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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Shopping on Swappa is always a pleasure. The one time I had an issue with a seller, Swappa was quick to step in and resolve it and I got my money back from Paypal.
Keep up the good work Swappa team!
I have bought and sold on Swappa, easier than other online places to buy and sell.
I completed my first 2 transaction with Swappa with 100% satisfaction... I will be spreading the word to all my friends about your site and what great service. I purchased a Kindle Fire and also a LG smart phone in 2 seperatate transactions that i give A+ 100% rateing
Swappa provides a great service and a more secure atmosphere than selling or buying on Craigslist.
I have always been skeptical of purchasing electronics (particularly phones) online but I had to replace a phone and did not want to sign another 2 year contract. Swappa was recommended to me and I was not disappointed. Finding the phone I wanted and completing the purchase was fast and easy. Phone arrived 2 days later exactly as expected, in great condition. I will be a repeat customer.
I ordered a Samsung Galaxy S5 using Swappa.com. All help links were easily located on the site's first page. The transaction was smooth, the updates via email and tracking were very helpful. I love this site and their prices are the best.
This is my 2nd purchase from swappa.com and I highly recommend it to everyone. It's very easy to navigate and find what you need. The price is right plus it's guaranteed to work.
Was very easy and the phone came very quickly like in a couple of days!
Great service
Very impressed again with Swappa.! My second phone purchase and all around good experience.
I'll keep checking back as new model come out.
Purchased a new device listed as in mint condition and set at a low price; similar devices sold for at least $100 more than what I paid. Made the purchase, received the phone (looks brand new) within 2 days and so far I'm happy with this transaction. Have already recommended the site to others based on my experience. Just joined the site about a week ago so I was new to the process but everything worked out flawlessly.
No worrying about if the phone would work or if I'd get ripped off! Was sent to OPS 3 hrs after I ordered and arrived within 2 days! I recommend it t everyone I know!
Kevin R.
This was a smooth process from beginning to end. I feel more confident in the device condition when buying from Swappa over eBay due to the strict guidelines Swappa has. I also love the straight forward rate for selling on Swappa!
Swappa is absolutely fantastic I've bought my last 8 phones and tablets on the site and will never go back to eBay. It's also a great place to sell since it's flat fee + paypal.
If you are buying or selling a used phone/tablet or smartwatch, use Swappa.
Love buying from here. Going to start posting devices for sale soon. Hope it's as great of an experience as my purchases.
Great site, stayed right on top of transaction, minimal fee for buyer to cover. Experts at being sure device is what you thought it would be and the condition you sought. Much less hassle than eBay transaction for example where most sellers will stand behind product. But possible hassles.
Seller shipped quickly, totally satisfied. Great site for buy and sell
First time bought a phone on Swappa and it smoothly, I came 2 days later! Great service, will be back to buy another phone!
I purchased a phone from TSG Wholesale - it was a good price and in perfect condition. Shipping was quick - but sadly there was a technical problem with the phone. I texted TSG (Tyler) and got an immediate response. He shipped me a new phone (overnight!) and was very attentive. He made absolutely sure everything was perfect.
Thank you Tyler! It was a great experience and you are a pleasure to deal with.
I have used Swappa ~10 times over the past couple years and they have always been professional and helpful. It's up to the sellers and buyers to do the right thing in the end, but Swappa provides a reasonably trustworthy and safe place to conduct business.
I sold a device. The guy said he'd buy it if it was a lower price. I lowered the price. He bought it. I sent it to the address listed on the sale. He said his "reseller" was giving him a hard time. 23 days later he says he's sending it back to me, I have to send it to a random address. I declined and now I have to repay the guy. I do have the phone, but now I'm out time and money for shipping.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

