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Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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The concept is great, move the 'moderated forum' experience to a functional/searchable/verifiable website format.
The website enforces a basic set of requirements to ensure that every device listed is accurately described. Whether it is scratched, dinged, or perfect - sellers give ample information and photographs so that buyers know exactly what they are buying.
Best part, they charge a flat $10 fee (to the seller) and all prices listed include shipping. No calculating 'percentage fees' or getting slammed with hidden taxes (if there is applicable tax it is clearly shown along with the listed price).
I've purchased and sold a handful of devices and have always had a good experience - even when someone tried to scam me (the day after I paid, a moderator flagged the device with a 'bad esn' and notified me to cancel payment with Paypal).
I have just purchased my third iPhone from Swappa. I've used a different seller each time but I have been extremely pleased with the service and communication from each of them. If you need a smart phone, do not hesitate to buy from this site.
Using swappa I had a great experience, I got an incredible phone for pretty cheap. Shipping was fast and buying was easy.
It's freaking awesome. Experience wasn't ideal but that was the seller's fault not Swappa's. My my transaction didn't work out and I had to send the phone back out but Swappa even refunded the their $10 fee. There isn't a single used phone website that is completely safe to buy from, but this one is most definitely the best and most secure one out there.
This was my first time to use Swappa and the experience was great! I was able to select and purchase a device with high hopes that all would go well because of the assurances Swappa provides for clean MEID and accurate description of the device. The seller did a great job and I am very satisfied.
I found Swappa by accident after browsing Ebay for weeks to find a deal on the new iphone 6s plus. After a quick review search of Swappa on google, I was be able to find the deal that I couldn't find on Ebay.
I received my phone very quickly from the seller and couldn't be happier. The transaction was smooth and I feel I'm already addicted.
It was so easy to do this purchase. And it is such a more comfortable experience than going through eBay or even Amazon. You know exactly what to expect.
My cell phone was stolen just before a holiday trip, so I needed a replacement fast. I learned about Swappa from a work colleague who had a successful experience. I wasn't disappointed. The site offers pics of the product along with ratings from both previous consumers and from the managers of the website to help guide the customer's decision. Vendors are vetted, rates are competitive. The sale was quick and easy, and the product was received exactly as described. I will never again buy a phone anywhere else.
Heard of Swappa from some CS engineering undergrads who recommended it.
I found a trusted seller and saved over $200 from common selling price for a like new smartphone.
Sale was smooth, no surprises.
Swappa has developed a system that maximizes the likelihood of a positive outcome and minimizes the chances for fraud.
I will use Swappa again.
The format of the site is great. I had been watching Ebay for the phones I wanted and kept getting outbid. I found both of them on Swappa and purchased them immediately.
Shipping is also included in the price, although it is left up to the seller who to ship with. Unfortunately this means you might be waiting twice as long for the USPS to finally get it to you as opposed to the more efficient UPS or FedEx.
I did have a problem with a blanket recommendation by Swappa to remove the SIM card. Even though some carriers store account information on them, many do not. In this case I was able to activate the phone, because the carrier doesn't use the SIM for anything but 4G access. In the end, the seller has a useless SIM card and I'm waiting for a new one.
I would recommend the site to anybody looking to buy a used phone.
Transaction was smooth and in order, I made payment on 19th and got my phone delivered to me on 23rd of January. No complaint.
Being a constant user of Ebay, I was getting frustrated with not finding the best deals. The communication on Swappa was quick with both my first two transactions. Both sellers responded within 10 minutes! Both shipped quick and gave better deals here than on Ebay. Love the personal feel.
Provide a unique way to interact with trustworthy sellers and buyers,
AAA+++. The phone I bought on Swappa was truly in mint condition! Looks brand new. Packaged perfectly with all of the original accessories. Very fast shipping. Great doing business with you. Gotta luv Swappa!
I was a little skeptical at first. But the assurance that they will not allow phones that can't be activated by the buyer and required PayPal verification made me feel better about it. I've purchased 1 phone. The transaction was flawless. The shipping was within hours of my purchase... the phone was exactly what I expected it to be. I look forward to selling the phone that I replaced on Swappa soon.
I really enjoyed the overall user experience. I've only one suggestion, anyway to notify the buyer that package delivery requires authorized signature.
This was my first purchase with Swappa and really happy with the approval process. IMSI verification and low transaction fee gives confidence to do business with Swappa again and again.
If you need a quick place to phone shop, this is the site. Easy to navigate, signup, user friendly, and informative.
Purchased an iphone 6s (my second on swappa). As soon as I completed, I relaized this was not the color my teen daughter wanted. Seller and swappa were swipt in cancelling the order and refunding. I will be a repeat customer (in fact just got the replacement -- the right color this time).
This isn't eBay or Craigslist. You know what your getting here. Open fourm for negotiating, and your guaranteed to get a great price. Also as a seller, no bs eBay fees.
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members