Surprice Car Rentals

I booked a rental car through Ryanair Car Hire (Ref. GR*******) for Athens. All documents (voucher, confirmation emails, terms) only mentioned a "credit card" for the €1,100 deposit – no warning anywhere that American Express is not accepted. Ryanair even explicitly lists AMEX as an accepted payment method on their booking management page (screenshot available). Less than 24 hours before pickup (tomorrow 10:00), support revealed Surprice refuses Amex. This is clear misleading information / deception. I'm already on site in Athens, cannot pick up the car, and demand a full refund (€39.96) without any fees. Typical Ryanair/Surprice scam.

CREDIT CARD SCAMM! Please be aware, when you book a car from Discover Cars by Surprice cars they will inform you that you will need a credit card on the driver's name. But once at the desk picking up the car, and on your credit card your full prename and surname are not fully spelled out, they decline your booking. A lot of EU countries have just the first letter of the prename and the surname spelled out on the credit card, but they don't care. And then the beautiful scamm starts, if you pay a lot more extra, then the SAME credit card gets accepted! Now why would we fall for this scamm you might think, well we stood there at 22pm at the desk with a baby and a toddler, there was no other option and they pressured us or otherwise we would be left without a carr with two child seats and nowhere else to go. The most inhumane experience we had with this company. JUST STAY AWAY!

Crooks stay away from this company they will screw you my rental was 700$, they pump it up to $1550 horrible crooks and most website wont let you leave a negative review

I rented a van for 650 for a week. I bought collision insurance from expedia I go pick up the car they leave me at the airport 45 minutes then they come and pick us ilup go to the office only to find out that must buy liability insurance for $650 and when I refused they said they would cancel the rentals. Then after they cancel they refuse to refund my money and they kept my $650. Will report to state general attorney and the credit card company

Biggest SCAMMERS ever.
We rented a car for 3 weeks, we kept it in excellent condition and even cleaned it from inside and outside despite the fact they gave us the car dusty. They come up with a claim that the car has some small bump, which in in fact an imaginary thing, because they have NO proof that it was didn't exist before we rented it.
Both sides took pictures in the dark garage upon picking up the car, when we brought back the car it was checked outside when it's daylight and super sunny. They charged us 300 EURO for something we didn't do and they can't proof. BIGGEST SCAMMER company in Lisbon. Avoid at any cost!

Rented Surprice through Priceline when I flew into Orlando Fl. Landed at 6am at the rental car counter at 6:40am just to be told "we do not rent to Florida residence!" When I asked why she just said its against our company policy. This to me makes NO sense. WHY? Now I am in my home state, my car is in Arizona because of work, I have a family emergency now I can't get home because we don't rent to Florida residence? I will never use Priceline or Surprice rental car ever again!

Crooks, do not hire from them. Unprofessional and dodgy staff. Your details are not safe with them. They will make an excuses to pay them and if you dont, they will find a way. Bunch of asian kids running this business.

Dreadful experience and service. Firstly they took ages to pick me up at the airport. Then they charged the car I booked to a cheaper alternate. On return there was no transport back to the airport but finally one of the staff drove me to another terminal instead, citing the traffic was bad. Now after 3 months I'm still waiting for the return of my deposit, endless emails and phone calls. All I get is lies and stalling tactics.
Please do your research and you will understand that Surprice will do anything to rip you off, either via additional insurance, retaining deposits, fraudulent vehicle damage claims. I witnessed their rep at Heathrow actually bullying another family and refusing to help them with their luggage.
Additionally, they simply won't respond to any complaints. I have now had to get a solicitor involved to take action against this company. It is owned by Sadan Ahmad Khan and his family. Stay away!

No había la posibilidad de contratar un seguro a todo riesgo, así que nos cobraron 100€ de depósito que nunca nos devolvieron.

Ellos mismos (tienen los coches localizados) se encargaron de robarnos un espejito del retrovisor (quién va a robar una pieza que cuesta 5 o 6€) y por eso se quedaron ese depósito.

Una estafa en toda regla.

I arrive to the milan malpensa airport. They were the only one does not have office in the airport. No pre information on shuttle etc. managed to call and organize a shuttle to their place. I gave my documents (uS driving licence) and i have been told if i do not have translation of my driving licence i con not rent. After than they said they may sollve it with extra 350 euros payment for insurance and paperwork. I did not pay and did not rent already prepaid 100 euros is my problem to solve besides all the hassele finding another car rental company etc. They are organized Con artists

I returned the car and realized that the company is still holding £1500 from my credit card. I have contacted the company twice, and their response was that there is nothing they can do and that I have to wait for 14 days. I have rented cars for the last 20 years, and this is the first time this has happened. Never again.

Son unos TIMADORES PROFESIONALES!huir de ellos mientras estáis a tiempo.
Solo tenéis q leer los comentarios, Google Facebook y redes.
T meten averías ficticias y en zonas imposibles de detectar para sacarte el dinero con la fianza.
Tb usan el truco de que la tarjeta crédito no les vale, para quedarse el dinero de la reserva y no darte el coche.
Impuntualidad máxima para recogerte del aeropuerto. Más de 1h esperando y nadie contesta al teléfono, es una locución generica. Tampoco al WhatsApp.
Además de unos impresentables los niñatos q gestionan los coches, prepotentes y déspotas, síntoma más de que su objetivo no es dar atención al cliente. Solo robar
Ruego que nadie, nunca más, reserve nada a ellos y lo divulge para evitar más gente sea timada.
A nosotros nos dejaron sin coche, sin 120€ de la reserva y con 4h perdidas por su culpa. Y nos damos por contentos. Otros han perdido 1800€ de la fianza

Huirrrr

This scam company will charge you for a micro cosmetic mark on your car not "previously" recorded. Avoid at all costs and use a more mainstream reputable rental company. If you do rent from them, take lots of high resolution photos of every inch of the car as proof of pre-existing "damages" that they could extort from you… buyer beware!

DO NOT RENT FROM
THIS COMPANY - THEY ARE CROOKS

Rented a car online via a comparison site for our holiday to Malta. Paid for extra insurance as well.
Upon arrival to pick up our car They ended up charging us an extra £200 because we didn't have a credit card! And they charged us an for extra insurance as they said the one we took out online when we purchased the car hire wasn't valid and we couldn't have the car without it.
My partner ended up just paying as we needed to get our young daughter to our accommodation.

Upon returning the car, there were two very small 'dots' no bigger than a couple of mm on the paint work. They charged us the excess of €450 plus €50 admin fee for the 'damage'. This was not going to cost more than €450 to fix (nor would they probably bother getting it fixed). Apparently none of the insurances we had covered any wear and tear, even though we had an extra policy they made us take out.
They are absolute crooks. Do not rent from this company.
Other reputable companies came out as more initially on the comparison site and we wish we had just gone with them as our car hire went from £60 to over £600 by the time we had finished with them. It's disgusting. They are also not part of the ECRCS which ensures hire companies are kept to a high and fair standard. Says a lot. Stay away.

Do your research before booking with this company! They have a lot of hidden fees and false advertising. A mid size vehicle for 10 days in Rome was supposed to cost us $400.00 ended up costing us $1000.00. Additionally, they advertise for 24/7 shuttle service but they DO NOT OFFER that service from the airport to their rental office. We tried to return the car at 7:00am but they did not open until 8:00am. We had a flight to catch so we had to call for a ride. Terrible service!

This has been my worst car rental experience ever. They confirmed a reservation for an economy car with automatic transmission. Upon pick up I was informed the only automatic transmission available was in their most expensive category (something they had told the couple before us also, so this is systematic) and we would need to pay significantly more for our two day rental. When I tried to explain that my reservation was confirmed weeks ago and while I was not set on the size of the car I was set on the type of transmission so expected them to deliver this to me, the counter staff proceeded to yell at me for a full 15 minutes, interrupting me every single time I tried to get in a word. DO NOT EVER rent from them. They are frauds.Oh and we have a voice recording of the entire episode

I rented a car 07/30/2024. I pícked it up in Heraklion port, but i has to look for it 100 mts by Foot from de entrance.
This Car had electrónic problems (they hadn't checked it previously) sothey had to provide me another Car.
This second Car had several problems (they hadn't checked the previously):. The wiper blade was broken. Radio antenna: broken. Clutch pedal worked badly when I tried to used the second gear. The Alarm red light of the airbag turned on.
It was a terrible experience.
Date of experience: July 31,2024

The service provided was the worst, by far, in all our trips.
Receiving the car.

First: they provide only a land phone number to call when arrived to the pickup point, reachable only if you have minutes in your mobile plan. The standard SIM plan for any international traveler does not include minutes. A WhatsApp number would facilitate the experience for the client.
Second: they do not allow a freshly issued digital international drivers license. That is absurd, the reservation is made online.
I guess the additional amount they charge clients is well received.
Third: the representative, after charging an extra insurance (tires and glass-we already had a full insurance, having or not an international drivers license won t make a difference regarding the care of tires and glass by any customer), refused to revise the car before delivering it to us. This is a basic step of ANY car rental process.
Fourth: the representative commented that the tank was not full, and that we would need to return it approximately at the same level. Calculating a gas level in a car is not easy, at it is zero professional to deliver one to customers in that condition, leaving no choice but to fill the tank (more on that later).
Fifth: no additional assistance was provided: the car was received inside the garage, with another almost completely blocking the exit. No explanation on how to use the navigator (they also charge an additional fee for a preinstalled feature of the car).

Sixth: we reserved a small car, a Fiat 500. Small Tuscan roads, and also beautiful countryside, made the choice natural. We received a bigger car, no real upgrade, no soul. It was a big disappointment.

Returning the car:
First: Surprise, at the returning stage, they actually do a revision. There was a light bulb burned, not detected at the initial delivery. One of the staff members told us: WE HAVE A PROBLEM. I think they as a company use this method of no revision at the initial delivery to charge on the insurance companies the usual maintenance costs of cars, arguing the customers were responsible for the damages.

Second: the car was returned with approximately the same amount of gas. Surprise, they do not accept anything approximated as the first representative told us, only the exact same level. It is not customers responsibility to calculate the exact amount of gas a car should have, it is the agency responsibility to deliver it full, and we as users return it full. There is no science in that, it is a basic condition on rentals. Since exact level is almost impossible to calculate, we had to go back to the service station, fill the tank, and return to the office, expending additional time, and money that is pure profit for them, due to poor internal processes.

Third: they charge the same amount for 24-hour rentals and less than 24-hour rentals. However, if a client selects a return hour shorter than 24 hours, they charge penalties if it is not met, even if they charge the same for 24 hours. That is absolutely ridiculous. For any car rental, the minimum is 24 hours, independently from whatever the client indicated as possible return time. In a foreign country, it is not easy to calculate travel time in route, so having the rental in days, instead of hours is basic.

Fourth: Any decent car rental offers the possibility to the client to return the car in absentia, specially at the airport, leaving it in a special parking. They do not offer that service.

Fifth: The staff told the angry morning customer that the security deposit was going to be released within 48 hours. They told us the same. 2 weeks later the retention remained in my account. I had to contact my bank to request the removal due to their policy of doing nothing for a customer.

In summary, the service provided was terrible, we had to expend more than 100% in addition to the original amount, the treatment of the staff felt like they were bandits trying to squeeze the last possible dollar out of clients, and we even cancel an additional car reservation -at least not with them-, not to risk suffering a second time this time of treatment.

If there was a zero l would have given that. Worse car hire company l have used in 42 years of hiring cars. Hired them through Booking.com who should know better.
They are not on the Heathrow perimeter road, but 10km from T5 20mins away. Multiple serious issues with this company 1) l missed my return flight as it took them 1.5hrs to process my clean car return. Will cost me a fortune in rebooking flights, lost flight, taxis etc.
2) Minibus is infrequent 45-60 min wait.
3) Like many other reviews and other customers there today, l found out later that they scammed me for an additional £400 for using a debit card (although l had a credit card on my phone) saying it was insurance, although l already had private car hire insurance.
Other customers today were saying they had same problem, and if they did not provide what Surprice wanted. They would not release the car and they would loose what they had already paid.
4) The mini bus collection was free but they charged £10 to drop you back at the terminal, not mentioned.
5) On arrival at T5 to collect the car they said they did not have minibus available, and they told me to take a public bus to T4 and get a Minibus from there. It all from first calling them it took me 2.75hrs to get a car.
6) Don't believe what type of cars they advertise, they will only give you a basic Kia, not full with petrol.
This company should not be allowed to trade, their practices anppear illegal if not they are misleading on purpose and very dubious, please don't be scammed, use a quality car hire company. So many unhappy people at the car pick up and return, please make sure you are not one of them. Also check out TrustPilots 87% 1 star rating of Surprice Heathrow.

This hire company is located away from Heathrow. We were driven to an industrial estate where we were kept in the lobby of that building finally three courses of an hour before the company would even invite us to the office of the rear of the building to hire the vehicle. They then made us pay over £300 UK for insurance with regard that my Australian credit card could not make a single payment deposit of 1500 Australian dollars. The vehicle had already been prepaid through carjet.com. carjet.com were unavailable to provide any response to concerns raised to the via writing. The car hire company do not provide an on-site inspection of the vehicle with you instead requiring you to take photographs. This leaves you susceptible to them challenging for damage and forcing you to pay additional costs. When returning the vehicle the car company had moved locations to an approximately five miles down the road at another industrial estate which was unhygienic unsafe. When we arrive there was a queue of approximately five different people trying to book cars with only one staff member available. Keys for all the vehicles were in a carrier bag and they were scrambling to search to find them. An absolutely disgusting company that I would never ever return to. I would advise all Aussies and kiwis to stay the hell away from them. If you have hired with them challenge your dodgy payments through your bank.