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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I feel ythere has been a mistake made when i ordered the product when i made the order it was for two pets mya and mia i got the esa papers but only received 1 dog halter i emailed explaining then was sent the option to oder another one for $29. I already paid $117.43 for the tweo that i did not get
Thanks for the help! Everything was well received in a timely fashion! This has helped me out so much!
Ordered ID tag, harness,vest,leash with folder for ESA documents paid$177 on 9/14 and still haven't received a single thing yet. Not very happy
We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve!
The best experience is having found such a generous application both with me and with my dog or my best friend
Thank you! Nothing can be more comforting than having our ESA around, and we're glad to provide you with convenience.
Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.
I need my dog by my side anytime in public. It was a lifesaver. Thank you. :)
Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!
It was quick and easy but i have actually diagnoses and some places require those diagnoses to be listed out, not just general "stress". I mean i got the exact same letter as my cousin did but with my dogs instead of hers.
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
Great responses to all my inquiries. Material acknowledged everywhere
Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!
Great service and very easy process. Everything was very professional
Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.
Everything was super smooth on filling out a questionnaire about my mental health and overall living experience. At first I didn't receive my documents until I reached out to customer service and they were able to help me get my approved documents with in a couple business days.
Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!
It was quick and easy. Straightforward and simple to answer the questionnaire.
That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.
I needed ESA for two of my animals. It was smooth and painless!
Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!
It's an easy process to navigate, people were very responsive and I did get the letters quickly!
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
Thought I would have the appropriate paperwork to travel on flights but emotional and service are two different things. I believe I was mislead by your company...would not recommend.
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
I used Support Pets to register my two cats as ESA animals when moving into my new apartment. My apartment required some more paperwork & when I reached out to SP they were able to assist me even further & the doctor was able to fill out that paperwork too! Therefore I was able to move in pet fee FREE! I'm very happy with the service I received from Support Pets & have already recommended to friends & family.
Thank you! We're glad to know that our service is helpful, and we hope our partnership can last for years.
I reached out to support pets and my order was reviewed right away and taken care of promptly
Thank you for using our services, and we hope you find them beneficial.
The first time we did this with our other dog, it went smoothly with NO problem. This time took over 2 months to get documents paid for, the right size vest and I was told I'd be getting a discount/refund of 10% due to all the issues and that STILL hasn't been refunded.
Difficult at first but after that ok.Trying to get a response was time consuming and being taken seriously was in doubt for a bit. But they came through.
Thank you for your feedback! Your rating is important to us, it would be lovely if we get a 5-star rating, thank you for using our services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.