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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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North Carolina
1 review
0 helpful votes
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IPhone purchase
March 25, 2016

Outstanding from seller to me the buyer. Very happy and low fees.

Date of experience: March 24, 2016
New Mexico
1 review
0 helpful votes
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I picked up two phones in conditions as described. Swappa checks ESN before items are put up for sale (which was not the case with one of my eBay phones). Price was also a bit cheaper than ebay auction deals for similar Droid Mini & Galaxy S4 without the wait or bidding hassle. Will use Swappa again! You can make the seller an offer on swappa too.

Date of experience: March 24, 2016
Pennsylvania
1 review
0 helpful votes
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Great place for a great deal
March 25, 2016

Very easy to use swappa, find what your looking for, contacting the seller and completing the transaction, plus the tips from swappa for checking the device out and that it is working properly.

Date of experience: March 24, 2016
Illinois
1 review
1 helpful vote
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Pleasantly Surprised
March 24, 2016

Purchased an iPhone without any complications or incidents. Much quicker and easier than eBay. I appreciated the thoroughness of Swappa's site and the level of communication I received was outstanding.

Date of experience: March 24, 2016
New Jersey
1 review
1 helpful vote
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Swappa completed its mission
March 24, 2016

Tried this site to get a phone replacement and quickly achieved satisfaction. Kendal rushed the cell phone to me as requested.

Date of experience: March 24, 2016
Oregon
2 reviews
1 helpful vote
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Satisfied buyer
March 24, 2016

When buying from a private party one never knows what you might wind up with. With Swappa there are certain criteria that must be met in order to sell. This is very reassuring to me. I feel confident that the product is as promised. I was not disappointed. I would buy again from the seller and highly recommend him and Swappa.

Date of experience: March 23, 2016
New York
1 review
1 helpful vote
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Buy with confidence
March 24, 2016

Website is easy to use and the seller was reasonable. I had a great experience. Thank you swappa

Date of experience: March 23, 2016
Minnesota
1 review
1 helpful vote
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Samsung Galaxy S6
March 24, 2016

Really easy experience. Worked with a very professional seller. Great experience

Date of experience: March 23, 2016
California
1 review
0 helpful votes
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Wooba gooba with the geen teeth,
March 24, 2016

Perfect phone. Perfect seller. Perfect transaction. What more can I say?
Go Bradley! Go Swappa!

Date of experience: March 23, 2016
Texas
1 review
1 helpful vote
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Because all phone have a clean ESN, then you won't get any difficulty activate them, great website and good sellers

Date of experience: March 23, 2016
Michigan
1 review
1 helpful vote
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Astonished!
March 24, 2016

I recently made my first purchase on swappa. I must say they have it together and can save u some serious money! I saved over $100 on my Galaxy S5 and it was in great condition when I recieved it. Shipping was free and fast! The description of the phone was so detailed and the phone matched to a T. Swappa is awsome and I'll definitely be doing some more shopping through them.

Date of experience: March 23, 2016
Indiana
1 review
1 helpful vote
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Way better than Ebay!
March 23, 2016

I love the fact that Swappa is proactive in preventing the customer from getting burned. Staff was available when and if you need them. Wonderful overall experience!

Date of experience: March 23, 2016
Massachusetts
1 review
0 helpful votes
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Great experience!
March 23, 2016

Swappa is like a virtual gently used phone superstore! The attention to detail is what sets them above the rest: from the multiple pictures provided of the listed phones to the comprehensive checklist they have to make sure the customer is happy, and how each process is carefully documented. It's like if eBay's "Buy it now" listings had quality control. Great experience -- highly recommended.

Date of experience: March 22, 2016
Ohio
1 review
1 helpful vote
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Great experience
March 23, 2016

Great deal. My second time using Swappa and I will definitely recommend it to anyone looking to purchase a mobile device.

Date of experience: March 22, 2016
Georgia
1 review
1 helpful vote
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I buy all my phones from Swappa and highly recommend to all my friends

Date of experience: March 22, 2016
Texas
1 review
1 helpful vote
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Simple, easy and fast
March 23, 2016

Find Swappa easy to navigate and find what I'm looking for. Translation was easy and shipping was quick.

Date of experience: March 22, 2016
New Jersey
1 review
1 helpful vote
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The only place I will buy from
March 23, 2016

Swappa has been nothing but a great experience. I have bought 4 phones so far and each one has been as good or better than descbed. Swappa staff is very helpful when needed and responds quickly when called. Can not ask for a smoother transaction!

Date of experience: March 21, 2016
Virginia
1 review
1 helpful vote
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Good deal
March 23, 2016

It was my first experience to buy a mint condition phone from this site that a friend of mine suggest and I don't regret what I bought. Good experience so far

Date of experience: March 21, 2016
Florida
2 reviews
1 helpful vote
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I have bought at least 10 to 12 items from Swappa. Weeding thru the sellers is Key. Make sure you contact the seller before you buy and if they respond quickly that the first key to a successful sale. Make sure you ask the seller all questions you have before you buy. This way you know if this is the item you want to buy.

Date of experience: March 21, 2016
Ohio
1 review
1 helpful vote
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*The BEST* place to buy a phone
March 23, 2016

I've purchased 3 phones, 2 tablets and a smartwatch from Swappa and never had a single issue. They're better than eBay in terms of safety and ease of use by MILES. The staff is friendly and has your back through every step of the buying and selling process and are willing to help with anything. I almost always check Swappa before buying because I get good prices on everything.

Date of experience: March 21, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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