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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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New Jersey
1 review
1 helpful vote
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Easiest Way
June 23, 2019

I thought this site was so much better than others. Fast and efficient and convenient. I will be using it in the future

Date of experience: June 22, 2019
Florida
1 review
1 helpful vote
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Brst way to buy
June 22, 2019

Have bought 5 phones over the last 4 years on Swappa. Every seller sent quickly and phones were exactly as described.
Won't buy any other way.

Date of experience: June 20, 2019
Maine
1 review
1 helpful vote
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5 star website for purchasing and selling latest New or used electronics! Great prices and amazing customer service!

Date of experience: June 20, 2019
Rhode Island
1 review
1 helpful vote
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Good experience
June 22, 2019

I had a great experience using Swappa; I chose them versus eBay / Craigslist / Facebook Marketplace because they were specifically for tech and verify IMEI, etc. I was able to get a phone to replace one that bricked itself on me and I was confident during the process, as well as after when I followed the checklist they provide for evaluating a used phone. I would definitely purchase on Swappa again.

Date of experience: June 19, 2019
California
1 review
1 helpful vote
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All items have been received in excellent condition exactly as described and photographed by the Seller. Many thanks and highly recommend to all future buyers.

Date of experience: June 18, 2019
California
1 review
1 helpful vote
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Easy fast process
June 17, 2019

Bought an iPhone 7 Plus. Found it the cheapest on Swappa. Phone was in excellent condition and was delivered quickly after purchase. I would recommend this site and will use it again in the future. Very satisfied customer

Date of experience: June 15, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Wisconsin
1 review
1 helpful vote
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Paypal created a double order. Swappa staff was extremely fast at correcting the issue (cancellation and refund for one of the orders). Literally within minutes (on a Saturday, nonetheless) my double order was voided and the refund was processed. Amazing! First time Swappa user and I'm more than pleased! This site definitely has my business for future purchases. Thanks!

Date of experience: June 15, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Illinois
1 review
1 helpful vote
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I was a bit hesitant about purchasing a used phone online, but Swappa's return policy and checkout via PayPal make this almost as easy as purchasing a new product. The Swappa customer service is also top notch. I somehow managed to put in the incorrect shipping address in PayPal and the Swappa staff responded almost immediately to help me sort it out. I will definitely be buying from Swappa again and will recommend this to my friends and family.

Date of experience: June 15, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

New York
1 review
1 helpful vote
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Great place to buy used and reconditioned phones. They really stand behind their product and are very responsive to questions for assistance. I had an issue with a phone I received and they were there 100% with me. I have bought a few phones on the site and would not hesitate to recommend them.

Date of experience: June 11, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

North Carolina
2 reviews
0 helpful votes
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The restrictions are more onerous than other sites, it's better, since a human actually checks the condition of the phone in the pictures before allowing it to be listed for sale.

Date of experience: June 7, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Bahrain
1 review
0 helpful votes
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Excellent
June 3, 2019

I love using swappa. We can meet actual seller less spammers the items are described as is pictures are of actual items. Better then other online stores. Thank you. Appreciated.

Date of experience: June 1, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Florida
1 review
0 helpful votes
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Phone purchase
June 2, 2019

Extremely pleased with the purchase! Excellent customer service and the phone was delivered without incident when promised. Will share with my friends who may be interested in purchasing another phone. Highly recommended.

Date of experience: May 31, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Illinois
1 review
0 helpful votes
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Simple, quick and easy. The dealer was certified and the shipping was quick, I purchased my item and it was delivered the next day.

Date of experience: May 30, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Virginia
2 reviews
1 helpful vote
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***Buyer Beware***
May 27, 2019

Swappa protects it's sellers not buyers. I purchased an iPhone from Swappa, a site that is supposed to be a "safe" place to purchase used devices. I was unable to activate the phone I received and the seller did not resolve the issue. Swappa asked the seller to resolve the matter, and when he did not Swappa asked me to send the iPhone back to the seller and once received the seller would process a refund. This is the same seller/person who fraudulently sold me an iPhone that could not be activated. I have filed a claim with PayPal and I am still awaiting a refund.

Date of experience: May 26, 2019
Brynn A. — Swappa Rep
over a year old

Hi Joe, in uncommon cases like this, you are eligible for a full refund. We partner with PayPal for this reason - to protect our buyers and our sellers. Sometimes this process can take time, and our support team is there to help you with every step along the way.

Ecuador
1 review
0 helpful votes
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First time order
May 26, 2019

Bought a note 9 mint at a great price, fast shipping, great communication with seller, will buy again

Date of experience: May 25, 2019
Brynn A. — Swappa Rep
over a year old

Welcome to the Swappa community!

Wisconsin
1 review
0 helpful votes
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Swappa's cool
May 25, 2019

Efficient, effective and very easy to use. I only use Swappa when I want to SELL an electronic item. Thanks for a great experience!

Date of experience: May 24, 2019
Brynn A. — Swappa Rep
over a year old

Thank you for using Swappa!

North Carolina
1 review
0 helpful votes
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Safe & Easy
May 24, 2019

While it is impossible to avoid fraudsters online, Swappa does a great job of prevention through seller and purchaser identity validation. I've sold two MacBooks, two phones and an iPad on the website over the last two years. Each time they have sold at a fair price within 48 hours. While I don't have any experience purchasing anything, I highly recommend this site for selling tech.

Date of experience: May 23, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

Arizona
4 reviews
4 helpful votes
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They don't vet sellers, and don't seem helpful in dealing with the fraudulent ones. My account was closed for having a seller send me the wrong phone, blame me for ordering it, and ignore my requests for refund for a month until I disputed the transaction with PayPal. I asked swappa to discuss proper listing practices with the seller, and expressed relief to finally be done dealing with the as[s]hole. Without warning or explanation, the next time I went to look for the phone I need, I couldn't log in. Email response was dismissive, only saying that I was no longer allowed to use the site. Two more days of requesting information finally got an explanation, but still no concern for my experience with the fraudulent seller, or opportunity to find the phone I was looking for. So, understandably upset from my experience, I'm a jerk? And the jerk that sent me the wrong phone and screwed me around with my refund presumably gets not even a warning to properly list items in the future! And you pretended to be so helpful earlier, commenting privately on my review, acting like you wanted to help me resolve this... But now that you know who I am, a frustrated customer who, dispite my experience, actually came back to try and spend my money with you again, you're right back to dismissing me completely. It's no wonder I'm dissatisfied...

Date of experience: May 23, 2019
Brynn A. — Swappa Rep
over a year old

Justin, ​ due to your actions on Swappa, you are no longer able to use our service. We have a strict "no jerks" policy and profanity is not helpful or tolerated on Swappa. We show your latest purchase has been refunded.

California
1 review
0 helpful votes
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The Samsung s8 that I bought is exactly what they said it would be. In mint condition and I love it! Swappa is the bomb!

Date of experience: May 23, 2019
Virginia
1 review
0 helpful votes
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Outstanding purchase from start to finish. Received in lightening fast time. Item was it fabulous condition. Only had to insert SIM card and back on Verizon Wireless again. Will continue to use this site and recommend to others.

Date of experience: May 22, 2019
Brynn A. — Swappa Rep
over a year old

Thanks for using Swappa!

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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