy of that company. Good Work Swappa

My daughter destroyed her hand-me-down Note 5 so i stumbled onto this site and found several options to replace it. I ended up purchasing a "like-new" Note 5 identical to the one she lost. The seller was very nice and communicated with me; even sending my package priority mail instead of standard. Got the device and it works like a charm.

From my research about Swappa, before I chose to make my purchase, a lot of the problems were with Apple products. Most know with all the security and things that have to be done to an IPhone and its counterparts, buying them used or at unbelievable discounts is usually too good to be true. Hence why i just bought another Android device. If i want an Apple device, I buy from Apple...

Other than that, be an informed buyer and your experience should be a good one!

First phone I ordered from an individual. It had been switched to a prepaid phone and wouldn't switch back to Sprint so I returned it. However, since it worked (albeit not on Sprint network which it was advertised as working on) I had to pay return shipping and the cost of original shipping was deducted from my refund. Second time I ordered from a company, the phone was the wrong model, I called and they promptly sent a new one and emailed me a prepaid postage label to return the phone. Phone #3 works perfectly.

Before I found this site I almost pulled the trigger on some private sales but kept thinking I dont know everything to look for to keep from getting ripped off." Thank goodness swappa does. They earn their cut verifying listings and putting buyers minds at ease. I almost made a sure mistake buying new from my carrier. As if monthly installments on full retail arent enough, sales tax and an upgrade fee to boot? I dont think Ill ever consider that route again now that I know swappa. They arent paying me for saying this- Im just paying them back for being awesome.