Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Support Pets

Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


How would you rate Support Pets?
grey stargrey stargrey stargrey stargrey star

Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,519
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,243 reviews

We monitor reviews for authenticity

North Dakota
1 review
0 helpful votes
Follow Evan S.
Unfollow Evan S.
Share Review
Report Review

Vest size
September 1, 2023

Everything is great, but the vest I ordered is a little to small for my dog. Can I exchange it.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We are glad you are satisfied with our services and appreciate your trust and support. Please do not hesitate to contact our customer service if you have any questions.

Georgia
1 review
0 helpful votes
Follow Taquanna U.
Unfollow Taquanna U.
Share Review
Report Review

Wonderful process
September 1, 2023

Quick and easy. I feel like they really evaluated how spooky assists me.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We're glad to know that our service is helpful.

North Carolina
2 reviews
0 helpful votes
Follow Carolyn R.
Unfollow Carolyn R.
Share Review
Report Review

ESA certified
September 1, 2023

The process was easier than I thought and my documents arrived in a timely manner. It is a relief to know that I won't be hassled taking my MaltiPoo with me when I travel.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

Massachusetts
1 review
0 helpful votes
Follow Maria R.
Unfollow Maria R.
Share Review
Report Review

Received and complete
September 1, 2023

Very complete package very happy and excited! I am looking forward to use this for my anxiety.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and trusting our company with your ESA needs, we hope you find them beneficial.

Ohio
2 reviews
0 helpful votes
Follow Ciara H.
Unfollow Ciara H.
Share Review
Report Review

Great!
September 1, 2023

My apartment asked for a letter confirming I needed a support animal and support pets were able to provide that. So glad it's legit and not a scam!

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us.

Iowa
1 review
0 helpful votes
Follow Cloe T.
Unfollow Cloe T.
Share Review
Report Review

ESA Docs
September 1, 2023

Support pets were super quick and friendly to get any necessary documents to me. I even had a landlord request paper that was returned within one day, great service!

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing our company for your ESA needs! We are looking forward to a longer partnership with you.

Washington
1 review
0 helpful votes
Follow Meghan I.
Unfollow Meghan I.
Share Review
Report Review

Great Experience
September 1, 2023

It was easy, user friendly and quick. I got a response super fast as well and it was great.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for being so supportive!

South Carolina
1 review
0 helpful votes
Follow Kelsie P.
Unfollow Kelsie P.
Share Review
Report Review

Great service
September 1, 2023

It was fast and easy to get approved. When I had questions customer service responded within 24 hrs. Now I can take my dog with me whenever I travel

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us.

Connecticut
1 review
0 helpful votes
Follow Jessica P.
Unfollow Jessica P.
Share Review
Report Review

Amazing
September 1, 2023

The process was super seamless with a quick turnaround. The letter was a perfect letter to cover all of my bases for my pets getting the ESA program, great fit!

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!

District of Columbia
1 review
0 helpful votes
Follow Brittany C.
Unfollow Brittany C.
Share Review
Report Review

Right on Time
September 1, 2023

The process was fairly simple to follow. I received my letters and the rental office accepted and approved the same day.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you, we're glad you are satisfied with the services Support Pets offers, and it is our pleasure to assist.

Virginia
1 review
0 helpful votes
Follow Sienna R.
Unfollow Sienna R.
Share Review
Report Review

I love support pets!
September 1, 2023

They make it super easy and I was able to get my dog rent free at my new apartment!

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We appreciate your support, and we are looking forward to a longer partnership with you.

New York
1 review
0 helpful votes
Follow Briana G.
Unfollow Briana G.
Share Review
Report Review

Amazing
September 1, 2023

Easy process, amazing emails. Feel so much more supported. Thank you for everything

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We are glad you are satisfied with our services and appreciate your trust and support.

Oklahoma
1 review
0 helpful votes
Follow Alyssa I.
Unfollow Alyssa I.
Share Review
Report Review

Great experience
September 1, 2023

Got fast replies to my concerns! Revived my paperwork fast as well!

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for being so supportive!

Arizona
1 review
0 helpful votes
Follow Carlos C.
Unfollow Carlos C.
Share Review
Report Review

Excellent service
September 1, 2023

Professional, quick, excellent, process was easy, received documents in a couple of days no issues.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for supporting Support Pets. It is our pleasure to be of assistance and provide you with excellent service.

Florida
1 review
0 helpful votes
Follow Suzanne T.
Unfollow Suzanne T.
Share Review
Report Review

Great Experience
September 1, 2023

Super easy and very happy with the results. Hopefully this makes traveling with my dog easier.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!

Ohio
1 review
0 helpful votes
Follow David T.
Unfollow David T.
Share Review
Report Review

Armani
September 1, 2023

It was fast and the documents came directly to me.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

North Carolina
1 review
0 helpful votes
Follow Ollie P.
Unfollow Ollie P.
Share Review
Report Review

Good service
September 1, 2023

Very good. ESA documents came in a timely manner.
Would recommend to someone

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve!

New York
1 review
0 helpful votes
Follow Jiabi I.
Unfollow Jiabi I.
Share Review
Report Review

Very good and helpful
September 1, 2023

I ordered the esa online and receive the certificate fast

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We're glad to know that you find our services helpful, and we hope our partnership can last for years!

Arizona
1 review
0 helpful votes
Follow Ariana S.
Unfollow Ariana S.
Share Review
Report Review

A Good Experience
September 1, 2023

The package arrived on time, and it was nicely wrapped.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for being so supportive!

North Carolina
1 review
0 helpful votes
Follow Kate Y.
Unfollow Kate Y.
Share Review
Report Review

Great experience!
September 1, 2023

Support pets makes it easy to get your pet verified as an official emotional support animal! The experience was quick and easy.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.