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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Washington
1 review
0 helpful votes
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Couldnt get any easier and better
February 23, 2016

This is the first time I shop at Swappa. I didnt know what to expect besides reading others reviews. I just dont know what I dont know. Could it be true that the people at Swappa are on my side to verify the sale items are not junk? (To make a long story short, I prefer to pay a ittle extra to make sure I get the right products. However, it does not always happen at other websites. There are some faults advertisements which discourage me to shop with them.) I fellowed the simple checklist at Swappa and my purchased item was in my hand 2 days later and complete the transaction. The checklist is a plus. What a service and a deal! Thank you so much for providing such a good place to shop. We will be back.

Date of experience: February 22, 2016
North Carolina
1 review
0 helpful votes
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So much better than I thought it'd be
February 22, 2016

I've sold phones on eBay before, but never quite understood their pricing. Swappa was so simple. I sold one phone and then immediately bought one as soon as I saw how easy and straightforward it is. I also appreciate how it makes the transaction feel much more transparent.

Date of experience: February 21, 2016
Virginia
1 review
0 helpful votes
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Another flawless transaction
February 22, 2016

I've been in the market for an upgrade to my Galaxy Nexus (released in 2011). I knew I didn't want to get another 2-year contract or pay monthly for my device. I was almost dead set on an LG G3, but the price wasn't dropping fast enough. I ended up finding a G2 for only $90 with a case and charger. I couldn't be happier with the ease of the transaction or with the performance of the device. Thanks, Swappa!

Date of experience: February 21, 2016
North Dakota
1 review
0 helpful votes
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I purchase all of my devices via swappa now. Why pay full retail when perfectly good devices are here! Every purchase I have ever made has been perfect as well as every sell. The data swappa provides in tabular/graph form helps to a great deal when analyzing a purchase or getting ready for a sale. Swappa provides excellent filtering and sorting specific to these types of devices, and is very simple and straightforward to navigate. The only thing I'd like to see is a method to auto-purchase a new listing when it comes on and meets certain criteria you define... That would be an awesome added feature from a user perspective.

Date of experience: February 21, 2016
Indiana
1 review
0 helpful votes
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Newbie and Pleased
February 22, 2016

First time using the site. Exactly what I was looking for. Transaction went very well and felt Swappa was coordinating as well. Would use this site again in the future.

Date of experience: February 21, 2016
New Jersey
1 review
0 helpful votes
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True to their word!
February 22, 2016

I bought a Droid Max ll thru Swappa after breaking my phone in the car door (!). Needles to say, I was a bit panicked as I use it for work. Once I found a product that fit my specifications, I put the order in and kept my fingers crossed that the buyer - and Swappa - would fulfill their end of the bargain. I am thrilled to say that both came through in spades. Swappa kept an eye on the progress of the sale, followed through with me after the sale, and the seller did everything that he said he would do- including shipping immediately and shipping a product that was in the perfect working order has it had been advertised. I have been singing Swappa's praises (as well as the sellers) and would not, for one second, hesitate to use Swappa again. I couldn't be happier!

Date of experience: February 21, 2016
Vermont
1 review
1 helpful vote
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Second great purchase!
February 22, 2016

Phone was as advertised, new with clear wrapper still installed. Seller shipped promptly and gave me a curtesy call once shipped. Thank you for a totally pleasing purchase experience and great phone! Two great purchases in three months. I will definately use Swappa again. I highly recommend Swappa!

Date of experience: February 20, 2016
New York
1 review
0 helpful votes
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Swappa is Amazing!
February 21, 2016

I got an LG G3 for $159 with an otter-box case and charger. That's pretty good in my opinion.

Great deals, no hassle.

Date of experience: February 20, 2016
California
1 review
0 helpful votes
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The Question!
February 21, 2016

The question is: Would I use Swappa again? No question! Unequivocally, yes!

Date of experience: February 20, 2016
Minnesota
1 review
0 helpful votes
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The way shopping through Swappa is very simple. We can negotiate the price with seller as many as we want. The communication is also very good between the three parties. We can keep track the delivery and confirm of receiving.

Date of experience: February 20, 2016
California
1 review
0 helpful votes
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Can't get any better than this!
February 21, 2016

Very good price, communication and items in basically mint condition

Date of experience: February 20, 2016
Washington
1 review
0 helpful votes
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Got a Good Deal on Swappa
February 21, 2016

Found the phone I was looking for in mint condition for a great price

Date of experience: February 20, 2016
Pennsylvania
1 review
0 helpful votes
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Cellphone marketplace
February 21, 2016

I didn't know what to do when I had to replace my stolen phone. I considered ebay and craigslist but didn't want to spend all of my time shopping around. I discovered Swappa and was thrilled that I could make this process virtually painless. The seller was great and easy to communicate with, the swappa staff are incredible helpful and the phone arrived after 4 days of completing the transaction. It wasn't overnight, but shipping costs were included in sales price which made everything that much easier. While I hope I won't need a new phone anytime soon- I'll definitely be heading back to Swappa.

Date of experience: February 20, 2016
New York
1 review
0 helpful votes
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Great site
February 21, 2016

Sold and bought new phone through the site, will use again

Date of experience: February 20, 2016
New York
1 review
0 helpful votes
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Great site
February 21, 2016

I've swapped devices a few times using Swappa and each time I have had a great experience. Easy to navigate, easy to filter items out to quickly find exactly what I am looking for.

Date of experience: February 20, 2016
California
1 review
0 helpful votes
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Easy peasy and excellent value
February 21, 2016

I've purchased a couple of phones on Swappa. In each case the transactions have been smooth and hassle-free, phones were exactly as described (if not better), and prices are great.

Date of experience: February 20, 2016
Virginia
1 review
0 helpful votes
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Fantastic!
February 21, 2016

Easy to use site, great options for devices! Definitely will be recommending this site to everyone!

Date of experience: February 20, 2016
New York
1 review
0 helpful votes
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I just finished purchasing an LG v10 on Swappa. It arrived quickly, well packaged and exactly as described (mint condition). Swappa is extremely easy to use and their support is prompt.

I look forward to doing more business on Swappa soon.

Date of experience: February 20, 2016
Tennessee
2 reviews
0 helpful votes
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Great site and Great staffs
February 21, 2016

This is the most reliable site that you can buy all of the new and preowned cell phones

Date of experience: February 20, 2016
Colorado
1 review
0 helpful votes
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Perfect and trustworthy seller. I would not hesitate to buy items from this Seler as per the descriptions on their listing. IPhone-5S condition exactly as decribed in listing and found it better than expected. Thank you again "cellphonezone88" This is the 1st time to use SWAPOA, I am extremely satisfied with my purchase. Will do more business on SWAPPA.

Date of experience: February 20, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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