SwappaReviews 3,174

While I have purchased numerous devices off swappa, I have fortunately never had a problem with the seller until my last purchase where they reset the device externally and didn't remove the Google account. When I couldn't get the owner to help me make it right swappa's response was you'll have to file a PayPal dispute. By this time I had the owners phone number and sent him a text indicating that if I did not hear from him that would be my next move. Shortly after we were able to make things right and all is well. This is a great place to find devices but there's not a whole lot the people of swappa can do to make sellers do things right other than to use PayPal and that gives us the ability to dispute a sale and protect ourselves. They do a good job of getting reasonably correct and honest listings with actual pictures of the device you're buying. I have bought some truly wonderful devices off swappa for both myself and others and will continue to do so. Just be aware any purchase may not be an out-of-the-box perfect situation.

Swappa is a wonderful service. I've bought three phones through them in the last two years, only one of which had a hiccup and it wasn't Swappa's fault. Their support is fast and helpful, the website layout is excellent and covers all the bases (lists all the different models of every phone so you know you're buying the right one) and it's as fast as can reasonably be expected. Their listing process is quite thorough which lends to its safety for both the seller and buyer, unlike certain other marketplaces (cough ebay cough). The only thing I wish they would do is run the MEID/IMEI of all listed devices through all of the most popular carriers (main & MVNOs) and give us some information about that. The last phone I bought, which is the only one I've had any issues with, wasn't able to be activated with the MVNO I originally wanted to use, but worked with another. If ANY information at all could be given about that, like literally just saying a phone is likely to work with X carrier not that it absolutely will, would be helpful. I understand that there may be some legal ramifications there but I think if done correctly they could pull it off without trouble on their side.

Anyways, Swappa is great, use it!

I've used Swappa for a couple sales. Their process to get listed is a little thorough. If you miss the slightest thing, it will delay the process and you'll have to go back and forth with their customer service team. None of that is why I'm leaving this review.

I'm leaving this review because their customer service team is absolutely atrocious. In particular, I spoke with a Jon. He thought it was the right thing to do to cop an attitude over an email in regards to my frustration with non-direct instructions on what needed to be done to get a listing approved. I proceeded to respond back matching his tone. Then, after he antogonized, I snapped and requested being passed to a manager (Lucas). Lucas proceeded to contradict himself with every word as he said I was the one at fault here, not his terrible team member. So, with that said, I will never use this terrible company again.

I was a user of swappa for about three years, there were good and bad experiences. Unfortunately, the bad outweighed the good in my case. Over 1 year ago I had a falling out with a seller who shipped my phone to the wrong address ( I haven't been compensated for that $270 phone to this day) and because of that falling out my account was banned. I created an account about a week later and I was allowed to use swappa for over a year without issues until about one month ago when a seller provided a nonexistent tracking number for me and eventually went unresponsive. I brought up the issue to Swappa professionally without any hostility of any sort and they responded to me and told me to check with the seller again and if he doesn't respond then my only option would be to file a paypal claim. In other words they weren't taking any responsibility for what the seller did to me. When I returned to check on the progress of my sale I realized that they banned my new account and the account I had that was linked to my paypal account. When I asked what caused my accounts to be banned they said it was because of the issue I had with the other seller over a year ago. I had 5 active sales at the time and when I asked mr. "Lucas F" through Email how can I access the tracking numbers for my active sales my emails were ignored. The level of unprofessionalism and pettiness displayed the this company and their staff is beyond me. I Now use Ebay and I must say that they are a much more professional company than swappa and they actually care about their customers. If you value your hard earned money then stay away from this company.

Swappa may be great if you don't run into an issue, but they are basically useless if something happens. From my experience they take the buyers side or no side in any disagreement. I bought a phone and after a couple days the screen died on it I sent the phone back as per the buyers instructions. Then the buyer starts saying I broke the screen. I had previously asked if there was any proof other than the original picture I sent that the buyer wanted and they said nothing. Swappa also did not interject anything to help make sure that I was protected as a buyer. Then upon the phone arriving oh look at all these new cracks and now they won't refund my money. Needless to say Swappa took no responsibility and just told me to contact paypal and the shipper and everyone but them for help.

I would be very careful buying a phone off of here. If you look at all the 5 star reviews its basically all people that never had a problem or didn't actually have to deal with swappa directly

It would take me quite a long time to point to every detail -- my phone was sold unlocked and although to me it was, it was a dual band phone and the buyer had trouble immediately connecting. We tried everything and the buyer seemed trustworthy.
It was baffling from start to finish. The buyer was offered a refund but then put in a dispute with PayPal but of course, he was refunded and hasn't sent the merchandise back. I have asked Joshua at swappa over and over to connect with this buyer and he completely ignores my communication. I would never use this site again.