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Support PetsReviews 17,258

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,430
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

56,765 reviews

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Texas
1 review
0 helpful votes
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Thank you so much
May 15, 2022

I love it this benefits me in many ways, I get to keep my best friends with me everywhere and be happy

Date of experience: May 15, 2022
Letti C. — Support Pets Rep
over a year old

Hi Kim, we are happy that we have helped you and your furry buddy as ESA.

Florida
1 review
0 helpful votes
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ESA Letters
May 15, 2022

Did an excellent job on helping me register my pooch

Date of experience: May 15, 2022
Letti C. — Support Pets Rep
over a year old

Hi Jasmine, thank you for your kinds words.

Florida
1 review
0 helpful votes
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Easy to navigate
May 15, 2022

I Had a great experience and was easy to get my documents

Date of experience: May 15, 2022
Letti C. — Support Pets Rep
over a year old

Hey Ana, registering your furry buddy as ESA shouldn't be complicated.

District of Columbia
1 review
0 helpful votes
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Good
May 15, 2022

It came in pretty quickly! And I'm so thankful that you guys were able to help me with this all!

Date of experience: May 15, 2022
Letti C. — Support Pets Rep
over a year old

Hi Tea, we are glad to know that you are satisfied with the service.

Minnesota
1 review
0 helpful votes
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Great
May 15, 2022

Thank you I love my dog and need this so much to keep her in my life

Date of experience: May 15, 2022
Letti C. — Support Pets Rep
over a year old

Hi Noah, we are happy to be of help for you to be with your furry pal always. Keep being awesome, both of you!

Tennessee
1 review
0 helpful votes
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Best decision
May 15, 2022

I live a stressful life. On top of that I have anxiety and depression. Not a great mix. My dog gives me an immense amount of comfort. Luckily, I was able to get ESA documentation for him and can take him wherever I go. Not sure why I waited so long.

Date of experience: May 15, 2022
Letti C. — Support Pets Rep
over a year old

Hi Rachael, nice to hear that you've made the right choice for you and your furry friend. As the saying goes, it's better late than never.

Texas
1 review
0 helpful votes
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Awesome
May 15, 2022

GreAt experience my sweet family dog has saved my life and I love her more each day thank you

Date of experience: May 15, 2022
Letti C. — Support Pets Rep
over a year old

Hi Magen, thank you for sharing about your furry angel. Your furry angels are truly heaven sent.

Ohio
1 review
0 helpful votes
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Great
May 15, 2022

Everything was fast and easy process only took a couple of days very happy...

Date of experience: May 15, 2022
Letti C. — Support Pets Rep
over a year old

Fast and Easy. Words we want to hear when it comes to our ESA application process at Support Pets! Thank you so much for your kind feedback.

New Jersey
1 review
0 helpful votes
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4/5
May 15, 2022

Currently waiting for the papers to be filled up that my landlord requested

Date of experience: May 14, 2022
Letti C. — Support Pets Rep
over a year old

Thank you for your positive feedback. Please do not hesitate to reach out to our Customer Service with any questions you may have. Support Pets is here for our pet parents and their furry pals!

Louisiana
2 reviews
0 helpful votes
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It's a dogs life!
May 15, 2022

This service is a life saver for Veterans!
Fast and courteous customer relations also!

Date of experience: May 14, 2022
Letti C. — Support Pets Rep
over a year old

We are so thankful for your kind and thoughtful review of our company. It is great to hear your experience with Support Pets has been so beneficial! Thank you, also, for your service to our country. Your continued business means the world to us! ♥

New Mexico
1 review
0 helpful votes
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Thank you so much.
May 15, 2022

10/10 going to recommend to all of my friends who need the same thing. Amazing service. So fast. So amazing to have the official documentation.

Date of experience: May 14, 2022
Letti C. — Support Pets Rep
over a year old

Thank you for choosing Support Pets for your furry pal's needs and for spreading the word to others!

Illinois
1 review
0 helpful votes
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Flashs freedom
May 14, 2022

Very very easy to apply. Love I that my puppy is going to be finally free

Date of experience: May 14, 2022
Letti C. — Support Pets Rep
over a year old

It is great to hear you found the application process easy!

Oregon
1 review
0 helpful votes
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Prompt
May 14, 2022

Thanks a lot for being very quick and prompt! The whole process took about 2-3 days.

Date of experience: May 14, 2022
Letti C. — Support Pets Rep
over a year old

Our pet parents and furry friends mean the world to us and we are so grateful to have you a part of our ESA family. ♥

Michigan
1 review
0 helpful votes
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The link will not allow you to reset your password via safari. Has to be through another web browser.

Date of experience: May 14, 2022
Letti C. — Support Pets Rep
over a year old

Thank you so much for providing us with feedback on our website. We apologize for any inconvenience this caused you!

California
2 reviews
0 helpful votes
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Great Experience
May 14, 2022

The process so far was easier than expected. Thank you!

Date of experience: May 14, 2022
Letti C. — Support Pets Rep
over a year old

Hi there! Thank you so much for your kind comments and for choosing Support Pets!

Texas
1 review
0 helpful votes
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Please check into the ID card as the expiration date is incorrect.

Date of experience: May 14, 2022
Eva H. — Support Pets Rep
over a year old

Hi there! I have sent you a private message.

North Carolina
1 review
0 helpful votes
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Very easy, no stress, quick and lots of information. I appreciate for the opportunity have it on line

Date of experience: May 14, 2022
Letti C. — Support Pets Rep
over a year old

We are so thankful to hear you found the ESA application process quick and simple. Thank you for choosing Support Pets!

North Carolina
1 review
0 helpful votes
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Easy and Fast service
May 14, 2022

I was hesitant to use this company as I had trouble in the past with another service I tried to use but this was much easier and more personable. Will definitely recommend to anyone in need of this service. Fast, easy and Cheap.

Date of experience: May 14, 2022
Letti C. — Support Pets Rep
over a year old

Your support is greatly appreciated ♥ We are very excited to have you part of our ESA Family!

Illinois
1 review
2 helpful votes
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Questions about genuine letters.
June 13, 2022
Updated review

A little confusing. I'm not sure this is a documented company. If questioned by landlord.

Date of experience: May 14, 2022
Eva H. — Support Pets Rep
over a year old

Hi there! A member of our team has been in touch with you concerning this matter. We appreciate your feedback. Thank you for choosing Support Pets!


A little confusing
May 12, 2022
Previous review

A little confusing.

Date of experience: May 12, 2022
New York
1 review
0 helpful votes
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Was so fast
May 14, 2022

Was so fast the process thank you, I did not know that I can do this, the people who I spoke to help me a lot

Date of experience: May 14, 2022
Letti C. — Support Pets Rep
over a year old

We are thrilled to hear you found the application process fast with Support Pets.