SwappaReviews 3,174

Very unhappy with Best Price Gadgets and how the situation was handled. Phone was NOT in mint condition and didn't come with a working charger like stated on the original listing. Also, came in padded envelope and had scratches on screen. Issues with tracking since it was dropped in dropbox. When bringing it up to seller, seller didn't listen and refused to issue refund over $15. Very unhappy, wouldn't recommend. Swappa customer service took down my rating because the buyer complained. I am absolutely done with Swappa, was referred by a friend whom will also no longer be shopping. If my rating is taken down there, I am going to find as many websites to get the word out not for my benefit, but to warn others that Swappa doesn't have your back. I got scammed to say the least. Shame on my for not going through eBay.

I sold a phone and the transaction went smoothly. Shipped it out and buyer received it. Buyer made a comment saying that it was received exactly how I advertised it and that he was able to activate it on his network without any issues. Fast forward 30 plus days and he makes a comment on the listing stating that the screen had fallen off. Ok. My thought is it is over 30 days and the transaction was done and you stated it was working for you. I wait to see what Swappa will say and then a few days later, they tell him to file a dispute for a refund. What? I comment and they say that I never responded and I explained why. So if you sell a phone on this site, you are expected to provide service to the buyer regardless of how long it has been. I have never heard of anything like this. There is nothing on the website that says this by the way. You're expected to talk to the seller in the beginning until the device is in their hands and confirmed working, which I did. There is a comment from them on this very site stating that. So I followed there rules and they still told the guy to file a dispute with Paypal. Even though it is clear by simply reading his comments that the phone broke while he was using it. Not before.

I'm obviously never using this site again and will make sure no one else that I know uses it either.

Swappa is trying to create a quick and easy way to sell and purchase used devices and phones. Someone mentioned this website to me about a year ago, but I couldn't decide on what phone I wanted when my yearly upgrade time came. I didn't want to trade in my Galaxy S7 as I wanted to keep it as a car diagnostic tool that stays in my vehicle.

If I were to purchase the phone on a contract through AT&T it would cost me a total of $915, but I went through Swappa and bought a mint condition phone for $550. Of course it doesn't come in a nice box or with brand new accessories, but that's fine because I use my own headphones and cables and don't usually like the packaged stuff.

The seller I purchased from said the device was in mint condition and it was. The S9+ came in a case with a screen protector, wrapped in a bubble wrap envelope folder over itself inside of a USPS box. I purchased on a Sunday, he shipped on Monday, and I had my device by the afternoon on Thursday.

I backed up my old phone, transferred my data to the new phone, popped in my SIM card, and AT&T recognized my device. I have full functionality including Wi-Fi calling and texting. I never went into a store or called anyone to get my device working. It was great!

I saved over $350 for what is essentially a brand new phone and couldn't feel better about it.

We've purchased now a couple of times from Swappa and can't be more happy to have had dealt with the sellers on this site! We found out about Swappa from my brother who has had great experiences as well. I highly recommend Swappa to purchase with confidence used items in excellent to fair condition (you choose the condition you would be happy with) and you get exactly what you ordered from experienced power sellers with great customer service!

I sold a phone as described in "good" condition and uploaded photos based on Swappa's guidelines. The seller received it in a timely manner and a day later demanded a refund and posted pictures of a device that did not match the quality of the phone I sent. The he issued a debt collection through paypal. Swappa told me to accept the return, which may very well not be mine simply based on the photos they provided. This is contradictory because they allowed my device to be listed, but would not
Permit the buyer to list the phone on their site if he tries to sell it in "good" condition. Very deceitful and unprofessional of Swappa.

I am in the process of replacing three family cell phones I originally bought new on Swappa almost five years ago. Just bought the first new replacement and figure I saved about $320. One down, two more to go. Before it's all over I will save almost $1,000 by buying my three family cell phones on Swappa. And, as a side benefit, by activating our Swappa phones with our cell phone service provider, I don't have to commit our family to that service provider's multi-year contract in order to get a discount. Overall, that's a pretty good deal for a little on line work! Maybe I've been lucky, but so far I purchased four new phones on Swappa without an issue.

I sold a phone on Swappa in September 2018. Shortly after the sale, the buyer demanded a refund and claimed that the phone was lost or stolen. Like most similar sites, Swappa checks phones to ensure they are whitelisted and available to activate before sale. Swappa provided NO support in communicating this to the buyer, and left me to spend hours on the phone and email over a period of weeks finding independent confirmation that the phone was not lost or stolen and that it was unlocked and ready to activate. I expended far more in time and energy doing that than what the phone was worth. Find another site to sell your phone that will provide actual support instead of throwing you to the unscrupulous dogs.

A site that specifically states that each and every single one of their products has been vetted and met their criteria for sale, I was surprised to receive a product that does not in any way, shape or form meet up with what was listed on their website. And upon seeking further assistance from their "help"@swappa. Com, lol, I was met with a staff member that basically offered me nothing but excuses and poor attempts at trying to shy away from resolving my issue and here I am, still waiting for a resolution. So anyone hoping to make a purchase using their site, hope everything goes exactly as it should because if it doesn't, you're on your own. If you think the staff will be able to help, you are fooling yourself.