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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Nigeria
2 reviews
1 helpful vote
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Great Deals, Great Service!
March 19, 2016

Shopping on Swappa is always a pleasure. The one time I had an issue with a seller, Swappa was quick to step in and resolve it and I got my money back from Paypal.
Keep up the good work Swappa team!

Date of experience: March 18, 2016
New Mexico
1 review
1 helpful vote
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Great Service
March 18, 2016

I have bought and sold on Swappa, easier than other online places to buy and sell.

Date of experience: March 17, 2016
Wisconsin
1 review
1 helpful vote
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2 thumbs up tto the Swappa staff
March 18, 2016

I completed my first 2 transaction with Swappa with 100% satisfaction... I will be spreading the word to all my friends about your site and what great service. I purchased a Kindle Fire and also a LG smart phone in 2 seperatate transactions that i give A+ 100% rateing

Date of experience: March 17, 2016
Florida
1 review
1 helpful vote
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Great service!
March 18, 2016

Swappa provides a great service and a more secure atmosphere than selling or buying on Craigslist.

Date of experience: March 17, 2016
Japan
1 review
0 helpful votes
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Best way to buy a phone
March 18, 2016

I have always been skeptical of purchasing electronics (particularly phones) online but I had to replace a phone and did not want to sign another 2 year contract. Swappa was recommended to me and I was not disappointed. Finding the phone I wanted and completing the purchase was fast and easy. Phone arrived 2 days later exactly as expected, in great condition. I will be a repeat customer.

Date of experience: March 17, 2016
North Carolina
1 review
0 helpful votes
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Smooth and pleasant transaction
March 18, 2016

I ordered a Samsung Galaxy S5 using Swappa.com. All help links were easily located on the site's first page. The transaction was smooth, the updates via email and tracking were very helpful. I love this site and their prices are the best.

Date of experience: March 17, 2016
Illinois
1 review
0 helpful votes
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I love swappa.com
March 18, 2016

This is my 2nd purchase from swappa.com and I highly recommend it to everyone. It's very easy to navigate and find what you need. The price is right plus it's guaranteed to work.

Date of experience: March 17, 2016
Missouri
1 review
0 helpful votes
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Great Service
March 18, 2016

Was very easy and the phone came very quickly like in a couple of days!

Great service

Date of experience: March 17, 2016
California
2 reviews
1 helpful vote
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Easy, Peasy.!
March 18, 2016

Very impressed again with Swappa.! My second phone purchase and all around good experience.
I'll keep checking back as new model come out.

Date of experience: March 17, 2016
Pennsylvania
1 review
0 helpful votes
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Great Experience
March 18, 2016

Purchased a new device listed as in mint condition and set at a low price; similar devices sold for at least $100 more than what I paid. Made the purchase, received the phone (looks brand new) within 2 days and so far I'm happy with this transaction. Have already recommended the site to others based on my experience. Just joined the site about a week ago so I was new to the process but everything worked out flawlessly.

Date of experience: March 17, 2016
Minnesota
1 review
0 helpful votes
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SWAPPA 5 star- SAFE way to buy!
March 18, 2016

No worrying about if the phone would work or if I'd get ripped off! Was sent to OPS 3 hrs after I ordered and arrived within 2 days! I recommend it t everyone I know!

Kevin R.

Date of experience: March 17, 2016
California
1 review
1 helpful vote
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Sooth process
March 18, 2016

This was a smooth process from beginning to end. I feel more confident in the device condition when buying from Swappa over eBay due to the strict guidelines Swappa has. I also love the straight forward rate for selling on Swappa!

Date of experience: March 17, 2016
California
1 review
0 helpful votes
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Swappa is absolutely fantastic I've bought my last 8 phones and tablets on the site and will never go back to eBay. It's also a great place to sell since it's flat fee + paypal.

If you are buying or selling a used phone/tablet or smartwatch, use Swappa.

Date of experience: March 16, 2016
Illinois
1 review
0 helpful votes
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Love Swappa!
March 17, 2016

Love buying from here. Going to start posting devices for sale soon. Hope it's as great of an experience as my purchases.

Date of experience: March 16, 2016
Hawaii
1 review
0 helpful votes
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A plus
March 17, 2016

Great site, stayed right on top of transaction, minimal fee for buyer to cover. Experts at being sure device is what you thought it would be and the condition you sought. Much less hassle than eBay transaction for example where most sellers will stand behind product. But possible hassles.

Date of experience: March 16, 2016
Georgia
1 review
0 helpful votes
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Bought a iPhone 6s plus
March 17, 2016

Seller shipped quickly, totally satisfied. Great site for buy and sell

Date of experience: March 16, 2016
California
1 review
0 helpful votes
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Great Service!
March 16, 2016

First time bought a phone on Swappa and it smoothly, I came 2 days later! Great service, will be back to buy another phone!

Date of experience: March 16, 2016
Georgia
2 reviews
0 helpful votes
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TSG Wholesale is Awesome
March 17, 2016

I purchased a phone from TSG Wholesale - it was a good price and in perfect condition. Shipping was quick - but sadly there was a technical problem with the phone. I texted TSG (Tyler) and got an immediate response. He shipped me a new phone (overnight!) and was very attentive. He made absolutely sure everything was perfect.

Thank you Tyler! It was a great experience and you are a pleasure to deal with.

Date of experience: March 16, 2016
Vermont
1 review
0 helpful votes
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Another Swappa success
March 17, 2016

I have used Swappa ~10 times over the past couple years and they have always been professional and helpful. It's up to the sellers and buyers to do the right thing in the end, but Swappa provides a reasonably trustworthy and safe place to conduct business.

Date of experience: March 16, 2016
Alabama
1 review
0 helpful votes
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Attempted scam. Bad experience
March 15, 2016

I sold a device. The guy said he'd buy it if it was a lower price. I lowered the price. He bought it. I sent it to the address listed on the sale. He said his "reseller" was giving him a hard time. 23 days later he says he's sending it back to me, I have to send it to a random address. I declined and now I have to repay the guy. I do have the phone, but now I'm out time and money for shipping.

Date of experience: March 14, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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