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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I received these very fast! Quality products and great price. I've ordered from them twice and I'd definitely recommend them.
Thank you for your feedback! Your support is greatly appreciated.
Corporate checks to see if they are valid from an actual doctor and they declined them. They said it was online documents.
Our services are legitimate because we are affiliated with licensed doctors to provide ESA approval. We hope you find our services with Support Pets beneficial!
Was amazing and was so helpful threw the whole process
Thank you for using our services, and trusting our company with your ESA needs, we hope you find them beneficial.
It took over a week to get my documents. It was the only thing I needed to get my cat home. My landlord wouldn't approve my pet application without these documents. No one knew where they were or why they were held up. There was no apology when I got them late. Customer service never responded other than the default email saying someone would get back to me within 24-48 hours...no one ever got back to me. I had to call. Their phone system makes you listen to all the internet options, which is about 10-15 minutes long, before they give you the option to speak with a person. It was the worst experience I've ever had. I hate that I'll have to deal with this again in a year when I need to get my documents updated.
So, the application process was easy. I'm slightly discouraged by the price. As after I went through the entire process online, I talked to my therapist about it and she would have only charged me 50$ each pet as opposed to almost 300$. However, the documents did arrive fast and I was able to use them during a hotel stay in Sept with no questions asked.
Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
I'm happy I went with this company I definitely recommend for your support pet
Thank you for your support, and for trusting our company with your ESA needs! Your satisfaction with our services is what keeps us moving forward!
I'm in love with the fact that I can bring my best friend with me wherever no matter what. This has made life so much easier.
We are so happy to hear that Support Pets could greatly serve you, it is our goal to fulfill your dream reality of having a meaningful life with your ESA. Thank you for trusting our company with your ESA needs.
Very easy to try and submit! But a month goes by and I still havent received my ESA certificate or ESA harness in the mail which I payed for
We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us with your ESA needs.
Excellent in every moment and in any place
No problem in any moment
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
But you do still need your actual doctor to sign documents for landlords, planes or hotels depending on how strict they are. Some places are happy with the ESA cards, some others require a doctor to sign off and somehow they know which doctors work for support pets (so they won't accept those).
Thank you! Your convenience always matters to us, and we're glad to be of assistance.
Support pets was a simple and easy process to complete and got my documents fast, helps me out a lot
We are happy to hear you found the application process with Support Pets simple, and providing a fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
The experience wasn't as painful as one might expect. The questions were to the point and the documents came back quickly.
Nothing can be more comforting than being with our ESA, it is our goal to fulfill your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!
It is our pleasure to be of assistance. Your satisfaction with our services is what keeps us moving forward!
Wonderful service great people n answered all my questions n helped out with every detail thank you
Thank you! Your convenience always matters to us, and we're glad to be of assistance.
My overall experience has been great.I gave 4 stars because I was suppose to receive a dog collar tag showing Jackson as a support pet and never received one.I also am unable to find where you can order support pet gear.
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
They provided me with documentation and approval super fast and allowed me to get the certification fast and easy before I moved into my new apartment so that way I didn't have to pay the fee for my new ESA dog since the certification was ready before I had moved. Great service and super friendly with all the questions I had.
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
Everything I got was great and I got it pretty fast.
I ordered an additional vest for my second dog and sadly my other dog passed away so I had to fill it a refund return paper online and that all went very good too.
Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.