Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to go thru and so excited to be able to take our little one us.
We're glad you are satisfied with our service, we try to make it simple and straight forward to make your experience even better! Thank you for choosing us!
More than satisfied with your services.
Would definitely recommend you to others who need their pet to be with them all the time.
We're glad you are satisfied with our service, we try to make it simple and straight forward to make your experience even better! Thank you for choosing us!
Thank you for the prompt response to my ESA request as well as the ID Card and tag came quicker than I thought they would. We are all set, so glad we did this!
We're glad you are satisfied with our service! Thank you for choosing us!
We're glad you are satisfied with our service, we try to make it simple and straight forward to make your experience even better! Thank you for choosing us!
Your site was easy to use and understand. It was easy to maneuver through and follow the instructions.
We're glad you are satisfied with our service, we try to make it simple and straight forward to make your experience even better! Thank you for choosing us!
I got the documentation I needed to have my small dog live with my daughter and I. It was a quick and easy process and I had no issues with landlord.
We're glad you are satisfied with our service! Thank you for choosing us!
We're glad you are satisfied with our service, we try to make it simple and straight forward to make your experience even better! Thank you for choosing us!
Great fast easy services thanks so much for your help in this matter
We're glad you are satisfied with our service! Thank you for choosing us!
Because of support pets, I've been able to register my dog, and take him with me wherever I go. I already feel so much happier :)
We're glad you are satisfied with our service! Thank you for choosing us!
It's been good we are happy n have no problems,…love. T n R n A
We're glad you are satisfied with our service! Thank you for choosing us!
We're glad you are satisfied with our service, we try to make it simple and straight forward to make your experience even better! Thank you for choosing us!
Yes my apartment building had something for the Dr to fill through email jus waiting for him to do that and we should be all set my apartment sent the form through email so jus waiting and hope they do part so my apartment can hand it in to be approved
Thanks for choosing us!
Great service! Easy experience and quick getting back to me. I needed to move my cat with me to a new apartment. He's super important for my mental health, so this was a lifesaver.
We're glad you are satisfied with our service, we try to make it simple and straight forward to make your experience even better! Thank you for choosing us!
It was an easy process and fast. Grateful for the services received in helping me keep my furbaby close to me when I have my most anxious moments
We're glad you are satisfied with our service, we try to make it simple and straight forward to make your experience even better! Thank you for choosing us!
I like the service. I couldn't imagine how simple it is. The process was fast and easy. I'm so happy that now I can take my pup anywhere.
We make sure that the whole process is easy and straight forward to make your experience better! Thanks for choosing us!
I am very pleased with the experience. The emails are very helpful and quick. The doctors are very professional and prompt. This could have not been any better and I encourage people to experience this journey.
We are extremely happy that our service hasfit your needs. Thanks for choosing us!
It was so easy and seamless. Thanks! I'm looking forward to using the documents for help with my dog and her helping me stay at ease.
We make sure that the whole process is easy and straight forward to make your experience better! Thanks for choosing us!
I was in a bind about taking my dog with me on my job assignment. I explained to the support team and they helped me so fast.
Rutrut and I thank-you all so much.
Charmia Smith
We make sure that the whole process is easy and straight forward to make your experience even better! Thanks for choosing us!
Should I did it sooner What is a great purchase worth every minute of it now I get to spend time with my dog wherever I go he's right with me it keeps me safe makes me feel good
We're glad that our services fit your needs! Thanks for choosing us!
Answer: Hola, Rossana! El costo total depende de los productos o servicios que elijas, ya que contamos con diferentes opciones, paquetes y bundles según tus necesidades. Te recomendamos contactar a nuestro equipo de atención al cliente para que puedan brindarte todos los detalles y ayudarte a encontrar la mejor opción al mejor precio. ¡Con gusto te asistiremos! Puedes enviar un correo a [email protected] o hacer clic en el botón de "chat" en nuestro sitio web. ¡Cuenta con nosotros!
Answer: Thank you for reaching out, Teresa! We'd be happy to help check the status of your order. Please contact our support team with the email used for your purchase, and we will review your account and provide an update on your test and tag shipment. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: 📧 [email protected] 💬 Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us


We're glad you are satisfied with our service, thank you for choosing us!