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SwagbucksReviews 9,049

3.2

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Swagbucks Reviews Summary

Swagbucks presents a mixed reputation among its users, with some customers appreciating the variety of ways to earn rewards, such as surveys and games. However, significant concerns dominate the feedback, particularly regarding account deactivations, unresponsive customer service, and delayed payouts. Many users report frustration over not receiving compensation for completed surveys and feeling misled about earning potential. The overall sentiment leans towards dissatisfaction, with a notable number of users warning others against investing time in the platform due to perceived scams and inadequate support. This suggests a pressing need for the company to enhance its customer service and reliability.

This summary is generated by AI, based on text from customer reviews

service
355
value
354
shipping
233
returns
189
quality
320
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West Virginia
1 review
0 helpful votes
Follow CATHY S.
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Best of all shopping apps that pay you back
July 4, 2022

It's easy to navigate the app. Many different opportunities to earn not just Swagbucks, but other rewards too. If you shop online anyway... why not.

Date of experience: July 2, 2022
New York
1 review
0 helpful votes
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I wasn't able to earn anything. It might be because I didn't answer yes to that I am conservative politically. My advice is to avoid it, almost everything I have read about it, or heard about it, is untrue.

Date of experience: June 27, 2022
Georgia
5 reviews
3 helpful votes
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Swagbucks aint that bad but i worked to get a 2 $5 dollar visas i got the visa but when i purchased something online it didnt rlly come from the visa i earned it ended up taking money out of my momma account and plus its a lot of work just tryna earn points ur always gonna get disqualified or not a match and thats rlly frustrating

Date of experience: June 24, 2022
California
1 review
9 helpful votes
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I spent countless hours playing a game on their site acheiving the level required to obtain the SB offered only to be told my information wasn't tracked? I have NEVER had this happen before, my behaviors didn't change and I provided proof but was denied anyway. This lowers my trust in their site and I will no longer be using it. They say it isn't their issue to fix even when proof is provided. Be wary!

Date of experience: June 12, 2022
Canada
1 review
2 helpful votes
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I have encountered two recurring problems with Swagbucks recently:
(1) I have been completing surveys that congratulate me for answering all the questions but the activity journal indicates I was disqualified.
I contacted support about these problems but they say it's my fault that surveys are not completing. They give stupid excuses like "you have more than one window open". It's like they don't know the surveys opens in a new Edge window EVERY TIME you click on the landing page list.
(2) Too many surveys take three or four times longer to complete than the amount of time indicated in the description (like 65 minutes instead of 20 or 40 minutes instead of 10!)

Date of experience: June 1, 2022
Ohio
6 reviews
14 helpful votes
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I signed up because they had 2 offers I wanted to try and everything was great for about 3 months but now I've had a few offers not work and the customer service is just a robot that says the same response and apologizes. I realize if it doesn't track it's hard to deal with, but it's your site swagbucks, not mine.

Hope this review helps and have a great day for anyone reading this! Not worth getting worked up over this website! We did our part in reviewing and from what it looks like thousands of people see these reviews!

Date of experience: June 1, 2022
Utah
1 review
1 helpful vote
Follow c S.
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Swagbucks is HORRIBLE for surveys. I have done 28 surveys and only 2 paid. A total of $1.50 for 28 surveys. They let you do the survey and then say it did not qualify and give you 1 point (1 cent).

Date of experience: May 16, 2022
Canada
1 review
4 helpful votes
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Scammers
May 7, 2022

Hard to get anywhere with them No surveys and they disallow peanut Labs blocked for absolutely NO reason Waste of time

Date of experience: May 7, 2022
Wisconsin
1 review
0 helpful votes
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Sway bucks is honest
May 6, 2022

I have been playing Swagbucks for over two years …and to those that are leery about swag bucks. And what it represents.
This online survey and also they have a live sway bucks game at 7 o'clock every night are the most honest games I've ever played they reward you ASAP if you have a question they contact you in less than 24 hours you never lose you always get what you deserve and they give gift cards out when you reach the maximum level within three days‼‼

Date of experience: May 5, 2022
New Jersey
1 review
0 helpful votes
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Swagbucks has been great! As i said on Trustpilot, Today is my first day and I already have a $3 dunkin donuts gift card! You can take surveys, play games, use the swag button(which is basically honey but earns you giftcards too!) and use the swagbucks search engine which shows a few ads while you search and earns you swagbucks. 100SB=$1. I have 318SB after my first 20 minutes of using it. Note that I did not use a referral link as I didn't know about them, or I would have had over 600 SB. Use my referral link to sign up and get 300SB for free! Btw you can get an amazon gift card for as low as 100SB.
swagbucks.com/p/register?rb=*******

Date of experience: April 29, 2022
Greece
1 review
0 helpful votes
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In 2 week of using Swagbucks, I got in total of 87SB from doing survey printing coupons and everything else that I can do. But nothing gave me more than 5SB or 10SB in total or gave me an error that I can't do the survey.

Date of experience: April 26, 2022
Virginia
4 reviews
7 helpful votes
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I requested my reward LAST SEPTEMBER and still have not received the promised reward nor will ANYONE respond to my question! This is not an honest reputable company and I would suggest you not waste your time. Go to MyPoints or TopCashBack, they deliver!

Date of experience: March 23, 2022
New York
1 review
0 helpful votes
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Made almost $1000
March 18, 2022

I've been using this on and off for a little less than a year and I've already redeemed almost $1,000. Any time my activities didn't show as pending after being completed all I had to do was contact customer service and they usually needed some kind of proof but it would always get sorted out. Highly recommend Swagbucks. Great customer service!

Date of experience: March 17, 2022
Texas
2 reviews
2 helpful votes
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I used to get my gift cards as soon as I paid with my SB, but now I am not getting the 3 I have ordered in 1.5 month. I get the runaround every time I inquire about them. L do what they tell me to do wit no luck. I have been with them for many years and no problem. I earned $75 worth of gift cards that I am not getting. Not right. Up to this point I said nothing but good things about them.

Date of experience: March 15, 2022
Hawaii
47 reviews
15 helpful votes
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An all-around good survey taking opportunity
March 14, 2022

Overall, Swagbucks is an all-around good survey taking opportunity for those who want to make some spare cash or get gift cards in their spare time. They are one of the better services I have used and tried for taking surveys. Their website has lots to offer for voicing your opinion and getting rewarded for it. Promotions and special events are common with them, so you will have a good amount of chances to earn more points throughout the year. But as with other survey taking gigs, you are not going to make a fortune doing this. However, you will be able to make a fair amount of extra money or get gift cards, if you keep at it. You are not going to always going to be successfully completing surveys left and right, so don't give up. I personally have been taking surveys on their website for around 7 years now, so I can safely say that they are legit. Don't recall ever having any bad experiences with them over that time span. Worth giving them a shot, if you want to express your opinions and be rewarded for it, when you have some time to burn.

Date of experience: March 13, 2022
India
1 review
5 helpful votes
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Useless swagbug
March 11, 2022

I had almost earned 300swagbucks. They are fraud. They deactivated my account and didn't pay anything when I tried to contact them 3-4 times they're not responding. They're just Fake business. They don't pay you anything guys. Don't fall in such activities it's useless.

Date of experience: March 10, 2022
Tennessee
1 review
6 helpful votes
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As many others on here have already found out, Swagbucks, and a couple more sites just the same, try to pull you in by giving you money for taking surveys. While the first few go through without a hitch, Swagbucks starts to block you from taking surveys for money/points. I sent an email and they removed the block. The very next survey, Swagbucks blocked me again after only three questions (my age, DOB, and where I live). Those three questions never have changed. I sent another reply to Swagbucks, and they have never responded to my complaint.

Date of experience: March 9, 2022
Arizona
11 reviews
11 helpful votes
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I've earned some decent money (via Swagbucks points) but there have been some issues.
A few times I've had to contact them regarding my points and I've been required to provide proof of completion of an offer which can be inconvenient, but I've always received my points in the end.
Also, you can only redeem two gift cards per day which can be an issue depending on how many points you are trying to redeem.
The only time I haven't was when I completed an offer through a third party called REVU (Revenue Universe) which is only available through the Swagbucks site.
After I completed the offer (open an account with a bank called CIT Bank and deposit $100.00 which I did the same day that I signed up for the offer), I did not receive my points so I submitted documentation demonstrating that I completed the requirements but I was still denied. And there is no way to contact RevU directly via email, chat or phone, so I was unable to follow up with the denial and attempt to clarify or provide more proof of completion.
I would recommend that any users be careful when completing offers by RevU.

Date of experience: February 14, 2022

I didn't receive the bonus that was offered.
August 29, 2019
Previous review

A few weeks ago I received an email from Swagbucks offering a 1,000 Swagbucks bonus ($100) to download a banking app via the link in the email, open an account and deposit $100. I followed the instructions in their email but I was told that they were unable to verify my activity and therefore I would not receive the bonus(Even after I sent them screenshots of my account). It was very disappointing to say the least.

Date of experience: August 29, 2019
Minnesota
1 review
3 helpful votes
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Avoid them!
February 9, 2022

They should be called ScamBucks instead of Swagbucks, because
They do not pay the rewards that they owe you, and then they will lock
Your account, so that you cannot even contact them!

Date of experience: February 9, 2022
Illinois
1 review
4 helpful votes
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Crooks!
February 8, 2022

I spent over 70 hours doing surveys.
Now when it's time for them to pay me, they locked my account & won't answer my emails. Bunch of crooks is what they are!

Date of experience: February 8, 2022

From the business

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swagbucks.com
Founded in 2008
Manhattan Beach, CA, United States
+324