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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,526
quality
1,493
This company responds to reviews on average within 0 days

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57,276 reviews

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Texas
1 review
0 helpful votes
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Straightforward
August 14, 2022

Easy and effective. I got my dogs ESA certificate in under 30 min

Date of experience: August 14, 2022
Eva H. — Support Pets Rep
over a year old

At Support Pets, we aim to make the application process easy and efficient for our loving pet parents. We appreciate your positive feedback and 5-star rating.

Florida
1 review
0 helpful votes
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Good
September 12, 2022

Good i didnt have anything bad to say about how simple it was to sign up

Date of experience: August 13, 2022
Kyra A. — Support Pets Rep
over a year old

We're glad that you had a great experience with Support Pets! We assure you that we will continue to provide the best possible service for furparents like you. ♥

Texas
1 review
0 helpful votes
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Had no problems at the hotel No hotel except it the documents

Date of experience: August 13, 2022
Kyra A. — Support Pets Rep
over a year old

Hassle-free service is what we aim for! Thank you so much for allowing Support Pets to help with your ESA needs.

Arizona
1 review
0 helpful votes
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ESA
August 12, 2022

Amazing! I'm very happy! It already gives me peace of mind.

Date of experience: August 12, 2022
Eva H. — Support Pets Rep
over a year old

It is great to know our services at Support Pets have helped put your mind at ease.

Florida
2 reviews
0 helpful votes
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Support pets are wonderful!
August 12, 2022

Very easy to obtain with medical/psychological problems. Await the deluxe set with vest, etc, and will then see how welcomed it is in different establishments. Thank you so much. Mary Toaso.

Date of experience: August 12, 2022
Kyra A. — Support Pets Rep
over a year old

We're happy that you chose us for your ESA documents! Feel free to reach out to us anytime if you have concerns or questions. We're always here to help♥

California
2 reviews
0 helpful votes
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Love this!
August 12, 2022

Great so far! Had great luck last year and hoping the same for this year!

Date of experience: August 12, 2022
Eva H. — Support Pets Rep
over a year old

We are grateful for your continued business. Your support is truly appreciated.

Colorado
1 review
0 helpful votes
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Iris
August 12, 2022

So happy to be able to take my best friend with me anywhere

Date of experience: August 11, 2022
Kyra A. — Support Pets Rep
over a year old

We're sure that your dog is very happy too! Thank you so much for having Support Pets as your partner for your ESA needs.

Florida
1 review
0 helpful votes
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Going crazy and getting ready to see my doctor but have to look for a primary doctor

Date of experience: August 11, 2022
Kyra A. — Support Pets Rep
over a year old

Thank you for leaving a review! Feel free to reach out to us if you'll have concerns or questions. We're always here to help.

South Carolina
1 review
0 helpful votes
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Easy and affordable
August 11, 2022

Working with this organization has been outstanding.

Date of experience: August 11, 2022
Eva H. — Support Pets Rep
over a year old

At Support Pets, we aim to make the application process easy and affordable for our loving pet parents. We appreciate your positive feedback and 5-star rating.

Texas
1 review
0 helpful votes
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I have to exchange the vest as it is too small
September 9, 2022
Updated review

The vest appears to be defected, as one side does not adjust to length.

Date of experience: August 9, 2022
Vinnie M. — Support Pets Rep
over a year old

We sent you a private message to help you with that. Thanks for choosing us.


This was quick and easy to do!
July 19, 2022
Previous review

This was quick and easy to do!

Date of experience: July 19, 2022
Michigan
2 reviews
0 helpful votes
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I'm looking forward to this so I'm able to have a hassle free life with my buddy. Ty

Date of experience: August 9, 2022
Eva H. — Support Pets Rep
over a year old

We are excited for you! Thank you for choosing Support Pets for your ESA needs.

Ohio
1 review
0 helpful votes
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Yay
August 8, 2022

So easy and helpful. Looking forward to being able to bring my dog with my on life's adventures

Date of experience: August 8, 2022
Eva H. — Support Pets Rep
over a year old

We hope you will find our services very beneficial!

Alaska
1 review
0 helpful votes
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Very professional, easy application process; Grateful for your business.

Date of experience: August 6, 2022
Vinnie M. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! We very much appreciate it!

Nevada
1 review
0 helpful votes
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Wonderful
August 6, 2022

I've had ESA for my dog for one year and I've loved this service. Thank you

Date of experience: August 6, 2022
Vinnie M. — Support Pets Rep
over a year old

You are very welcome! Thank you for choosing Support Pets.

New Hampshire
2 reviews
2 helpful votes
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Easy and professional
August 6, 2022

It was an easy and straightforward process and I am very please with the professionalism of both the Documents and customer service received. I would certainly recommend this service.
Thanks!

Date of experience: August 6, 2022
Eva H. — Support Pets Rep
over a year old

Hi there! Thank you for choosing Support Pets to register your furry loved one as an ESA. We are happy to hear you found the application process user-friendly, easy to understand, and affordable. We offer a legitimate service at Support Pets because we only use real licensed doctors to review your ESA request. Your documentation will contain the license number of the doctor who reviewed and approved your ESA request. Thank you for taking the time to share your feedback with us – it’s always appreciated.

Washington
1 review
0 helpful votes
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This was an easy process and the price seems fair.

Date of experience: August 5, 2022
Eva H. — Support Pets Rep
over a year old

At Support Pets, we aim to make the application process easy and affordable for our loving pet parents. We appreciate your positive feedback and 5-star rating.

Florida
1 review
0 helpful votes
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Very happy
August 4, 2022

The service has been very efficient. I show the certificate and other things received to my dog and he is happy too.
I have received more than expected.

Date of experience: August 4, 2022
Vinnie M. — Support Pets Rep
over a year old

We appreciate your opinion and we're glad that our product met your expectations! Thanks for trusting and choosing us!

Montana
2 reviews
0 helpful votes
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Misled
September 3, 2022
Updated review

I thought this was to legally be able to take my dogs anywhere. Now you send me an email to take a training course for my dogs for another $300 to "legally" be able to have my dogs with me and trained as "PSA", because they have to be trained to turn on lights, open doors, get medication, or detect a panic attack or physical issue with you and get help. So the PSA is really the ONLY "legal" certificate for your dog to be able to take your dog anywhere and everywhere. The chart in the email YOU send out as a promotional link has 2 columns, the ESA column you sold me "signed by my state licensed MD" to take my dog everywhere legally (it was signed by MD) had a in every column and the $300 PSA column had a in every column. What the hell? Did you rip me off? Lie? Rip us all off? Lie to everyone? Something is off! Why don't you tell the truth!

Date of experience: August 4, 2022
Vinnie M. — Support Pets Rep
over a year old

We sent you a private message to help you out with this!


I already entered my second dogs information, do I...
August 27, 2022
Previous review

I already entered my second dogs information, do I have to enter it again? I'm confused. Also, I thought it came with the certificate and then you try to sell it on the next page? Why can't you just get the ID cards for the dogs with out every thing else. I hope I didn't make a mistake.

Date of experience: July 28, 2022
Wisconsin
1 review
0 helpful votes
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I placed an order for my ESA documents and they came the next day! I was able to send over my letter to get all of my pet fees waived! I highly recommend this service.

Date of experience: August 3, 2022
Vinnie M. — Support Pets Rep
over a year old

We appreciate your opinion and we're glad that our product met your expectations! Thanks for trusting and choosing us!

North Carolina
1 review
0 helpful votes
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Service
August 3, 2022

My employer did give approval for me to bring my pet to work. But I was disappointed to know that any motel or other business reserve the right to deny your pet.

Date of experience: August 3, 2022
Vinnie M. — Support Pets Rep
over a year old

We appreciate your opinion and we're glad that our product met your expectations! Thanks for trusting and choosing us!