On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This has been an awesome site to buy cell phones from. I've bought four and they are all great phones!
I really enjoy shopping for phones on Swappa. It's clean, simple, and not a lot of extra fluff that costs a lot of money.
I love the S4 cuz it's got all I need and I can repair it myself. Though we collectively own 7 now (business and family), I needed one more as a loaner when one of them go down. I just got a mint, and I do mean *MINT* condition for $145.00. This is the second S4 I've got from Swappa, and the first was top notch, too. The Swappa overseers are kinda like a friendly, but adamant marshall on the golf course: " glad you're having a nice day, but other folks got business to complete, so move your but!". Try it, you'll like it...
Swappa made my purchase of a new S7 phone very easy and at a good price,
Since I didn't want to purchase from Verizon directly. Seems like a safe
Way to buy and sell because money and postage is all handled thru PayPal.
My kids are on the Verizon unlimited plan and so I can't phones through them without paying a lot or losing the plan so Swappa is the place for me. I get the phone I want and at a price that I can deal with. I also get to wait until after others have "tested" the phones out there so I know which ones are good and which ones to avoid. Thank you Swappa!
Been a long time eBay, Craigslist and amazon user to buy my phones (a bit used without contract is for sure the way to go)
After this flawless experience at swappa I doubt I will go elsewhere anytime soon
Swappa's model is to get involved just enough to create a trustworthy marketplace for buyers and sellers, without intruding so much they create extra costs. I've had mostly outstanding experiences, and others that are just OK, but the Swappa staff always leaped into action when I needed information or help.
The best review is that there is nothing to tell. I ordered and it arrived as advertised.
Swappa's staff was wonderful answering my questions. They gave me peace of mind buying a used iphone for the first time on their website. Their rules and regulations protect both the seller and buyer. Very trusted website.
It was very easy and I saved a lot of money! When I needed help the Swappa Staff are there 24/7! I am very happy I bought from this website. Also if there is any thing wrong with the device Swappa will happily give you ur money back.
Transaction was super easy and went smoothly. The phone arrived sooner than expected and was in awesome condition. Swappa team is very helpful as well! Would use this site again!
I purchased two phones from Cell-Sell on swappa and had problems with one of them so I contacted the seller and he got back to me with 10 mins with a solution. Cell-Sell is very professional and they work to ensure the customer is satisfied. I recommend them to anyone in the market for a mobile phone and I will use them again.
The phone was described as being in good condition. When it arrived, I would describe it as being in EXCELLENT condition. It arrived a day earlier than estimated, which was great. I thought the price was very fair. I am a first time user is Swappa, and thought it was a great site and made my purchase easy! I am VERY pleased.
I was wary at first about how easy this site made buying and selling phones and tablets. I've been burned before on other sites by nameless, faceless scammers. But, the more I read and followed the more I liked. I took the plunge and used Swappa to replace the wife's lost phone. Honestly, it was the easiest and most stress-free purchase I've made in a while. Swappa staff stays on top of everything and ensures both sides are satisfied. I will definitely be coming back to Swappa to buy again!
I am extremely satisfied with the purchase. It was exactly as describe and all functionality work... very fast delivery... would highly recommend.
Very happy with my purchase. My only issue was that PayPal had a confirmed address that was incorrect but I understand that it was a separate issue with PayPal. Overall very pleased. Would highly recommend.
I recently bought a used phone on Swappa.com. I was very pleased with the whole experience. I found the prices on this site were very competitive with Ebay and Amazon. The entire process was smooth and i received my purchase very quickly. I would not hesitate to use this site again for purchases or selling my own phone. Thanks again.
I have made two purchases on Swappa. Both times I experienced dependable quality and service. I will continue to use Swappa whenever we need a phone!
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members