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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,518
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,238 reviews

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Georgia
2 reviews
0 helpful votes
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VERY EFFICIENT AND FAST!
June 17, 2023

Was easy and informative. Did not take very long to fill out forms

Date of experience: June 17, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad to know that you find our website informative and easy to use. Thank you for using Support Pets services.

Texas
1 review
0 helpful votes
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Thank you support
June 17, 2023

Easy and fast!easy to use and pretty easy fixes if any problems are had

Date of experience: June 16, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services.

Washington
1 review
0 helpful votes
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Great service
June 16, 2023

The entire process was easy to do. This has saved me so much expense and trouble in renting a new place!

Date of experience: June 15, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Your convenience always matters to us, and that's why we always strive to provide an easy and fast experience for our valued customers. Thank you for your trust!

New York
1 review
0 helpful votes
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Support Pets is best!
June 15, 2023
Updated review

Thank you for making life easier for my pets and me.

Date of experience: June 15, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! Nothing can compare to the comfort our ESA can provide. Thank you for using our service, we will continue to improve so our partnership continues for many years!


Very convenient
July 7, 2022
Previous review

Very convenient.

Date of experience: July 7, 2022
Indiana
1 review
0 helpful votes
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Love My travel pet
June 15, 2023

I've used this a few times in the past. I wish the price could go down a little more but it is what it is.

Date of experience: June 14, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your loyalty to us! We are glad you stayed with us for years and look forward to a longer partnership with you!

Ohio
1 review
0 helpful votes
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Easy step by step process and helpful videos so affordable gave the info to my daughter

Date of experience: June 13, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us.

Wisconsin
1 review
0 helpful votes
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MY ESA
June 13, 2023

This will be helpful for my life to be with my pet by aside..

Date of experience: June 13, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!

Florida
1 review
0 helpful votes
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Horrible
July 13, 2023

I recently paid 100 dollars to have my dog registered as an ESA. I also paid the additional fee to protect me if my landlord did not accept the letter. My landlord said this website is a scam, and now my family and I are being evicted for having my dog. Do better SupportPets. At least advertise that this is a scam.

Date of experience: June 12, 2023
Texas
1 review
0 helpful votes
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I love my Misa!
June 12, 2023

The process was smooth and easy. A lot less stressful with my ESA at my side!

Date of experience: June 12, 2023
Mary Ann G. — Support Pets Rep
over a year old

We’re always working hard for your experience to be smooth and easy, and we are glad that you have had a great experience with our services. Thank you for your support!

Rhode Island
1 review
0 helpful votes
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Great communication
June 12, 2023

Flexible, and great communication. It was also very quick. The questions I answered took maybe only 10-15 mins. The process for approval was a little long but it was expected.

Date of experience: June 12, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Maryland
1 review
0 helpful votes
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It was super quick and easy
June 12, 2023

I'm looking forward to everything being approved and completed!

Date of experience: June 12, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

Florida
1 review
0 helpful votes
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Awesome
June 11, 2023

Really awesome that people like you exist to help owners

Date of experience: June 11, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Nothing can be more meaningful than being with our ESA, it is our goal to make your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!

North Carolina
1 review
0 helpful votes
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It was very quick and easy and, very satisfied
The price was reasonable

Date of experience: June 11, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

West Virginia
1 review
0 helpful votes
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Support Pets The Best
June 11, 2023

Great, quick and non worry experience. It's going to be so great to have documentation wherever I go. Thank you

Date of experience: June 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Utah
2 reviews
0 helpful votes
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Absolutely love this company.
June 9, 2023

Love this company. They show and express the love people have for their pets.

Date of experience: June 9, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!

Texas
1 review
0 helpful votes
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Satisfied
June 7, 2023

Easy directions and sign up and supporting & fast service.

Date of experience: June 7, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services.

Washington
2 reviews
0 helpful votes
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Super fast and dependable.
June 7, 2023

Very thorough and detailed instructions. Easy to follow.

Date of experience: June 7, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve!

Florida
1 review
0 helpful votes
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Easy experience. Quick response. Documents were easy to download. Thank you

Date of experience: June 6, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

Michigan
1 review
0 helpful votes
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Mercys Journey
June 6, 2023

Very quick &easy to complete.I was surprised & pleased at how smooth everything went.

Date of experience: June 5, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services.

North Carolina
2 reviews
0 helpful votes
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100% satisfied
June 5, 2023

100% satisfied, paperwork arrived in excellent condition.

Date of experience: June 5, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! Nothing can compare to the comfort our ESA can provide. Thank you for using our service, we will continue to improve so our partnership continues for many years!