Surprice Car Rentals

Horrible experience!

1 hour and 10 min waiting in line. Staff EXTREMELY RUDE and UNFRIENDLY. They treated us like we are stupid, when mixing English and Portuguese words and did not respond to me when I spoke Brazilian Portuguese. Company is very shady. Full of little extra things to pay and very poor explanation for everything. Just assuming we should know things.
Se for brasileiro NÃO ALUGUE CARRO COM ESSA AGÊNCIA! Me trataram como lixo e me ignoraram qd falei português com eles.

Terrible experience on return. They take money from your VISA without any reason, without explanation and without notice. Apparently we had passed automatic toll gates on the way from faro to lagos, those tolls are registered on a small windowbox in the car. Checked, toll from Faro to Lagos is 6.60 €. Surprise Car Rental charges 180 € for this toll. Nice profit margins though. So they just take that from your VISA. And that is all possible. You will not see proper explanations and official evidence, so a hopeless story. For us the first and last time!

I booked a car in Antalya airport (Turkey). Nobody was waiting there for me when I arrived, I had to call them and wait. Later in their office the manager refused to give me the booked car saying that my cards are not credit cards and he is enable to hold a deposit there (the cards are valid, credit cards). So I had to stay in Antalya one night and rent a car in an another rental company (which had no troubles at all with my cards!). But I still have not gotten my prepayment of booking from Surprice!

I rent cars at least 3 or 4 times a year and always pick up the best deal available. Never had problems before, and the rates this time were good. When picking up, a worker took about one minute tops, inside the shadowish garage, to take note of all the scratches. I didn't get a copy of that report - but there already a few minor scratches in several parts of the vehicle.
I went outside of Lisboa - to highways and other places where parking is not a problem and there is lots of space everywhere.
So, 6 days later, delivering the car, everything's different and I had two guys checking every millimetre of the car, under Lisbon's July sun. And they found a "new" scratch on the alloy wheel, a tiny-minor-difficult to see (this time I took the pic...) for which they charged me 170€, well over what I'd paid for the whole renting. So, I've read reviews after that and concluded it's their business model: cheap renting, then overcharging clients with scratches that were already there.
They go by different names, the documents are issued in "International Car", "International Car II" and "SurPrice car rentals".
PS - I dare you to find the 170€ worth of damage in the photo...

A few weeks ago I already posted this review. Surprice Car Rental has responded to this, but unfortunately no further action has been taken. That's why I advise everyone not to rent a car here. They have low prices but make money with "old damages"!
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I advise not to rent from this company, although the prices are attractive. Between 8 p.m. and 8 p.m., a 35 surcharge is requested to pick-up or bring the car. This while they advertise as a rental company for Faro Airport! Picking up after 8 p.m. is a real problem because they have 1 employee at the office. In my case there was a waiting time for more than an hour and a half. They give me a different car than ordered and the car was parked in a dark corner and the gas tank was not full. The car had to be inspected in the dark, so that a small scratch on the bumper was not noticed. When returning the car a few days later, the employee immediately walked up to the almost invisible scratch on the bumper and said that this would cost 215,-. There was nothing to argue against this because the damage was not mentioned on the form! The car rental for 5 days actually came to 300. It's better to rent at a famous brand such as Herts or Europcar, to prevent disappointments afterwards,

Contractnr: SCR*******