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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Using Swappa is so easy, and the 2 iphones I have purchased were in very good condition. They make sure everyone is happy with the sale and purchase.
Thank you!
If you need a decently priced phone this is the place to go!. Its quick and easy and I had my phone within 2 days.
I will recommend Swappa to friends now who are looking to buy phones. Easy to use and all the communication and notifications are great to have. Device subscriptions are an extra bonus that I love. Pay for the phone and receive it quickly. Easy and smooth transaction.
I had never purchased a used phone from other websites as I was always hesitant on what condition I would receive the phone in. With Swappa I felt comfortable that what I saw online is what I would end up receiving and that was exactly the case when I purchased my phone through it. I ended up getting the phone I wanted for a great price and am thoroughly satisfied withe my experience!
Swappa's 1000 times better than ebay trust me you'll save a lot more.
Never used this site before, but my friend and brother-in-law recommended it. Great experience. I will be back here the next time I need to buy a phone!
Site is fantastic, simple to search for exactly what I needed. Customers have rating systems to look at to select sellers. Swappa was recommended to me by a cell phone repair shop when I went in to buy a phone. I will definitely return to Swappa in the future and have already recommended it to several people. Keep up the good work.
I purchased a total of Five phones First no a good seller but still selling. Swappa does not follow there policys for sellers. Second got taken for $100.00 Third one seller sold then cancelled sale 4Th good sale 5TH good sale.
Purchased a phone from a seller on Swappa. Love the phone, it came in 4 days and I got a great deal. Will look to sell and buy on Swappa again. Thanks Swappa.
Site worked well... good communication from the seller... got what I wanted
Had a great experience with this seller. I was given shipping information quickly and the packaging was secure and ample. The phone I received was in good condition and exactly as advertised. I would highly recommend this seller and swappa to others.
Have purchased multiple phones from swappa, all have arrived as described. Very easy process, and great prices!
Arrived fast and in perfect coniditon. Really like that Swappa verifies the seller, will be using it for all future phone sales/purchases
This is hands down the best site to buy phones other people are selling. Buying used phones online can be a scary process but you can have an ease of mind with Swappa. They make sure the phone is has a clean ESN and is in good condition before being posted. Then they have someone oversea the sale until the phone is received and activated by the buyer. Definitely will be doing future business with them!
I bought a Nexus 5 from Paul V. It arrived very fast and in excellent condition as accurately described in his listing. The Swappa experience made it very easy to purchase and I wouldn't hesitate to use their website again.
Unlike having to sift through a ton of phones on EBay, often with high priced cracked screen phones (or poor condition phones with stock photos instead of the actual item bought) on Swappa.com the phones sold here have clear pictures of WHAT you are ACTUALLY buying. And you can communicate with the seller before buying. Also you can get a great deal on a decent phone for a lot less than what's offered elsewhere. I highly recommend Swappa.com and enjoying my new phone!
10* experience [4 buys $2000.+]... now... i sell on the internet... people do not read the descriptions... they do not ask questions... only can you drop the price... an sometimes it's like pulling teeth to get the seller to respond... read--heed--befor you spend
I purchased a Moto 360 from swappa and received the watch in 3 days in perfect condition just as the seller described
Great experience through out the entire process. Item as good or better than described and quick shipping with lots of emails about the transaction including tracking number. A+
I have used Swappa.com multiple times for buying and selling phones, they are a great service that more people should know about. Thank you!
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

