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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Kansas
1 review
0 helpful votes
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Shipped right away, received in perfect condition per the listing. Would recommend and buy again. Thanks for the great phone!

Date of experience: May 22, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Missouri
1 review
0 helpful votes
Follow Aubrey H.
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My wife had been telling me our college son (21) needed a new cell phone. In turn, I now have to purchase a new iPhone for $1,000 plus, then hand down my used phone to our son. So, I performed a search on Google for sites that sell used iPhones. Low and behold, I found Swappa. I looked at the website carefully over several days as I was skeptical and did not know you could just purchase a mint condition iPhone for the price I did. Selected the iPhone I wanted/needed, set up my paypal account and made the purchase with the seller. The phone was supposed to be delivered on Monday, but arrived early on Saturday. A quick inspection and set up and I went to Swappa and completed my sale with a positive comment to the seller. Both my son and I are very happy. He got a mint condition iPhone and I saved about $800.00. What a day.

Date of experience: May 21, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

North Dakota
1 review
0 helpful votes
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From start to finish, everything felt safe, speedy, and secure. Would and will recommend to anyone looking for a new or used phone.

Date of experience: May 21, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Georgia
1 review
0 helpful votes
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I like to wait a year and buy the next to latest generation phone. I pay half of what a new one costs and then resell my older phone by one generation and it costs me about 100-150$ a year to keep up with more current phones. Much better than shelling out 800-1000 for a new one and keeping it for 5 years. I have had good luck with getting phones that work as advertised. Give it a try and you'll be pleasantly surprised.

Date of experience: May 18, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Colorado
1 review
0 helpful votes
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If your looking to buy a like new or used phone, tablet, or computer without having to break the bank, look no further than Swappa! I recently purchased the Huawei Mate 20 X on this site, and I have to say I am very pleased that I chose Swappa over Amazon or Ebay.

For first time buyers like myself, it was quite reassuring that all sellers are required to list verification photos of the items they're selling, so what you see is what you get (https://swappa.com/blog/what-is-a-verification-photo/). Additionally, sellers must make sure that the phone is ready for activation, meaning that the phone isn't reported as lost or stolen (https://swappa.com/faq/esn). On top of that, Swappa has a team of moderators that ensure that there's no manipulation or shady tricks happening with the verification photos or the ESN. The best part is that you can easily communicate with the seller for additional photos, more detailed information about the product, and even negotiate for a better price!

It might seem like a lot to ask from a seller, but each of these features make buyers like me much more confident in the integrity of the seller and the product. You don't get ANY of these reassurances on sites like Amazon or Ebay, where you can be easily tricked into buying a counterfeit product, or just not getting what you paid for, and be left holding the bag when the seller disappears from the site, never to be heard from again.

Though its unfortunate I'm seeing so many posts hating on Swappa, I had no problems whatsoever. The seller was quick to respond to my questions, the purchase went smoothly, and I received my phone in a timely manner. I couldn't ask for any better!

Date of experience: May 14, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Georgia
1 review
0 helpful votes
Follow SIERRA W.
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I recently bought an Iphone 7 on this site and my experience was absolutely great. Luckily my seller was willing to talk to me and negotiate things with the phone. I love this site!

Date of experience: May 12, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Texas
1 review
0 helpful votes
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I did my research and was debating about selling my MacBook pro. I was hesitant because I have had bad experiences selling items on other sites. I highly recommend you give Swappa a try.

Date of experience: May 11, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

New Hampshire
1 review
0 helpful votes
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This tablet is immaculate! If I didn't know it was pre-own, it would be hard to prove it wasn't! This made my first Swappa buy a joy! Your photos were great and you have renewed my faith in buying used electronics on-line. Thanks!

Date of experience: May 10, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Canada
2 reviews
0 helpful votes
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Smooth transaction from A to Z. Fast payment, secure and almost no risk is involved.
To sell or buy electronics, Swappa is the best place, IMHO.

Date of experience: May 9, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Indiana
1 review
0 helpful votes
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Thank You
May 10, 2019

Well I have sold 1 thing and brought 3 things and right now those 3 things are the best purchases that I have made yet! I heard of this site through a friend and I'm glad I was told about it! Willing to make a another purchase on this site!

Date of experience: May 9, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

New Jersey
1 review
0 helpful votes
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Excellent
May 10, 2019

I loved the experience. My listing was sold in couple of days and i end up having more profit and less fees.

Date of experience: May 9, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Texas
1 review
1 helpful vote
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A seller will post something say a phone for 490 and you only have 450 they act like they can bargain with you the sellers are money hungry they have multiple listings but can bargain for one device!

Date of experience: May 8, 2019
Brynn A. — Swappa Rep
over a year old

Hi Destiny, Swappa is a marketplace where people can set their own price. Since we have dozens of phone listings, you should be able to find a phone that's in the price range you were hoping for - plus our fees are lower than other marketplaces so you really get the best deal when you use Swappa.

California
1 review
0 helpful votes
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So far, So good.
May 7, 2019

Received the phone quickly. I bought this phone for my Grandson. I didn't want to spend a lot on a phone for a 16 year old. I had read reviews for swappa and it was positive for the most part. The phone was very easy to set up and my Grandson is very happy with it. Hoping it will last him for a while. The phone looks perfect. No scratches.

Date of experience: May 6, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

New Mexico
1 review
0 helpful votes
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I've sold a few items here, have not had any problems. Easy to list items and if you have to edit, it's very easy.

Date of experience: May 4, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Mozambique
2 reviews
3 helpful votes
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Swappa is a very reliable website for someone who wants a smartphone, camera, laptop basically any electronic device for a fraction, the transactions are smooth and the sellers are honest, I highly recommend this website.

Date of experience: April 27, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Maryland
1 review
0 helpful votes
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Better, Faster, Safer
April 20, 2019

I'm not on here a lot, I was just looking for a new phone somewhere I wouldn't need to fork over a grand. The verification process everyone goes through to make sure you're not paying for an empty box or faking payment is appreciated, especially after some of the crap I've gone through on other sites *coughebaycough*. All of my transactions have been prompt, and exactly as advertised.

Date of experience: April 19, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Montana
1 review
0 helpful votes
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I ordered a used phone, came fast and described accurately. Unfortunately the phone itself had a hardware flaw I wasn't aware of until I received it. The refund/return process was handled immediately with swappa being the intermediary. The whole experience was easy and worked exactly the way I would hope honest businesses would be run. I would use again and would not hesitate to recommend to others.

Date of experience: April 19, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

GB
1 review
0 helpful votes
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This is the second iPhone I purchased on Swappa and both sales were with great people. Swappa is really a great place to buy and sell 'gently used' electronics!

Date of experience: April 14, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Utah
1 review
3 helpful votes
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Stay away from them
April 12, 2019

Today i made my first purchase on swappa. After the payment, my account suddenly became inactive, and more than that - my paypal funds aint refunded, and they're not replying on my emails. Beware!

Date of experience: April 12, 2019
Brynn A. — Swappa Rep
over a year old

Marlin, due to previous fraud activity on your account, you cannot use our service.We expect the seller to promptly provide a refund.

Oregon
1 review
2 helpful votes
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I like the fact that swappa is so good with having pictures of the actual product your buying, they give you 30 day money back guarantee, all shipments come with tracking and insurance.

If item or items don't come out as described when you receive the product you can file a claim.

I have only had one one bad buy and I knew it was a possibility with the Google Nexus 5x phone. Don't know why I bought it since I had one with boot loop(which it's known for).

Date of experience: April 9, 2019
Brynn A. — Swappa Rep
over a year old

Welcome to Swappa and thanks for the review!

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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