On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Freya had been enjoying her freedom to go places with us. So far, no business had de lined her entry
ESA is nice to have however ADA animals are allowed to stay in any hotel whether dog friendly or not.
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
It was so very easy and FAST to get what I needed to to take my comfort, peace and best friend with me wherever I go. Thank you much for helping with my quality of life.
Enjoy! Thanks for trusting and choosing us!
I know I take my dogs everywhere I go, but this might help me to go further with it.
Enjoy! Thanks for trusting and choosing us!
I received everything fast. All the documents and the extra stuff that I buy for my dog
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
This was so simple and responses so quick! Everything is so official and perfect! Very helpful staff! So glad I did this for myself and my best friend!
Our pleasure! Thanks for trusting and choosing us!
They where very understanding and gave good advice
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
Quick, easy, helpful when I didn't get the right documents(quick fix)
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
I got this for my dog so I could move into a new apartment with ease, the apartment did not accept the documentation and added $1200 to my move in cost, and now I can't afford to live there.
Hi there! A member of our team has been in touch with you concerning this matter.
It was very easy but when I submitted to my apartment they denied me because of guidance on documenting an individual's need for assistance animals housing that's needed.
Hi there! A member of our team has sent you a message in regards to this matter. Thank you!
I was dissappointed that none of the items were hard copies considering the price i paid. I was unable to download because i didn't have a printer. What you do is a valuable service and i thank you.
We sent you a private message to help you with this. Thanks for trusting and choosing us!
Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks
You are most welcome! Enjoy! Thanks for trusting and choosing us!
Quick, painless and worth it! Just wish I knew what airlines accept ESA pets.
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
Pleased with the process. It was easy and fast. I am relieved that I have all the documents I need to travel with my companion without issues.
We are grateful to have you part of our ESA family! Wishing you much happiness moving forward.
Super easy and fun, would definitely recommend! All documents and equipment came in the mail faster than expected.
We are glad to hear that you’re enjoying your experience with Support Pets. We are committed to providing our loving pet parents with quality service when it comes to registering their furry loved ones as ESA.
I found my experience with signing up for ESA approval and documentation very good. I received approval and documentation the same day that I applied.
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
Received my needed documentation in a timely fashion was able to bring my baby lulu with me on my trip.
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
Wonderful experience. Quick response and very professional. Would highly recommend.
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
Really quick and simple process for getting our little guy approved to be an ESA. It has already been hugely helpful.
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
We're glad to hear that! We try to make the process easy and quick. Thanks for trusting and choosing us!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are grateful to have you part of our ESA family! It is wonderful to know our services have greatly benefited your family. Wishing you much health and happiness going forward.