SwappaReviews 3,174

The worst site ever! I paid for 2 item and I did not receive my orders, it's five days till now, and i do not know why, my whole life since that is about calling customer service for fedex and usps, and waiting for hours at usps and fedex branches, the finally tonight I stayed to 2 am waiting.and Sawappa customer sevice keep asking me to wait no one help me to receive or to get my money back. When I contacted the customer service they do not protect their client and send me a link for paypal to start a dispute!

Was trying to sell a mint-condition Google Pixel 3XL. My previous experience was on eBay but I figured I'd give Swappa a shot. Uploaded a picture of the front. They asked for pictures of all sides. Uploaded pictures of all sides. Was told that the entire phone wasn't visible. A lie - every millimeter of that phone was visible in those pictures. Lots of hassle, nothing to show for it. I understand the need to protect buyers but if you don't have common sense you won't stay in business. I'm heading off to list the phone on eBay and I have no plans to try to sell on Swappa ever again.

Buyer be aware. Do not do business with Swappa or Networkstore. They don't care about their customers and will charge a cancellation fee for absolutely nothing. They sell phones they don't know anything about them or it's proceedings. When I questioned them about this and did not get a answer, I asked to cancel the order and they still charged me 3% as a cancellation fee! I can't believe Swappa let's this sort of thing go on. I though Swappa was a trustworthy place to buy devices. Absolutely the most negative experience a customer can have. I will make sure never to shop here again and let everyone know my experience.

Do not recommend
I bought an ipad from Sellword LLC
One of their top sellers and the ipad shut down after only 20 minutes
I fully charged it and kept trying it kept dying the seller agreed to send me a return label but i still has to drive to usps to drop it off then i sent it back and i left the seller a thumbs down feedback the sellers asked me to change it "asap"
And i refused because it was my honest feedback so he turned soar and hostile he said he won't refund me and it could take up to a month i aSksd for swappa staff help and all they did was take their top sellers side so all swappa can do is to recommend that i open a paypal
Case because swappa although had a rule of sellers not selling battery defective items they still do and obviously they do not uphold their standards or do anything to help so now after two weeks i am still waiting for paypal to step on and help if it wasn't for paypal they would steal my money
Very disappointed and will not recommend this place to anyone

Bought 4 phones from swappa all as described all work great easy to change over came quickly all work great great site great prices easy to use

I've had a number of great experiences with swappa as well as a number of terrible ones, overall its an okay site, However, they claim that they don't allow junk to be posted yet still there are numerous phones listed in "good" conditions with heavy screen burn, dots on the screens and heavy scratching and it gets frustrating when you're looking for a phone to purchase and when you click on phone listed in good condition you end up realizing that they all have screen burn, a dot on the lcd or heavy scratching to name a few. Perhaps y'all should create a new site specifically for those pretty much broken phones to be sold because its really not a good look for swappa.