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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Outstanding from seller to me the buyer. Very happy and low fees.
I picked up two phones in conditions as described. Swappa checks ESN before items are put up for sale (which was not the case with one of my eBay phones). Price was also a bit cheaper than ebay auction deals for similar Droid Mini & Galaxy S4 without the wait or bidding hassle. Will use Swappa again! You can make the seller an offer on swappa too.
Very easy to use swappa, find what your looking for, contacting the seller and completing the transaction, plus the tips from swappa for checking the device out and that it is working properly.
Purchased an iPhone without any complications or incidents. Much quicker and easier than eBay. I appreciated the thoroughness of Swappa's site and the level of communication I received was outstanding.
Tried this site to get a phone replacement and quickly achieved satisfaction. Kendal rushed the cell phone to me as requested.
When buying from a private party one never knows what you might wind up with. With Swappa there are certain criteria that must be met in order to sell. This is very reassuring to me. I feel confident that the product is as promised. I was not disappointed. I would buy again from the seller and highly recommend him and Swappa.
Website is easy to use and the seller was reasonable. I had a great experience. Thank you swappa
Really easy experience. Worked with a very professional seller. Great experience
Perfect phone. Perfect seller. Perfect transaction. What more can I say?
Go Bradley! Go Swappa!
Because all phone have a clean ESN, then you won't get any difficulty activate them, great website and good sellers
I recently made my first purchase on swappa. I must say they have it together and can save u some serious money! I saved over $100 on my Galaxy S5 and it was in great condition when I recieved it. Shipping was free and fast! The description of the phone was so detailed and the phone matched to a T. Swappa is awsome and I'll definitely be doing some more shopping through them.
I love the fact that Swappa is proactive in preventing the customer from getting burned. Staff was available when and if you need them. Wonderful overall experience!
Swappa is like a virtual gently used phone superstore! The attention to detail is what sets them above the rest: from the multiple pictures provided of the listed phones to the comprehensive checklist they have to make sure the customer is happy, and how each process is carefully documented. It's like if eBay's "Buy it now" listings had quality control. Great experience -- highly recommended.
Great deal. My second time using Swappa and I will definitely recommend it to anyone looking to purchase a mobile device.
I buy all my phones from Swappa and highly recommend to all my friends
Find Swappa easy to navigate and find what I'm looking for. Translation was easy and shipping was quick.
Swappa has been nothing but a great experience. I have bought 4 phones so far and each one has been as good or better than descbed. Swappa staff is very helpful when needed and responds quickly when called. Can not ask for a smoother transaction!
It was my first experience to buy a mint condition phone from this site that a friend of mine suggest and I don't regret what I bought. Good experience so far
I have bought at least 10 to 12 items from Swappa. Weeding thru the sellers is Key. Make sure you contact the seller before you buy and if they respond quickly that the first key to a successful sale. Make sure you ask the seller all questions you have before you buy. This way you know if this is the item you want to buy.
I've purchased 3 phones, 2 tablets and a smartwatch from Swappa and never had a single issue. They're better than eBay in terms of safety and ease of use by MILES. The staff is friendly and has your back through every step of the buying and selling process and are willing to help with anything. I almost always check Swappa before buying because I get good prices on everything.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

