Surprice Car Rentals

This company acts like an organized scam operation. Don't rent from them! I recently rented a car from them at the Rome airport. The shuttle to the office which was offsite from the airport was horrible. The location where to wait for the shuttle was not clear and we waited for more than half an hour and it did not come. In the end, we took taxis to their office. When we reached the office, the name "Sur Price" didn't even appear, as if this firm changes its name to hide from previous complaints. In addition, the office workers didn't answer the telephones that were provided, so we had no ability to check what happened with the shuttle. When we finally arrive at the office, we had to wait a long time with very uncourteous workers. When we finally were served, it turns out that there was a very high extra charge for insurance, which was not mentioned previously. As we had no other options, we paid an additional 600 euro to get our two cars! This also happened to several other clients at the office when we were there, and in fact, one client declined taking his car, and returned to the airport to try and get another car from another company. The only positive thing was that once we got our car, it was a new car in very good condition. I highly recommend that nobody uses this company (in whatever name it is called)

If you don't do an insurance at them they try to find a small dente to pay at least 400€. I asked for a real photo to see the damage before and after and didn't want to…when in Greece the lady said not to wash the car otherwise they will imput all the damage the car already has.

Absolutely dreadful, untrustworthy company. Inept when it comes to their own policies and procedures - different staff give different advice, and they will attempt to pressure you into taking extremely expensive insurance. They lied about their refund process being instant and my bank say that SurPrice never sent them a reversal of the transaction, which means that my £1,500 deposit for a car I was never able to collect will be held for 30 days. SurPrice do not answer email enquires.

I reserved two cars with SurPrice Car Rentals through Orbitz. On the day of pick up, I showed up 15 min earlier and found there is only one agent at their counter with a long line of customers. After 40 min of waiting, she said I cannot have two car reservations under one name. I asked her to change the other car to my friend but she said she cannot do it. Also, she said I have to purchase 70 euro insurance per car because I have a US driving license. I had already purchased insurance through Orbitz. I told her it seems she wants to rip me off. It is dishonest to price your car so low but demand extra insurance coverage. I asked her to cancel the reservations and document it. I left with no cars. I complained to Orbitz for a refund and after several back and forths, they said, they do not issue a refund because I was late to my appointment (!) which turns out it is the only thing the agent documented. This is really frustrating for a company to charge two full car rentals with no service provided and lying about everything. Companies like orbitz should stop working with SurPrice Car Rentals and stop sending them business and giving them a chance to abuse customers.

Be aware that they will check car very carefully when you return it trying to find anything to charge you for. With other companies I've never had to pay for a small (less than 3cm) scratch, but they spent about 10 min on return checking and rechecking until they could find something. It was a tiny dent that was either already there or someone made us as we didn't hit anything. The guy spent ages going around the car looking for something until he found this. So small we hadn't noticed it.
They made us pay 190Euros.

They also put the onus on customer to take photos of the car when checking out to prove its condition.

It was obvious they wanted to find something, he even went under the car twice.

Strongly recomment NOT TO USE

Make note of the low rating!

Poor customer service. They will try to rip you off where possible.

They charged me 160 euros for 2 alloys that were already damaged. My fault for not taking photos of the wheels before hand and only the body of the car!

Make sure you have sufficient insurance or go with another company.

No where near the airport either and not easy to find!

My recent car rental with this company was an utter nightmare, leaving me feeling cheated and disappointed. The entire experience was plagued by various issues that made it a total rip-off.

Firstly, I was hit with an unexpected additional insurance cost during the booking process. The lack of transparency and hidden fees felt like a dishonest attempt to swindle customers.

Upon receiving the car, I was shocked by its deplorable condition. It was disgustingly dirty inside and out, showing no signs of being cleaned in ages. The lack of care for their vehicles and customers was evident.

To add to the frustration, when the car experienced a mechanical issue during the rental period, the company's service was abysmal. Their staff showed no interest in resolving the problem, leaving me stranded and unsupported during my trip.

Moreover, I had paid for a 5-door car to accommodate my family's needs, but they provided a 2-door vehicle instead. The complete disregard for my booking preferences disrupted our travel plans.

Even worse, despite pre-paying for an automatic transmission, I received a manual car. When I raised the issue, the staff completely ignored my request for an automatic, showing a total lack of concern for customer preferences.

In conclusion, I strongly advise against renting from this company. The unexpected insurance cost, filthy car, terrible service, incorrect car type, and ignored request for an automatic transmission made it a disastrous rental experience. Save yourself the frustration, stress, and money by choosing a more reliable and customer-oriented rental service instead. This company is not worth your business.

Ever ever again, be aware of this fraduelent, money graping company, and thier partner company in turkey (active car rental) took 900 euros deposit on top of my rental, it has been over a month since I returned the car and haven't received my deposit back yet the rep was very rude.tried to sell me unnecessary insurance, and when I refused he was very disrespectful the car was dirty, brakes were loose with over 100k miles.very bad experience remember this name active car rental in turkey part of surpricr car rental.bunch of scammers.

Date of experience: 26 April 2023

A punch of fraudulent. They make ever effort to lout you. Intially while renting didn't write the milage or the fuel consumption on my copy of rental agreement. I had to drive back but then he had to write it. When I returned the car it was rainy. He climed a drit sign at a very low corner of bumper is a scratch. It was absloutly nothing. He made it up because he didnt want to drop me to the airport as he was supposed to. Few days later I found that he cashed the $500 deposit. Perfect example for theives

2 months ago we rented a car for 1 week. We paid a deposit and they supposed to pay it back in 2 weeks. 2 months passed but we haven't got our money back. We are going to claim to court.

The SURPRICE representative for the delivery at the airport of the Fiat Panda, without further verification, immediately went to try the key because she already knew of the pre-existing defect, but to get me to sign and conclude the procedure she told me that the damage was related to the previous rental and that everything was fine for me. Landed in Italy I saw the charge of Euro 288. In any case, I inform all the competent authorities to verify the adequacy of the charge and the number of lock replacements carried out during the year on said car.

Dalaman Airport (regular renter) Returned car washed, clean,, correct amount of fuel, The operative found a scratch that was tiny. Proved by my pictures i took, it was there already... then went under the bumper and a hairline scratch magically appeared! 500 EURO deposit taken without email or notice. Chargeback has been issued... utter money grabbing scum... DO NOT USE THIS COMPANY... REPORTED TO EASYJET ZERO STARS IF IT WAS ALLOWED

When we came to get our car at 03 in the morning at Tirana Airport they just told us they didnt have a car for us. No reason why, nothing at all - they had our order in their system and we had paid full in advance but still they just told us they could not give us a car. Not even a different one than that one we paid for. This was in the middle of the night and we had our baby with us. Instead we had to leave without a car and find a taxi that could take us for 1 hour to our hotel. The next day they didnt answer the phone and when we finally got through they refused that we had even been there! They said that the car had been ready but it was us who hadnt shown up! We had to show photo proof and plane tickets and fight with them and even write a police report and after 1 month we finally got a refund after threathening to sue them. An insanely bad company that no one should trust!

When renting, a lump sum insurance premium of 300 euros was proposed and that was done continuously, to say the least.
We did not take a TOL pass. So assumed it was removed from car. But that has not happened and it has not been said that you have to remove this road before you drive. On the highway there are transmitters that register cars when they arrive. So for each registration you have to pay 36.90. Shame they don't tell you this. In the end I have to pay about 200 euros. Although I have not used this pass.

They drive you to an office block miles from the airport in some seedy little office.
They damage your credit card in so that it is unusable then try to get you to buy their comprehensive insurance and if you refuse they call you a "no show" and keep your deposit. They have a "clean out clean back" policy which isn't mentioned anywhere which means you must have the car valet serviced or pay another £20 and they charge you £5 to take you BACK to the airport drop off zone.
Then just ignore your emails
And stay clear of CARJET who are just intermediaries and it is not possible to contact them post event...

Ordered a Golf size car at Venize airport. Flight was changed so I called them a week in advance and notified them. Asked if I needed to do anything else, but said no - all OK!
Arrived at airport flight on time, no shuttle. Had to call twice for the shuttle to arrive. When there, halfway through the paperwork, I am told that since I am late (!) they have given my car to somebody else and offer me the cheapest car they have (Fiat Panda). The norm is to upgrade at no cost in such circumstances. I point out I was not late and that I had to call twice for the shuttle. No help. THe whole experience seems like blackmail, stranded in a parkinglot in the middle of nowhere at night. They guy is deceitful and rude, constantly changing his story why they can't give me a proper car. The car park was absolutely full with other cars, as it was when I returned. The company has a fulll-to-full petrol policy. It came to me empty and the warning light came on after 30 km. Ended up leaving EUR 20 in extra petrol.
Never again! Walk away! They will use any opportunity to rip you off!

Pickup was the worst I have ever experienced. Drop off was perfect. The rental agreement states that there will be "Meet & Greet". I had informed them of my arrival time and flight number. There was no Meet & Greet. After waiting half an hour, I called them. They kept on lying to me that a car is coming to pick me up and it is just 5 minutes away. 1.5 hours after my arrival, I gave up on them and went to get a bus ticket. At time they called, to say they were outside the terminal in a private car. Me & another renter were taken to their office. The driver was the same person and the only person, who does the paper work. Took half an hour to do the other person's paper work and then half an hour to do mine. I finally got my car 1.5 hours after I was scheduled to pick it up and almost 3 hours after my arrival.

AVOID AT ALL COST! They are a scam!
Hidden costs (low published price to get you hooked), AND they will find any reason to slug you with damage fees (hairline scratch) if you didn't fully photograph/video the vehicle completely in good lighting on collection.
Their published price doesn't include basic mandatory insurance (unlike all comparable rental companies).
I got slugged for a minor scratch that could be buffed out, to the value of $500+.
A premium brand (Avis, europcar, budget, Hertz) would have been cheaper.