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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Idaho
1 review
0 helpful votes
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Success!
February 3, 2016

Using Swappa is so easy, and the 2 iphones I have purchased were in very good condition. They make sure everyone is happy with the sale and purchase.
Thank you!

Date of experience: February 2, 2016
New York
1 review
0 helpful votes
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Love Swappa
February 3, 2016

If you need a decently priced phone this is the place to go!. Its quick and easy and I had my phone within 2 days.

Date of experience: February 2, 2016
Florida
1 review
0 helpful votes
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I will recommend Swappa to friends now who are looking to buy phones. Easy to use and all the communication and notifications are great to have. Device subscriptions are an extra bonus that I love. Pay for the phone and receive it quickly. Easy and smooth transaction.

Date of experience: February 2, 2016
Ohio
1 review
0 helpful votes
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I had never purchased a used phone from other websites as I was always hesitant on what condition I would receive the phone in. With Swappa I felt comfortable that what I saw online is what I would end up receiving and that was exactly the case when I purchased my phone through it. I ended up getting the phone I wanted for a great price and am thoroughly satisfied withe my experience!

Date of experience: February 2, 2016
New York
1 review
1 helpful vote
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Don't buy phones off eBay!
February 2, 2016

Swappa's 1000 times better than ebay trust me you'll save a lot more.

Date of experience: February 1, 2016
Mississippi
1 review
1 helpful vote
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Great experience for a first timer
February 2, 2016

Never used this site before, but my friend and brother-in-law recommended it. Great experience. I will be back here the next time I need to buy a phone!

Date of experience: February 1, 2016
New Mexico
1 review
0 helpful votes
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Best way to buy a phone!
February 2, 2016

Site is fantastic, simple to search for exactly what I needed. Customers have rating systems to look at to select sellers. Swappa was recommended to me by a cell phone repair shop when I went in to buy a phone. I will definitely return to Swappa in the future and have already recommended it to several people. Keep up the good work.

Date of experience: February 1, 2016
Arizona
2 reviews
7 helpful votes
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This one was a good sale
January 31, 2016

I purchased a total of Five phones First no a good seller but still selling. Swappa does not follow there policys for sellers. Second got taken for $100.00 Third one seller sold then cancelled sale 4Th good sale 5TH good sale.

Date of experience: January 31, 2016
California
1 review
0 helpful votes
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Purchased a phone from a seller on Swappa. Love the phone, it came in 4 days and I got a great deal. Will look to sell and buy on Swappa again. Thanks Swappa.

Date of experience: January 31, 2016
Ohio
1 review
0 helpful votes
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Got what I expected
January 31, 2016

Site worked well... good communication from the seller... got what I wanted

Date of experience: January 30, 2016
Tennessee
1 review
0 helpful votes
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Used Moto X purchase.
January 30, 2016

Had a great experience with this seller. I was given shipping information quickly and the packaging was secure and ample. The phone I received was in good condition and exactly as advertised. I would highly recommend this seller and swappa to others.

Date of experience: January 30, 2016
New Hampshire
1 review
0 helpful votes
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Beats dealing with ebay
January 30, 2016

Have purchased multiple phones from swappa, all have arrived as described. Very easy process, and great prices!

Date of experience: January 30, 2016
Canada
8 reviews
3 helpful votes
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Bought a Nexus 5
January 30, 2016

Arrived fast and in perfect coniditon. Really like that Swappa verifies the seller, will be using it for all future phone sales/purchases

Date of experience: January 30, 2016
Germany
1 review
0 helpful votes
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Best Site to Buy Phones!
January 30, 2016

This is hands down the best site to buy phones other people are selling. Buying used phones online can be a scary process but you can have an ease of mind with Swappa. They make sure the phone is has a clean ESN and is in good condition before being posted. Then they have someone oversea the sale until the phone is received and activated by the buyer. Definitely will be doing future business with them!

Date of experience: January 30, 2016
Texas
1 review
0 helpful votes
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Top notch site, top notch sellers!
January 30, 2016

I bought a Nexus 5 from Paul V. It arrived very fast and in excellent condition as accurately described in his listing. The Swappa experience made it very easy to purchase and I wouldn't hesitate to use their website again.

Date of experience: January 29, 2016
Georgia
1 review
0 helpful votes
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Unlike having to sift through a ton of phones on EBay, often with high priced cracked screen phones (or poor condition phones with stock photos instead of the actual item bought) on Swappa.com the phones sold here have clear pictures of WHAT you are ACTUALLY buying. And you can communicate with the seller before buying. Also you can get a great deal on a decent phone for a lot less than what's offered elsewhere. I highly recommend Swappa.com and enjoying my new phone!

Date of experience: January 29, 2016
Mexico
1 review
1 helpful vote
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Buying from swappa
January 30, 2016

10* experience [4 buys $2000.+]... now... i sell on the internet... people do not read the descriptions... they do not ask questions... only can you drop the price... an sometimes it's like pulling teeth to get the seller to respond... read--heed--befor you spend

Date of experience: January 29, 2016
California
1 review
0 helpful votes
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Moto 360 perfect transaction
January 30, 2016

I purchased a Moto 360 from swappa and received the watch in 3 days in perfect condition just as the seller described

Date of experience: January 29, 2016
Pennsylvania
1 review
0 helpful votes
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LG G4
January 29, 2016

Great experience through out the entire process. Item as good or better than described and quick shipping with lots of emails about the transaction including tracking number. A+

Date of experience: January 28, 2016
California
1 review
0 helpful votes
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Swappa++
January 29, 2016

I have used Swappa.com multiple times for buying and selling phones, they are a great service that more people should know about. Thank you!

Date of experience: January 28, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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